Never Lose Again

The Most Practical Book on Negotiating Ever Written Negotiating is an art. It's complicated. To become an exceptional negotiator traditionally requires years of experience in negotiations. But that doesn't mean that most people can't quickly and easily learn proven negotiating skill and techniques if someone shows them what to do. This book does exactly that. Never Lose Again reveals a simple but remarkably effective set of fifty questions that anyone can immediately use to become far better negotiators. The fifty questions apply to all types of negotiation situations, from conflicts like buying a home or car to business transactions of all kinds. Each question has been designed to put you in the best position possible, helping you to avoid tricks, break deadlocks, discover conflict and dispute resolutions, and find hidden deals in all types of negotiations. No other book on the market distills the key negotiation principles into such a simply, effective, and instantly usable form. By learning to use these questions, you can start thinking like expert negotiators and make better deals for yourself, your family, and your business.

Award-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchaser into a lifelong customer. Coleman's theory of building customer loyalty isn't about focusing on marketing or closing the sale: It's about the First 100 Days® after the sale and the interactions the customer experiences. While new customers experience joy, euphoria, and excitement, these feelings quickly shift to fear, doubt, and uncertainty as buyer's remorse sets in. Across all industries, somewhere between 20%-70% of newly acquired customers will stop doing business with a company with the first 100 days of being a new customer because they feel neglected in the early stages of customer onboarding. In Never Lose a Customer Again, Coleman offers a philosophy and methodology for dramatically increasing customer retention and as a result, the bottom line. He identifies eight distinct emotional phases customers go through in the 100 days following a purchase. From an impulse buy at Starbucks to the thoughtful purchase of a first house, all customers have the potential to experience the eight phases of the customer journey. If you can understand and anticipate the customers' emotions, you can apply a myriad of tools and techniques -- in-person, email, phone, mail, video, and presents -- to cement a long and valuable relationship. Coleman's system is presented through research and case studies showing how best-in-class companies create remarkable customer experiences at each step in the customer lifecycle. In the "Acclimate" stage, customers need you to hold their hand and over-explain how to use your product or service. They're often too embarrassed to admit they're confused. Take a cue from Canadian software company PolicyMedical and their challenge of getting non-technical users to undergo a complex installation and implementation process. They turned a series of project spreadsheets and installation manuals into a beautiful puzzle customers could assemble after completing each milestone. In the "Adopt" stage, customers should be welcomed to the highest tier of tribal membership with both public and private recognitions. For instance, Sephora's VIB Rogue member welcome gift provides a metallic membership card (private recognition) and a members-only shade of lipstick (for public display). In the final stage, "Advocate," loyal customers and raving fans are primed to provide powerful referrals. That's how elite entrepreneurial event MastermindTalks continues to sell-out their conference year after year - with zero dollars spent on marketing. By surprising their loyal fans with amazing referral bonuses (an all-expenses paid safari?!) they guarantee their community will keep providing perfect referrals. Drawing on nearly two decades of consulting and keynoting, Coleman provides strategies and systems to increase customer loyalty. Applicable to companies in any industry and of any size (whether measured in employee count, revenue, or total number of customers), implementing his methods regularly leads to an increase in profits of 25-100%. Working with well-known clients like Hyatt Hotels, Zappos, and NASA, as well as mom-and-pop shops and solo entrepreneurs around the world, Coleman's customer retention system has produced incredible results in dozens of industries. His approach to creating remarkable customer experiences requires minimal financial investment and will be fun for owners, employees, and teams to implement. This book is required reading for business owners, CEOs, and managers - as well as sales and marketing teams, account managers, and customer service representatives looking for easy to implement action steps that result in lasting change, increased profits, and lifelong customer retention.

A WALL STREET JOURNAL BESTSELLER If keeping employees is a challenge for you, Never Lose an Employee Again offers a proven framework for increasing retention, engagement, and in the process, profits. Joey Coleman, one of the world's leading experts on employee experience, reveals practical strategies that will teach you exactly how to recruit top talent, bring them onboard successfully, and keep them engaged while they produce remarkable results for years to come. Finding and keeping quality employees is one of the greatest challenges facing businesses today. With more people quitting their jobs each month than ever before and employees demanding flexibility, freedom, and advancement, companies are struggling to build a foundation with new hires that leads to long-term commitment. To effectively combat the hiring crisis and remain competitive, business owners and managers must design an employee experience program that begins on day one. In Never Lose an Employee Again, Coleman offers a step-by-step playbook for creating a retention plan with long-term success. With more than fifty proven case studies from organizations on seven continents, Coleman details how you can forge a relationship with your people during each of the eight phases of the employee journey. For each phase, Coleman walks you through the six forms of communication integral to success (in-person, email, phone, mail, video, and even gifts) so you can better connect with your team. You’ll learn how to: • write job descriptions that attract the right candidates (and plenty of them); • counter the “hire’s remorse” that every employee feels (yet few businesses ever address); • welcome someone on their first day in a way that will leave them talking about it years later; • acclimate your people to get them up and running faster and more effectively; • re-engage your existing employees to turn them into raving fans; … and much more. Never Lose an Employee Again will reshape the way you think about recruiting, hiring, onboarding, and retaining quality team members–whether you are an owner looking to hire your first few employees, an organization hoping to redefine an industry, or an enterprise that needs to keep growing on a global scale.

This book is divided into five chapters, and each chapter takes you through the different stages of heartbreak. Reading "she will never lose herself again" will feel as if you are diving deep inside the diary of a broken-hearted girl as she starts to find herself after being lost in the cycle of a broken relationship. The goal with this book is to empower anyone who needs the strength to pursue self-love. It is for the ones who lost themselves while loving someone else. It is for you who is hurting. It is for you who is healing.

Never Lose Your Nerve! chronicles the ups and downs of a Nobel Laureate's life. Professor Alan J Heeger was awarded the Nobel Prize in Chemistry in 2000 together with Professor Alan G MacDiarmid and Professor Hideki Shirakawa. Filled with humor, this book tells Professor Heeger's story -- his love for his family, especially how his wife's love has always been his guiding light, his progress from a young student to an eminent scientist, his passion for the theatre and its impact on his science, his adventures as a successful entrepreneur, and his personal losses. Many think of scientists as risk-adverse individuals but Professor Heeger shows the absolute necessity of risk in research and that scientists are, in fact, risk-addicted, as taking the first, risky step into unfamiliar territory is a step in the right direction towards creativity and great discoveries. Never lose your nerve and you will be rewarded. Life is an exciting adventure and this book clearly demonstrates it, and is for those who are looking to impact others.'Perhaps the greatest pleasure of being a scientist is to have an abstract idea, then to do an experiment (more often a series of experiments is required) that demonstrates the idea was correct; that is, Nature actually behaves as conceived in the mind of the scientist. This process is the essence of creativity in science. I have been fortunate to have experienced this intense pleasure many times in my life.' Alan J Heeger

As humans, we tend to be on the lookout for shortcuts or quick fixes to our problems. Everyone who loses their voice goes on a mad dash to find the cure, the quick fix, the solution that will allow them to get back to life as usual because nobody has time to go on vocal rest.This book is NOT about how to CURE voice loss and vocal fatigue, it's about preventing voice loss and vocal fatigue from happening. There are no quick fixes for vocal damage. This is why I'm so hardcore about singers knowing how to prevent it in the first place. This book is for you if:?Vocal fatigue or voice loss prevents you from experiencing the life you desire?You feel tired after using your voice for an extended period of time?You feel tired after using your voice with more volume than is typical?Voice loss is more normal to you than a healthy voice?You have never experienced any signs of vocal fatigue or voice loss and you want to keep it that wayTo prevent voice loss FOR GOOD, you'll learn my three-step system that must be mastered to achieve lasting results. Individually, these three steps are excellent components of singing, but voice loss prevention will not be possible to achieve without a mastery of all three steps working together. Also, the same three steps you master for your singing are required for your speaking voice too, or you'll still be susceptible to voice loss. Whether you sing, act, speak, or coach people who do these things, after reading this book, you may find you want more custom help implementing what you've learned, and I'd love to coach you. The best place to start is www.getmypowerup.com. Once you implement what you've read in this book, voice loss will no longer be a struggle for you. You'll have uncovered THE SECRET.

I've heard the whispers on campus of what a player Teddy McCallister is. Most girls on campus are vying to be the one, but guys like him don't settle down. When he overhears that my tuition has been pulled and I'm going to basically be a college reject he makes me an offer I can't refuse. Be his fake girlfriend until graduation so he can get his inheritance. It seems simple enough. I need the money and he needs someone to make him look committed. If one thing is certain, it's that I won't be falling for him. But no one warned me about what happens when my fake boyfriend starts to fall for me.

Samantha Jacobs is just trying to lead an average life. Her family has always been in the spotlight, and she’s tired of all the unwanted attention. She decides to work as an assistant at Williams & Company, a private security firm that specializes in protecting families and employees for major corporations. But after an affair, unplanned pregnancy, and tragedy upset her escape for normalcy, Sam runs back home to her parents for what she hopes is safety. Jason Morgan, a retired Navy SEAL, is second in command at Williams & Company. He’s the special-ops person that’s called upon to rescue people from dangerous situations. Jason’s world is turned upside down after a failed mission leads to him being held captive by drug lords in South America. Once freed, he endures a long road to recovery, both physically and emotionally. New tragedies catch up to Sam even as she attempts to outrun them. She must team-up with Jason and Williams & Company to uncover the facts surrounding her mother’s untimely death. As Sam and Jason get closer to the truth, can Jason overcome the memories of his capture, and can Sam handle everything that’s been revealed before it overwhelms her?