Measuring The Impact Of Training And Development On The Bottom Line

Written by leading HR authorities Paul Kearns and Tony Miller - firm believers of the principal 'if you cannot measure it you cannot manage it' - this essential briefing provides you with a practical model you can use, specific tools and techniques, plus invaluable case studies showing tools in use. So you learn to use and begin to measure the effectiveness of your organisation's training and development. Contents include: Getting the basics right A significant breakthrough in evaluation models The changing business case for investing in training and development Reasons for getting evaluation right Business focused training and development Learning and self-development Training Needs Analysis (TNA) Choosing an evaluation model Soft and hard measures Placing evaluation in an national and international context

This brand-new book from HRM expert and bestselling author, Michael Armstrong, is an ideal companion for those studying learning and development (L&D) at third year undergraduate and postgraduate level as well as practitioners in L&D roles in the workplace. Armstrong's Handbook of Learning and Development provides an essential grounding in L&D theory including the components of L&D, the distinction between L&D and training, the relationship of L&D to human resources and knowledge management as well as coverage of the role of an L&D practitioner. In addition, this book covers emerging areas of learning such as digital, social and workplace learning as well as some of the latest developments including micro, connected and personalized learning as well as earning experiences. There is also coverage of how to use AI, gamification and curation to support learning and how to host both online and offline learning events. Supported by case studies and examples to put the theory in context, reflective exercises to consolidate learning and further reading suggestions to broaden knowledge and engagement with the topic, Armstrong's Handbook of Learning and Development is crucial reading for academic success. The final part of the book includes additional aspects of L&D including apprenticeships, leadership development and personal and interpersonal skills development. Online resources include lecture slides for every chapter, a lecturer manual and student manual.

This book shows trainers how to create building blocks, construct the right linkages, and measure the impact of training programs from the first step (Level 1 – reaction) to the final destination (Level 5 – ROI). Including a new ground-breaking Level 6 exploring training sustainability, this is a must-read for HR professionals.

Armstrong's Handbook of Human Resource Management Practice is the bestselling, definitive text for all HRM students and professionals. Providing a complete resource for understanding and implementing HR in relation to the needs of the business as a whole, it contains in-depth coverage of all the key areas essential to the HR function such as employment law, employee relations, learning and development, performance and reward.. Accessible and to the point as ever, this fully updated 14th edition includes emerging theory and practice, embracing the most current thinking on engagement, talent management and leadership development. With updated case studies and references to academic journals, professional magazines and recent research and surveys, it also includes coverage of new approaches to topics such as job evaluation and pay structures. Armstrong's Handbook of Human Resource Management Practice is aligned with the Chartered Institute of Personnel and Development (CIPD) professional map and standards, with the sections meeting CIPD learning outcomes now even clearer than before. Comprehensive online support material for instructors, students and HR managers are included. Resources for students and professionals include multiple choice questions, flash cards, case studies, further reading and a glossary of HRM terms. The lecturers' manual contains session notes, discussion questions, a literature review and a complete set of lecture slides.

The emphasis on corporate universities has been a driving force in moving companies beyond a restricted approach to training, to a central vision for learning within the organization. However, there have been failures and many corporate universities have struggled to bring a business rigour to learning or to align their development with the key business and financial drivers of the organization. It is time for the Corporate University to demonstrate how business rigour, handled deftly and with strong and perceptive leadership, can revolutionize learning both inside and outside the organization. The Handbook of Corporate University Development is an important catalyst towards this process. It draws on experience from around the world, to provide anyone responsible for strategy and learning at senior levels in government, education and business with a picture of current best practice.

From the moment the first corporate university (CU) was created and the term was coined, the central metaphor of university has proved a double-edged sword. The emphasis on university has been a driving force in moving companies beyond a restricted and siloed approach to training, to a central vision for learning within the organization. On the other hand, there have been failures and many corporate universities have struggled to bring a business rigour to learning or to align their development with the key business and financial drivers of the organization. Handbook of Corporate University Development draws on experience from around the world, to provide anyone responsible for strategy and learning - at senior levels in government, education and business - with a picture of current best practice. The Handbook is not a prescriptive 'how-to', rather an exploration of key issues such as: Who owns a corporate university initiative? How is the funding managed? How is the CU aligned with business strategy? How do CU directors and project managers deploy resources? How do they deal with suppliers? How do they report and measure CU performance? What are the processes and technologies needed to provide and support different forms of learning? How can you blend different media? How do you assess what learning has taken place? What are the future prospects and potential for corporate universities? It is time for the corporate university to demonstrate how business rigour, handled deftly and with strong and perceptive leadership, can revolutionize learning both inside and outside the organization. Handbook of Corporate University Development is an important catalyst towards this process.

This book is designed to share the knowledge and expertise we have developed over the last ten years in helping our cutomers to solve the challenge of evaluating the return on investment from organisational development activities. It includes details of our approach, using our unique Performance Improvement Cycle(c), a number of case studies in leadership and coaching showing how it is possible to increase impact and measure return on investment from soft skills interventions, and a simple step by step guide to adopting the process. Our methodology, The Peformance Improvement Cycle(c) has recently been developed into a software solution, making the process even more efficient and this is described in the final chapter. Our process and system offer all stakeholders a range of beneifts including: Executives will see how investment in development is impoving the performance of the Organisation. Managers see how results improve through having a more skilled and effective workforce. Employees can demonstrate their own effectiveness through a consistent application of new sikills and learning. Learning and Development Professionals will see their function viewed as a profit centre rather than a cost centre. "Your book is concise and is presented in the format readers need. The approach summarised in your performance-improvement cycle is an excellent way to structure the process in easy-to-understand steps. " Jack Phillips ROI Institute "The book sets out a crystal clear case for straightforward ROI and two things in particular stand out; how vital it is to set objectives upfront before any training interventions are designed and the vital supportive role of senior/line managers. Peter Honey Publications