Multicultural Manners

“A rich smorgasbord of cultural information full of surprising and helpful revelations” (Roger Axtell, author of Do’s and Taboos Around the World). Your friend’s mother-in-law is visiting from Korea. When greeting her, do you bow, shake hands, or kiss her on both cheeks? The meeting with his international customers is going well for the corporate president—until he gives the thumbs-up sign. Why? You welcome your new neighbors with a bouquet of your prizewinning daffodils. Yet your beautiful yellow blossoms are met with looks of shock and horror. Why? Discover the answers in this incisive, award-winning guide to etiquette, now thoroughly revised to reflect today’s truly multicultural society. Both highly informative and entertaining, Multicultural Manners gives you the understanding you need, the perfect words to say, and the correct behavior to use in a wide range of cross-cultural situations. The book features completely updated etiquette guidelines with special emphasis on post–September 11 culture clashes as well as a brand-new section that demystifies unfamiliar cultures in the news. Norine Dresser identifies key cross-cultural hot spots and suggests methods that foster respect for diversity. You’ll discover: The dos and don’ts of successful business and social interaction with people from different cultures Appropriate etiquette regarding body language, food, child rearing, clothing, word choices, colors, entertaining, romance, and gift giving Detailed tips on avoiding embarrassment at work, in the classroom, in health care settings, on business trips, at meals, at weddings, at funerals, and on vacations and holidays Amusing firsthand accounts of cultural gaffes that illustrate how miscues happen—and how to avoid them A breakdown of customs, religions, languages, and ethnicities for seventy different countries

Your friend's mother-in-law is visiting from Korea. When greeting her, do you bow, shake hands, or kiss her on both cheeks? The meeting with his international customers is going well for the corporate president—until he gives the thumbs-up sign. Why? You welcome your new neighbors with a bouquet of your prize-winning daffodils. Yet, your beautiful yellow blossoms are met with looks of shock and horror. Why? Discover the answers in this incisive guide to etiquette for today's multicultural society. This informative and entertaining book gives you the understanding you need, the perfect words to say, and the correct behavior to use in a wide range of cross-cultural situations: The do's and don'ts of successful business and social interaction with people from different cultures Appropriate etiquette involving body language, food, child rearing, clothing, word choices, colors, entertaining, romance, and gift giving Detailed tips on avoiding embarrassment at work, in the classroom, at meals, and at weddings and funerals Important rules and traditions in Eastern Orthodox, Roman Catholic, and Protestant churches; in Orthodox, Conservative, and Reform synagogues; in Buddhist and Hindu temples; and more

We’re all different from one another and come from a dizzying array of backgrounds and cultures. And while sometimes the rules and etiquette of a friend’s family makes sense, that’s not always the case. Readers will learn how to make others comfortable and make themselves comfortable with respect, an open mind, and kindness. This practical book offers options for navigating an array of tricky situations, such as when to take off your shoes, how to politely decline an offer of food, and what to wear to a formal event in a different culture.

Reveals the dos and don'ts of international etiquette, covering body language, food, child rearing, clothing, colors, entertaining, weddings, funerals, and gift giving

Critical reflections by established academics on the crisis of multiculturalism that occurred in Great Britain, Netherlands and Canada. It provides an occasion to develop a sophisticated understanding of societies characterized by religious, ethnic and cultural diversity.

We’re all different from one another and come from a dizzying array of backgrounds and cultures. And while sometimes the rules and etiquette of a friend’s family makes sense, that’s not always the case. Readers will learn how to make others comfortable and make themselves comfortable with respect, an open mind, and kindness. This practical book offers options for navigating an array of tricky situations, such as when to take off your shoes, how to politely decline an offer of food, and what to wear to a formal event in a different culture.

The global market means that many organizations now have offices, affiliates, suppliers, call centres, clients and customers in a wide range of countries and cultures. Employees at a variety of levels are expected to have as good skills in cross-cultural working as in any other key competency. The Cross-Cultural Communication Trainer's Manual provides a complete toolkit for the trainer/facilitator needing to design and deliver cross- or inter-cultural training, for both mono- and multicultural audiences. Volume One: Designing Cross-Cultural Training The first volume in this two-volume set opens with an outline of useful information on cross-cultural training content, design and delivery. This is followed by a series of readings that flesh out many of the concepts important for trainers and learners alike and provide important facts, theory and practical background on an area in question. They can be used as a basis for facilitator presentations or given to learners as reading exercises. The manual concludes with (1) a series of action planning activities to help consolidate what learners have experienced and (2) evaluation forms for assessing and evaluating the effectiveness of any cross-cultural training events. The Appendix offers outline designs for seven half-day, one-day and two-day workshops using activities from Volume Two: Activities for Cross-Cultural Training along with a detailed bibliography. Volume Two: Activities for Cross-Cultural Training With 80 activities (covering skills such as understanding culture and differences, stereotypes, cultural self-awareness, cultural influences, barriers to communication) this varied and imaginative collection is a must-have resource for anyone involved in cross- or inter-cultural training. The collection concludes with a detailed bibliography of further reading and references.

This book provides the invaluable intercultural knowledge to help you make a deal, sell your product, or find a joint venture, no matter where your business takes you. Business people who work internationally or work with people who are international need to know how to act before they can get the business—and keep it. Proper business communication includes everything from emails to eye contact, and the rules of what is "right" in other countries can be daunting to navigate. Global Business Etiquette: A Guide to International Communication and Customs, Second Edition provides critical information that businesspeople—both for men and women—need to understand the dynamics of cross-cultural communication, avoid embarrassing and costly gaffes, and succeed in business outside of the United States. Topics covered in this indispensible resource include conversation topics that are considered appropriate for different situations; how to make a positive good impression; dress and travel; attitudes toward religion, education, status, and social class; and cultural variations in public behavior. Information is provided about the United States at the end of each chapter about the ten countries that Americans do the most business with to benefit international readers.