Performance Evaluation In Reference Services In Arl Libraries

Library authorities address the increasing significance of reference services and the increasing need for evaluation of those services to further ensure professionalism and efficiency.

This book, first published in 1986, discusses reference personnel concerns and problems and offers suggestions to administration and management for improving reference personnel performance and staff development.

US. origin. Rating library employees.

Bringing together library and information science faculty and practicing library managers, this work combines some of the most exciting concepts and methodologies of library evaluation with the practical experiences of those working in the field. A variety of approaches (e.g., focus groups, TQM) are thoroughly described, then illustrated with actual case studies. These cases can serve as inspiration and models to library managers and other individuals responsible for evaluation, as well as to those who aspire to library management positions.