Outsourcing For Radical Change

"Foreword by Thomas H. Davenport, coauthor, What's the Big Idea? and The Attention Economy If you’re looking for a serious infusion of life-blood into your company, transformational outsourcing could be the answer. This new, bold approach is not just about handing off noncore functions in order to cut costs. It’s about transforming the entire operating model -- to boost a company’s stock price, increase its market share, or drive its profitability. Take an organization like National Savings and Investments (NS&I) of Great Britain. It quickly transformed itself from an out-of-step, cumbersome, and ultimately failing institution into a lean, successful market leader in the financial services sector. And it achieved radical organizational change by employing the innovative process of transformational outsourcing. Outsourcing for Radical Change supplies a detailed analysis of the transformation process that happened at NS&I, Thomas Cook, and others, as well as examples of companies that failed to align their transformation initiative with their strategic needs. Based on a major study by Accenture and in-depth interviews by the author, this original, research-based book examines the entire process from a practical, real-world perspective: from selecting your ultimate goal, to mapping out a workable action plan, to navigating the often formidable challenges you’ll face on your quest for radical change. You’ll discover: * 7 questions to help you determine if your business needs transformational outsourcing * 0 essential leadership skills needed to spearhead a change effort * 4 major ways that companies use outsourcing for transformation * 3 critical components for successfully executing transformational outsourcing and building high-commitment relationships * Guidelines for creating a working business model for fulfilling strategic goals * Techniques to help minimize the turmoil of dislocating people * Tips for measuring and rewarding success -- and recognizing and fixing failures In the business world, major change efforts have an abysmally poor track record, with poor execution standing out as the major culprit. By comparison, transformational outsourcing has been highly successful in 17 out of the 20 companies tracked in this groundbreaking book. It brings larger, faster, and more lasting impacts than most people ever expect. And it can be your secret weapon in the struggle to survive and prosper in the 21st century. Many companies use outsourcing for their backend operations. But few have tapped into the truly transformative power of outsourcing its major functions. This groundbreaking book looks at the handful of companies that have led enterprise-wide strategic change efforts using transformational outsourcing. Executives have used it to start up new companies, drive growth, consolidate mature companies, and execute stunning strategic turnaround -- swiftly and successfully in the vast majority of cases. Find out if your company can benefit from this potent new tool!"

Breaking new ground by showing how to deploy all available resources – from finance to staff to culture to other organisations, Raising the Stakes provides an understanding of the breadth of resources that are needed in order to provide a quality education to all students.

This book highlights research that contributes to a better understanding of emerging challenges in information systems (IS) outsourcing. Important topics covered include: how to digitally innovate through IS outsourcing; how to govern outsourced digitalization projects; how to cope with complex multi-vendor and micro-services arrangements; how to manage data sourcing and data partnerships, including issues of cybersecurity; and how to cope with the increasing demands of internationalization and new sourcing models, such as crowdsourcing, cloud sourcing and robotic process automation. These issues are approached from the client’s perspective, vendor’s perspective, or both. Given its scope, the book will be of interest to all researchers and students in the fields of Information Systems, Management, and Organization, as well as corporate executives and professionals seeking a more profound analysis of the underlying factors and mechanisms of outsourcing.

It's been going on for decades. But today, more firms than ever are using outsourcing to help cut costs, improve business processes, and focus on their core business. The most successful of these companies are the best informed. Whether you're just

One of the most significant techniques to which companies and organizations have turned to improve service delivery and reduce costs has been outsourcing. Over the last 10 years, almost any process has been successfully outsourced. But during that period there have been failures too; projects that never realised their objectives or that had unforeseen impact on business. Global Outsourcing Strategies is a state-of-the-art guide to the best lessons to be learned for successfully implementing and outsourcing projects, or for revisiting existing operations. The 22 chapters explore some of the new areas for outsourcing, after traditional targets such as IT and finance. Information is provided on the different facets of the outsourcing process, such as contract negotiation, the risks involved in outsourcing, the need for service level agreements, the critical requirements needed to build and sustain outsourcing relationships, and ethical supply chain issues. There are also sections exploring the impact of outsourcing on organizational structures; the long term effects; legal issues; management control and inter-firm relationships; as well as case studies from both the public and private sector on the practical side of outsourcing. The book will appeal to practitioners and researchers alike. This is a must-have guide for any organization approaching outsourcing as a global (or local) strategy and for those organizations now reviewing or developing their outsourcing partnerships.

"This book covers a wide range of topics involved in the outsourcing of information technology through state-of-the-art collaborations of international field experts"--Provided by publisher.