Oracle Siebel Crm 8 Developer S Handbook

A practical book and eBook for configuring, automating, and extending Siebel CRM applications.

Written by distinguished Siebel CRM experts from Oracle, this Open UI book is filled with practical information and exclusive insights. All the example code is available, in a download, from the publisher's website.

Install, configure, and manage a robust Customer Relationship Management system using Siebel CRM with this book and eBook.

Oracle Siebel CRM is one of the world's leading Customer Relationship Management (CRM) suites and used by many of the world's top organisations. Introduced in 2012, Siebel Open UI provides developers with new, previously unavailable opportunities to customize the Siebel user interface. Based on web standards such as HTML5, JavaScript, CSS, and with its own API, the Siebel Open UI framework is fully extensible and allows Siebel technicians to create a rich user experience on all browser and device combinations. The Oracle Siebel Open UI Developer's Handbook shows experienced Siebel developers how to get the very most out of the new Open UI framework, quickly and effectively! In the book, covering Innovation Packs 2013 and 2014, you will learn to: > Learn all about Siebel's Open UI Architecture > Create Custom Presentation Models and Physical Renderers > Understand how to apply Custom Styles and Themes > Customize and Deploy Siebel Mobile Applications > Integrate Siebel Open UI with external Applications Written by distinguished Siebel CRM experts from Oracle, the book is filled with practical information and exclusive insights.

The book ensures that you know what you are doing and why you are doing it by providing useful insight along with detailed practical instructions. It contains a multitude of explanatory tables, screenshots, and precise diagrams to illustrate the topics. The material has been carefully selected from Packt's fuller 572 page Oracle Siebel CRM 8 Installation and Management. The book is written with the role of an application administrator in mind who wants to deepen her or his understanding on how user authentication, authorization, and user management are carried out correctly in Siebel CRM.

Salient Features:· Explanation of the concept and frameworks of CRM systems· Comprehensive discussion on the main components of Siebel application modules, operating environment and tools· Coverage of the entire project cycle from the pre-requisites and methodology of eight-phased implementation to post-implementation support issues· Coverage of the issues like Balance Scorecard (BSC) of Siebel implementation, aspects of an intelligent customer-centric enterprise, privacy and security, and future prospects

This title presents an holistic view of CRM, arguing that its essence concerns basic business strategy - developing and maintaining long-term, mutually beneficial relationships with strategically significant customers - rather than the operational tools which achieve these aims.

Design and Deliver Oracle CRM On Demand Dashboards Create custom, interactive dashboards to deliver actionable business intelligence directly to end users with help from this Oracle Press guide. Oracle CRM On Demand Dashboards provides comprehensive coverage of the versatile features available in Oracle Answers On Demand coupled with detailed planning and design strategies for building and deploying reports and dashboards with Oracle CRM On Demand. Real-world examples and time-saving formatting tips are included throughout this practical resource. Configure administrative settings to access report and dashboard development tools Take advantage of built-in dashboards Plan dashboards and reports based on business needs Create, edit, manage, save, and delete custom dashboards Configure dashboard properties and pages Add and configure dashboard objects, such as guided navigation, links, images, and folders Display and arrange reports on dashboards Develop dashboard filter prompts Deploy dashboards to Oracle CRM On Demand end users