My Secret Service

“Either you can decide to compete on price alone and pray you can maintain a cost structure to generate a profit, or you can provide magical moments that create value for your guests. . . . Throughout Secret Service, DiJulius demonstrates how to transform bland customer service standards into memorable customer experiences.”— from the foreword by Bill Capodagli and Lynn Jackson, coauthors of The Disney Way and Every Business Is Show Business How many successful businesses provide the kind of unforgettable client experience that keeps customers coming back time after time and year after year? John DiJulius has built his award-winning business around a customer service approach that has earned comparisons to Disney, Nordstrom, and other legendary customer experience pioneers. In Secret Service DiJulius reveals how to develop behind-the-scenes systems that will enable your business to * develop a great corporate culture that shows in the dedication and passion of your front-line people * “go deeper” with your existing customers * turn complaints into positive experiences * make each customer feel welcome, comfortable, important, and understood. DiJulius will teach you all the techniques that have catapulted his business to the top, making him one of the most sought-after service experts in America. By quantifying and examining each phase of the Customer Experience Cycle, Secret Service reveals clever, practical ideas that can be transformed into repeatable best practices in any organization and at every level. Packed with examples applicable to a wide range of industries, this book provides practical, realistic ways to reap the benefits of greater customer loyalty, exponentially expanded referral networks, lower employee turnover, and stronger bottom-line results.

She wants her Secret Service agent back… She was the president's only daughter. And like a bad movie cliché, Vivian Bennett fell in love with her Secret Service agent, Joe Hunt. Except the night she chose to confess her feelings, the night he rebuked her embarrassing advance, was the night her stalker kidnapped her. That was ten years ago. Joe, of course, had rescued her. But that didn't stop her father from firing him, and her juvenile mistake cost Viv her best friend. Well, she's back in Washington and, even though her dad's no longer in office, she's started to get threatening letters. She needs—wants—the only man she's ever trusted to protect her a second time.

In a quasi-eighteenth century Europe, agents of the secret service use their ability to masquerade as objects to break up a plot against the king and queen.

NEW YORK TIMES BESTSELLER • “This is one of those books that will go down as the seminal work—the determinative work—in this field. . . . Terrifying.”—Rachel Maddow The first definitive account of the rise and fall of the Secret Service, from the Kennedy assassination to the alarming mismanagement of the Obama and Trump years, right up to the insurrection at the Capitol on January 6—by the Pulitzer Prize winner and #1 New York Times bestselling co-author of A Very Stable Genius and I Alone Can Fix It NAMED ONE OF THE BEST BOOKS OF THE YEAR BY THE WASHINGTON POST Carol Leonnig has been reporting on the Secret Service for The Washington Post for most of the last decade, bringing to light the secrets, scandals, and shortcomings that plague the agency today—from a toxic work culture to dangerously outdated equipment to the deep resentment within the ranks at key agency leaders, who put protecting the agency’s once-hallowed image before fixing its flaws. But the Secret Service wasn’t always so troubled. The Secret Service was born in 1865, in the wake of the assassination of Abraham Lincoln, but its story begins in earnest in 1963, with the death of John F. Kennedy. Shocked into reform by its failure to protect the president on that fateful day in Dallas, this once-sleepy agency was radically transformed into an elite, highly trained unit that would redeem itself several times, most famously in 1981 by thwarting an assassination attempt against Ronald Reagan. But this reputation for courage and excellence would not last forever. By Barack Obama’s presidency, the once-proud Secret Service was running on fumes and beset by mistakes and alarming lapses in judgment: break-ins at the White House, an armed gunman firing into the windows of the residence while confused agents stood by, and a massive prostitution scandal among agents in Cartagena, to name just a few. With Donald Trump’s arrival, a series of promised reforms were cast aside, as a president disdainful of public service instead abused the Secret Service to rack up political and personal gains. To explore these problems in the ranks, Leonnig interviewed dozens of current and former agents, government officials, and whistleblowers who put their jobs on the line to speak out about a hobbled agency that’s in desperate need of reform. “I will be forever grateful to them for risking their careers,” she writes, “not because they wanted to share tantalizing gossip about presidents and their families, but because they know that the Service is broken and needs fixing. By telling their story, they hope to revive the Service they love.”

Adapted from Within Arm'’s Length for a younger audience, a rare inside look at the Secret Service from an agent who protected Presidents George H. W. Bush, Bill Clinton, and George W. Bush. Dan Emmett was just eight years old when President John F. Kennedy was assassinated. From that moment forward, he knew he wanted to become a Secret Service agent, one of an elite group of highly trained men and women dedicated to preserving the life of the President of the United States at any cost, including sacrificing their own lives if necessary. Armed with single-minded determination and a never-quit attitude, he did just that. Selected over thousands of other highly qualified applicants to become an agent, he was eventually chosen to be one of the best of the best and provided protection worldwide for Presidents George Herbert Walker Bush, William Jefferson Clinton, and George W. Bush. I Am a Secret Service Agent skillfully describes the duties and challenges of conducting presidential advances, dealing with the media, driving the President in a bullet-proof limousine, running alongside him through the streets of Washington, and flying with him on Air Force One. With fascinating anecdotes, Emmett weaves keen insight into the unique culture and history of the Secret Service with the inner workings of the White House. I Am A Secret Service Agent is a must read for young adults interested in a career in federal law enforcement.

Meet Jerry Parr. In 1981, he was the agent standing next to Ronald Reagan when John Hinckley, Jr., stepped out of the crowd, intent on killing the president. In the Secret Service is an adrenaline-filled ride through the life of the agent who saved Ronald Reagan’s life. Jerry spent much of his life as a silent eyewitness to history, with a gun at his fingertips. What motivates a man who is ready at a moment’s notice to step into the path of a bullet? In In the Secret Service, you’ll also follow Jerry’s inner journey. That journey led him from the halls of the powerful to the streets of the poor in Washington, D.C., to the mountain passes of war-torn El Salvador to help orphans. You won’t want to miss this insider’s perspective on the Secret Service and a look into the heart of a man who was—and is—ready to sacrifice himself for another. At times heart-pounding, at times heartrending, this richly textured memoir of a Secret Service Agent will first move you to the edge of your seat, then to the depths of your soul.

WITH A FOREWORD BY MICHEL ROUX JR A great restaurant is as much about the service as the food. It’s about the smile when you arrive, the way you’re seated at your table, the glass of your favourite wine appearing as if by magic. Nothing is too much trouble. The art of perfect service may seem& effortless but what’s really going on behind the scenes...? From belligerent Michelin-starred chefs to Bollinger-swigging managers, Britain’s best-known, best-loved maitre d’ is here to lift the lid on life behind the scenes of the world’s best restaurants. With over 25 years’ experience of charming guests, Fred Siriex has seen and heard it all, and as always, he’s here to help. In Secret Service Fred shares his hilarious and hair-raising tales of life front-of-house, divulging his philosophy about how to ensure a first-class restaurant experience, and showing who’s ultimately in control in the dining room. Pull up a chair, settle in and prepare for the juiciest meal of your life as Fred reveals the highs, the lows and the keys to life on the other side of the table, all in his own inimitable style.

After conducting exclusive interviews with more than one hundred current and former Secret Service agents, bestselling author and award-winning reporter Ronald Kessler reveals their secrets for the first time. Never before has a journalist penetrated the wall of secrecy that surrounds the U.S. Secret Service, that elite corps of agents who pledge to take a bullet to protect the president and his family. Kessler portrays the dangers that agents face and how they carry out their missions--from how they are trained to how they spot and assess potential threats. With fly-on-the-wall perspective, he captures the drama and tension that characterize agents’ lives and reveals what they have seen, providing startling, previously untold stories about the presidents, from John F. Kennedy and Lyndon Johnson to George W. Bush and Barack Obama, as well as about their families, Cabinet officers, and White House aides.