Operations And Service Management
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Operations and Service Management Concepts Methodologies Tools and Applications
Author | : Management Association, Information Resources |
Publsiher | : IGI Global |
Total Pages | : 1780 |
Release | : 2017-11-30 |
Genre | : Business & Economics |
ISBN | : 9781522539100 |
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Organizations of all types are consistently working on new initiatives, product lines, and workflows as a way to remain competitive in the modern business environment. No matter the type of project at hand, employing the best methods for effective execution and timely completion of the task is essential to business success. Operations and Service Management: Concepts, Methodologies, Tools, and Applications is a comprehensive reference source for the latest research on business operations and production processes. It examines the need for a customer focus and highlights a range of pertinent topics such as financial performance measures, human resource development, and business analytics, this multi-volume book is ideally designed for managers, professionals, students, researchers, and academics interested in operations and service management.
Service Operations Management
Author | : Robert Johnston,Graham Clark |
Publsiher | : Pearson Education |
Total Pages | : 1140 |
Release | : 2005 |
Genre | : Business & Economics |
ISBN | : 0273683675 |
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The central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering service to their customers.
Service Operations Management
Author | : Robert Johnston,Graham Clark,Michael Shulver |
Publsiher | : Financial Times/Prentice Hall |
Total Pages | : 462 |
Release | : 2012 |
Genre | : Business & Economics |
ISBN | : 0273740482 |
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This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers. Combining a unique practical approach with a detailed theoretical underpinning, the authors provide tools, frameworks and techniques for operational analysis and improvement and set operations management within the wider business context, bringing a valuable 'real world' perspective to this growing area. Each chapter includes definitions of key terms, real-world examples and case studies with exercises, questions to test both understanding and application together with recommended further reading and suggested web sites to deepen your knowledge. New features for this4th edition include: . A new 17 chapter structure . A practical focus on how to' deal with the key issues and challenges facing service operations managers . A new chapter on the customer experience . A new chapter on driving continuous improvement . A new chapter on learning from other operations . A new chapter on world-class service . Six new end of chapter case exercises . A new full-colour design "Service Operations Management" is an invaluable guide to students and managers confronting operational issues in service management, whether from a general management perspective or focused in specific sectors, such as tourism and leisure or business services. This book is ideal for undergraduates, postgraduates or executives wishing to gain a deeper understanding of managing service operations and improving service delivery."
Service Operations Management
Author | : Robert G. Murdick,Barry Render,Roberta S. Russell |
Publsiher | : Prentice Hall |
Total Pages | : 616 |
Release | : 1990 |
Genre | : Business & Economics |
ISBN | : 0205122507 |
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Service Management and Operations
Author | : Cengiz Haksever |
Publsiher | : Unknown |
Total Pages | : 618 |
Release | : 2000 |
Genre | : Service industries |
ISBN | : PSU:000050056385 |
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Taking a multidisciplinary perspective, this text introduces the major concepts of service management and operations, showing how to build the service system to create customer value, operational issues, and some of the tools for managing service operations.
Service Operations Management Second Edition
Author | : David W. Parker |
Publsiher | : Edward Elgar Publishing |
Total Pages | : 608 |
Release | : 2018-06-29 |
Genre | : Business & Economics |
ISBN | : 9781788115940 |
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Service Operations Management, Second Edition provides a global perspective on service operations, with expanded coverage of service operations for not-for-profit agencies, charities, NGOs and utilities, alongside commercial companies. With new, updated case studies and original research embracing big-data analytics and neurolinguistics in building customer service systems, this book will be an invaluable tool for postgraduate and MBA students of service operations and undergraduates specialising in hospitality, tourism and public sector management.
Service Management
Author | : James A. Fitzsimmons,Mona J. Fitzsimmons |
Publsiher | : Irwin/McGraw-Hill |
Total Pages | : 576 |
Release | : 2004 |
Genre | : Business & Economics |
ISBN | : 0072823739 |
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Service Management The Role of Services in an EconomyChapter 2 The Nature of ServicesChapter 3 Service StrategyChapter 4 New Service DevelopmentChapter 5 Technology in ServicesChapter 6 Service QualityChapter 7 The Service EncounterChapter 8 The Supporting FacilityChapter 9 Service Facility LocationChapter 10 Managing Service ProjectsChapter 11 Forecasting Demand for ServicesChapter 12 Managing Capacity and DemandChapter 13 Managing Waiting LinesChapter 14 Capacity Planning and Queuing ModelsChapter 15 Managing Service Supply RelationshipsChapter 16 Managing Facilitating GoodsChapter 17 Growth and Globalization of Services
Author | : Anonim |
Publsiher | : Unknown |
Total Pages | : 605 |
Release | : 2006 |
Genre | : Electronic Book |
ISBN | : 0071244409 |
Download Service Management The Role of Services in an EconomyChapter 2 The Nature of ServicesChapter 3 Service StrategyChapter 4 New Service DevelopmentChapter 5 Technology in ServicesChapter 6 Service QualityChapter 7 The Service EncounterChapter 8 The Supporting FacilityChapter 9 Service Facility LocationChapter 10 Managing Service ProjectsChapter 11 Forecasting Demand for ServicesChapter 12 Managing Capacity and DemandChapter 13 Managing Waiting LinesChapter 14 Capacity Planning and Queuing ModelsChapter 15 Managing Service Supply RelationshipsChapter 16 Managing Facilitating GoodsChapter 17 Growth and Globalization of Services Book in PDF, Epub and Kindle