Oecd Digital Government Studies Digital Government In Peru Working Closely With Citizens

This digital government study explores the state of the digitalisation of the public sector in Peru. It addresses recent efforts to build an institutional and legal framework to support the digital transformation of the public sector. It also discusses the design and delivery of, and access to, public services, and the role that digital technologies can play in improving them. Finally, this report assesses the state of data governance and open data in Peru’s public sector.

This digital government study explores the state of the digitalisation of the public sector in Peru. It addresses recent efforts to build an institutional and legal framework to support the digital transformation of the public sector. It also discusses the design and delivery of, and access to, public services, and the role that digital technologies can play in improving them. Finally, this report assesses the state of data governance and open data in Peru's public sector.

The digital transformation of public sectors, economies and societies is generating challenges as well as opportunities for governments. Robust public governance is needed to respond to these challenges, reap the full benefits of digital and data-driven government, and encourage a holistic, systemic transformation.

Like most OECD countries, Brazil has been taking steps towards digital government to ensure that public policies and services are more inclusive, convenient and designed to meet citizens’ needs. This report takes stock of the progress made by the Brazilian government, based on good practices ...

This review analyses the shift from e-government to digital government in Colombia.

Digital Government in Mexico discusses and assesses the efforts of the Mexican Government to build a stronger system of digital government under the Coordination of the National Digital Strategy of the Office of the President. It presents the key policy actions, achievements and co-ordination challenges, and looks at how policy objectives are implemented.

This Digital Government Review highlights the efforts taking place in Argentina to digitalise and improve data governance in its public sector and build the foundations for a digital government. The review explores Argentina’s institutional, legal and policy frameworks and their strategic role in the digital transformation of the public sector. The report also discusses how to reinforce the capacity of the public sector to “go digital” and better respond to citizens' needs.

This report presents a conceptual model for service design and delivery that challenges governments to develop a design-led culture and ensure access to the enabling tools and resources necessary to deliver services that improve outcomes, efficiency, satisfaction and well-being. This model is used to analyse the situation in Chile and provide recommendations about how the ChileAtiende service delivery network can bring the state closer to citizens through a simpler, more efficient and transparent approach.