Pc Help Desk In A Book

More than ever, pc users are looking to revitalise their exisitng computers, performing cost-effective upgrades, and squeezing out a little more performance from a slow Internet connection instead of purchasing new computers. Using a unique, medical dictionary approach, this book walks users through the symptoms to diagnose and treat the problem. Problem-solving flow charts use symptoms to diagnose and repair problems, just like medical guides that help self-diagnose health problems. Broad coverage of common PC maladies found in the hardware, operating system, cabling, and BIOS. The reader need not be an expert to find and correct PC ailments. Graphical, two-colour interior makes heavy use of charts, photos, and illustrations to help treat a good PC that has developed problems. Mark Edward Soper has taught computer troubleshooting and other technical subjects to thousands of students from Maine to Hawaii since 1992. He is a longtime contributor to Upgrading and Repairing PCs, working on the 11 th , 12 th and 13 th Editions. He has contributed chapters to Upgrading and Repairing Networks Second Edition, Special Edition Using Microsoft Windows Millennium Edition, and Special Edition Using Microsoft Windows XP (both Home and Pro editions). Mark co-authored both the first and second editions of Upgrading and Repairing PCs, Technician's Portable Reference, Upgrading and Repairing PCs: Field Guide, and co-wrote Upgrading and Repairing PCs: A+ Study Certification Guide, Second Edition.

Are you overworked, unappreciated and under-resourced? This book understands you, and provides years and years of User Support experience packed into one volume. The 'How To' book that every IT department needs, it will help turn your helpdesk into a company asset. How to be successful at probably the most stressful job in IT This book offers tools for measuring productivity and features ten key steps for successful support, while User Support successes and failures are revealed in true life case studies. This book gives you techniques for: *Justifying staff and other expenditure * Gaining senior management support * Getting the users on your side * Running a motivated and productive team * Designing and managing services and service levels The second edition of this popular book brings updates to several of the author's ideas, strategies and techniques with new material on: * Customer Relationship Management - definition and the role of the helpdesk * E-Support and the Internet * Contrasting the Call Center and the Helpdesk * first, second and third line support * Operational Level Agreements * Strategies for backlog management * Telephone technologies in user support In addition there is: * A new Template for a Service Level Agreement * An Improved cost justification model for the Internal Helpdesk * A New cost justification model for the External Helpdesk

Nurse your PC back to health with a little help from Leo Laporte.Leo Laporte's PC Help Desk in a Bookuses a unique, medical dictionary approach, complete with symptoms, diagnosis, and treatment for all of your common and not-so-common PC maladies. Flow-charts will help you correctly diagnose and treat such problems as: Windows installation woes Storage device tragedies Printer problems Pesky audio, video and general multimedia mayhem Keyboard and mouse afflictions Home networking headaches Core PC hardware issues Application failures Viruses, spyware and spam infections Don't waste time digging through paperwork only to find a tech-support line that is going to cost you an arm and a leg to cure your PC's ailments. Make your own house calls instead withLeo Laporte's PC Help Desk in a Book.

Your Complete Guide To The IT Help DeskYour Blueprint To Service Success, Mastering User Support & Troubleshooting Like A GeniusAre You Ready To Learn All About Working An IT Help Desk? If So You've Come To The Right Place...Here's A Preview Of What This Book Contains...An Explanation Of What The IT Help Desk Actually IsHow To Improve Communication Skills Like A ProHandling Difficult Calls & Situations The Right Way (Must Read!)Best Words & Best Practices For The IT Help DeskThe Six Step Problem Solving Model You NEED To ImplementComputer Troubleshooting From The Very BasicsNo Video? Here's What To Do...Troubleshooting No POST No Boot IssuesHow To Troubleshoot A Freezing Computer CorrectlyThe Downlow On Disk ErrorsKeyboard And Mouse IssuesYour Customer Support ToolsAnd Much, Much More!

Helpdesk Management in Ihrer Firma - im Zeitalter der Intranets noch telefonbasiert? Wie Sie auf dem Gebiet der technischen Unterstützung der Angestellten auf die enormen Ressourcen des Web zurückgreifen können, zeigt Ihnen die Autorin dieses jetzt umfassend aktualisierten Klassikers. Mit vielen anwendungsbereiten Word- und HTML-Templates. (04/98)

A Do-It-Yourself Guide To Troubleshooting and Repairing Your EASY, comprehensive technology troubleshooter! PCs, smartphones, tablets, networks, cameras, home theater and more—all in one book! We all use technology—and we all have problems with it. Don’t get frustrated... and don’t waste money on costly repair or support calls! Solve the problems yourself, with the one guide that makes it easy: The PC and Gadget Help Desk. Using clear pictures, handy “symptom tables,” and easy-to-use flowcharts, Mark Edward Soper walks you step-by-step through identifying, solving, and preventinghundreds of today’s most aggravating tech problems. Soper covers all your major platforms: iPhones, iPads, Android devices, Windows systems, and more. He even helps you fix the weird problems that happen when you use them together! Regain lost Internet access and fix broken Wi-Fi connections Solve problems with viewing and sharing media or other files Track down power problems wherever they arise Troubleshoot printing problems and print from smartphones or tablets Fix missing video or audio on your HDTV or home theater system Get syncing working right on your Apple or Android device Improve your PC’s 3D gaming performance Identify and replace flaky memory chips Prevent overheating that can damage your equipment Solve common problems with digital cameras and DV camcorders Troubleshoot iOS or Android antennas, updates, screens, and connectivity Get FaceTime working right on your iPhone or iPad Troubleshoot eReaders and display your eBooks on additional devices Sensibly decide whether to upgrade, repair, or replace Mark Edward Soper has spent 30 years as an instructor and corporate trainer, helping thousands of people work more happily with personal technology. He is the author of PC Help Desk in a Book, and is the co-author of Leo Laporte’s PC Help Desk, as well as more than 25 other books on Windows, digital imaging, networking, the Internet, IT certification, and computer troubleshooting. Soper is a CompTIA A+ Certified computer technician and Microsoft Certified Professional. BONUS ONLINE VIDEOS: Includes access to free, studio-quality how-to videos that make troubleshooting and repair even easier!

After years of fielding questions at seminars from Photoshop users, Dave Cross realized there was a lot of common ground: there were many questions that were indeed "frequently asked." In addition, most questions seemed start with “How come I can’t...." "How do I...." or "Why won’t the (fill in the blank) tool work?" This book addresses the most common problems and questions in Photoshop by both providing answers to the most frequently asked questions, and outlining strategies that can help you avoid problems in the first place. You’ll see: • Where to start when things don't work: from tool settings to re-installing Photoshop • The most common warning dialogs: why they appears, how to fix them, and how to avoid them • The Photoshop CS2 Checklist: what to check when things go wrong, or before you start working, to help avoid problems • Solutions to typical problems when using the Adobe Creative Suite • How to avoid problems by creating flexible documents (adjustment layers, layer masks, groups, smart object, layer comps, and more) • Frequently asked questions—and their answers—in all key areas of Photoshop CS2: • general operations (palettes, workspaces, menus, etc.) • color (CMYK, color management, spot color, choosing color, etc.) • type • selections • making adjustments • layers • preferences and settings • image capture (resolution, Camera Raw, file size) • sizing (canvas size, image size, copping) • automation (actions, batch, built-in automation commands) • common image problems (exposure, focus, noise, color cast, etc.) • painting (brushes, choosing color) • output (web, PDF, video, printing) • special effects (filters, layer styles) • tools (that don't fit into any other category) • How to customize Photoshop CS2 to work the way you want it to (actions, menus, workspaces, shortcuts, preferences) • How to make your own brushes, swatches, shapes, styles, and patterns

Do you want your Help Desk to maximize customer satisfaction, quality and first contact resolution? Or just make sure your IT management processes are repeatable? Does it seem your computer user support can be ad hoc at times? Are you always running around putting out fires? In this book you will learn powerful industry standard best practices that can be used to mature your IT Service Management processes, practices and procedures today! What makes this book different? Instead of just providing you a lot of technical information, I empower you with a step by step approach to mature your Help Desk. Each chapter includes straight forward processes that are easy to understand. Once you completely understand the process, chapters are concluded with a quick start implementation worksheet to put your new process into action. This format will allow you to rapidly transform your people, processes, and technology into a customer-focused center of excellence today! You can never underestimate the power of industry standard best practices. The recommendations shared in Help Desk Management are based on real-life experiences building successful customer-focused teams. Through trial and error, I am sharing what worked for my teams at small, medium, and Fortune 500 sized companies. Look no further. I will help you succeed. This information is designed to improve your management skills, your team engagement, and set you on a successful path to building a truly great team. What actionable and realistic end user support processes will you learn? How to justify funding for improvement projects. Creating an inspiring mission statement. Designing an employee performance management plan that works. Building an effective employee training and development program. Implementing a call and ticket quality assurance audit program that empowers the manager. Driving up the First Contact Resolution (FCR) percentage. Reducing cost per ticket costs by moving work from system engineers to the Help Desk. Marketing the Help Desk for company wide recognition. Implementing ITIL incident, problem, change, knowledge and event management. Do not hesitate to pick up your copy today