Person Centered Communication

Person-Centred Healthcare Research Person-Centred Healthcare Research provides an innovative and novel approach to exploring a range of research designs and methodological approaches aimed at investigating person-centred healthcare practice within and across healthcare disciplines. With contributions from internationally renowned experts in the field, this engaging resource challenges existing research and development methodologies and their relevance to advancing person-centred knowledge generation, dissemination, translation, implementation and use. It also explores new developments in research methods and practices that open up new avenues for advancing the field of person-centred practice. Person-Centred Healthcare Research: Enables students, practitioners, managers and researchers to gain a solid understanding of the complexity of person-centred thinking in research designs and methods Explores the theories and practices underpinning a topical subject within current healthcare practice Is edited by an internationally recognised team who are at the forefront of person-centred healthcare research For more information on the complete range of Wiley nursing publishing, please visit: www.wileynursing.com To receive automatic updates on Wiley books and journals, join our email list. Sign up today at www.wiley.com/email This new title is also available as an e-book. For more details, please see www.wiley.com/buy/9781119099604

Providers serving older adults face a growing problem. Older adults are becoming increasingly dissatisfied with service quality citing deficits in provider communication and relationship skills. The author argues this dissatisfaction is largely related to three widespread issues: ageism, use of professional jargon, and age-related changes in the older adult. To address these concerns, Dr. Storlie advocates adoption of an evidence-based, person-centered approach to communication. The benefits of person-centered communication are many. They can increase older adult satisfaction with provider services, enhance mutual respect and understanding, improve accuracy of information exchanged, positively impact service outcomes, increase compliance with provider recommendations, and reduce the frustration and stress often experienced by both provider and older adult. Rare to this genre, readers are introduced to several under-explored topics within the field of communication, along with methods for applying concepts from research findings into these topics to enhance the quality of interpersonal communication. Topics include the role of mental imagery in the communication process, the influence of neurocardiology on relationships, and controversial findings from research into quantum physics. The book concludes by highlighting progress made in narrowing the interpersonal communication gap and forecasts how communications-oriented technological advances might improve quality of life for 21st century older adults and the providers who serve them. Utilizing interdisciplinary case studies to illustrate common problematic situations, this book provides detailed exercises that explain how providers can integrate person-centered communication into their practices to improve provider-older adult interactions. Written in a style designed to maximize learning, it helps providers find the information they need, understand what they read, and apply what they’ve learned to improve professional communication. Person-Centered Communication with Older Adults is an essential guide for today’s healthcare professionals and other aging-services providers, and also for the educators who help to prepare the providers of tomorrow. Presents a conceptual framework for understanding respect-based, person-centered communication Teaches specific communication skills to aging services providers and educators to assist in effectively communicating with older adults Includes numerous case studies to help in identifying common problematic situations and describing practical ways to integrate positive communication One of the first books to integrate scientific, evidence-based findings with a personal approach that includes important new information on neurocardiology

Person-centred communication involves significant and empathic perception and understanding of oneself and others. This book uses the humanistic psychology of Carl Rogers to offer a comprehensive person-centred communication framework, which the authors have tried and tested in therapeutic, education and management practice. Skilfully blending theory with practice, the authors explain the core skills of person-centred communication. There are reflective exercises and conversation transcripts from a variety of settings, along with many examples from therapy and related helping professions. These span diverse life situations and applications, including: One-to-one work with clients Teamwork and groupwork Lifelong learning Reflection Online and other written forms of communication Exploring these real life situations offers invaluable inspiration to therapists, students and trainees as well as practitioners in the helping professions. This book will help you to process your experiences more sensitively, thus improving your own practice, relationships, and teamwork. "This book shows the incredible value of person-centred communication to educators, psychologists and leaders, anyone interested in effective, helpful and growthful human relationships will find this an excellent resource." Stephen Joseph, Professor of Psychology, Health and Social Care, University of Nottingham, UK "No matter what your field or context, Person-centred Communication offers a path to a more meaningful, successful life. As researchers and practitioners with a wealth of experience, Renate and Ladislav share their communication expertise in management, information technology, education, psychology, psychotherapy, and everyday life. They find beautiful and time-tested ways to share how communication can be enhanced to help you live a more satisfying life. The book is easy to read, with rich content and helpful organizers, such as text boxes and hands-on activities to help transfer your learning into all areas of your life." Jeffrey H. D. Cornelius-White, Professor and Graduate Program Coordinator of Counseling, Missouri State University, USA "This book presents a very good understanding of theory and practice of the person -centred approach and I believe it can be helpful for the professional and student interested in person centred communication. The authors' presentation of live case examples, personal experiences, questions asking the reader to reflect and the connections they make with other sources pertaining to subjects outside the Person Centred way, makes for an enjoyable and valuable reading." Antonio Monteiro dos Santos, Clinical, Coaching & Counselling Psychologist, USA and Brazil "The authors bring together modern scientific data, practice and everyday experience to reveal the depth and power of person-centred communication. In a continuing dialogue with the reader they inspire and guide through case scenarios, suggestions for reflections and exercises - to develop one's own unique person-centred way of communication." Veniamin Kolpachnikov, Associated Professor, Higher School of Economics, National Research University, Moscow, Russia "Carl Rogers was the greatest influence on our culture of interpersonal communication in the past century, as the originator of what we now refer to as active listening. One of the most ardent and sincere advocates of explaining Rogers to the current generation is Renate Motschnig. In this book, she and her colleague, Ladislav Nykl, do an excellent job of illustrating the importance of the person-centred approach, with moving stories and systemic applications. This is a great book at the right time for all those interested in avoiding power struggles, communication breakdowns and even those little personal wars that constantly wear us down. This book, in other words, can change your life for the better!" David Ryback, President of EQ Associates International and author of Putting Emotional Intelligence to Work, ConnectAbility and over 60 professional articles "The authors demonstrate how the person-centered approach is universally applicable and confirm its effectiveness in both the therapeutic and non-therapeutic context." Eva Sollarova, Professor of Psychology and Dean, Constantine the Philosopher University, Nitra, Slovakia "I enjoyed the authors' lively discussion in this new book from several perspectives, as it touches on communication in teaching, research, and psychotherapy. As an academic, I particularly value the integrated approach of the book, which combines a clear presentation of scientific theories with the practical experience of both authors. It makes the book a great instrument for teaching but also, particularly, in learning and personal development - and so I would recommend the book to anyone doing one-to-one work with others, or anyone interested in the subject of understanding oneself and others in communication.At the end, a very personal insight of the authors is included; it is a feature that one usually does not see in a book on communication but it a welcome addition that makes the book all the more authentic. Last but not least, the book contains a rich set of bibliographical references for further reading." Tomas Pitner, PhD, Associate Professor, Masaryk University, Brno, Czech Republic

How can you enable people to develop themselves? How do you build a relationship of trust with a community? How do you create an environment in which clients respond positively? Facilitators from various professions will find that the second edition of Person-centred Communication continues to enhance their communication, listening, and empathic skills. It demonstrates how to live the values of the person-centred approach developed by Carl Rogers, by showing respect for clients and empowering them to take responsibility for themselves. Building on the feedback from readers of the first edition, this new edition focuses even more strongly on the self, including the self of the facilitator. The importance of self-reflection, thought-processes, values, and actions are creatively addressed. This is an indispensable guide to working with individuals, groups, and communities in a humane and respectful way.

In the United States, approximately 14 million people have had cancer and more than 1.6 million new cases are diagnosed each year. However, more than a decade after the Institute of Medicine (IOM) first studied the quality of cancer care, the barriers to achieving excellent care for all cancer patients remain daunting. Care often is not patient-centered, many patients do not receive palliative care to manage their symptoms and side effects from treatment, and decisions about care often are not based on the latest scientific evidence. The cost of cancer care also is rising faster than many sectors of medicine--having increased to $125 billion in 2010 from $72 billion in 2004--and is projected to reach $173 billion by 2020. Rising costs are making cancer care less affordable for patients and their families and are creating disparities in patients' access to high-quality cancer care. There also are growing shortages of health professionals skilled in providing cancer care, and the number of adults age 65 and older--the group most susceptible to cancer--is expected to double by 2030, contributing to a 45 percent increase in the number of people developing cancer. The current care delivery system is poorly prepared to address the care needs of this population, which are complex due to altered physiology, functional and cognitive impairment, multiple coexisting diseases, increased side effects from treatment, and greater need for social support. Delivering High-Quality Cancer Care: Charting a New Course for a System in Crisis presents a conceptual framework for improving the quality of cancer care. This study proposes improvements to six interconnected components of care: (1) engaged patients; (2) an adequately staffed, trained, and coordinated workforce; (3) evidence-based care; (4) learning health care information technology (IT); (5) translation of evidence into clinical practice, quality measurement and performance improvement; and (6) accessible and affordable care. This report recommends changes across the board in these areas to improve the quality of care. Delivering High-Quality Cancer Care: Charting a New Course for a System in Crisis provides information for cancer care teams, patients and their families, researchers, quality metrics developers, and payers, as well as HHS, other federal agencies, and industry to reevaluate their current roles and responsibilities in cancer care and work together to develop a higher quality care delivery system. By working toward this shared goal, the cancer care community can improve the quality of life and outcomes for people facing a cancer diagnosis.

Articulates the first comprehensive person-centred communication model, and its use in therapy and the helping professions.

Person-Centered Memory and Communication Interventions for Dementia: A Case Study Approach is the third volume in the “Medical Speech-Language Pathology” book series. It is a practical, peer-reviewed resource for speech-language pathologists (SLPs) working with people with dementia. In this unique text, the authors cover a variety of evidence-based clinical procedures for the memory, communication, and behavioral challenges of people with dementia. The aim is to empower SLPs and other clinicians to implement practices that elevate the personhood of people living with various dementia syndromes. Throughout this clinician-friendly text, the authors cover three main areas of focus: elevating personhood, the “how tos” of clinical procedures, and the organizational-level barriers and facilitators to implementation. After an introductory chapter, the next eight chapters describe a detailed case study that explains specific person-centered assessment and treatment methods. The cases depict a diverse group of people providing insights into the range of concerns and joys involved in supporting memory and communication in a manner that is culturally responsive and equitable. Key Features: * The only dementia text that incorporates a culturally responsive approach to cases that reflect the increasing diversity of the aging population * Specific examples of the “how tos” of person-centered, evidence-based care * Detailed personal, assessment, and treatment histories for each case, with a table of goals and intervention procedures, as well as illustrations of memory and communication strategies * Each chapter starts with an “At-A-Glance” section to highlight the person and ends with a summary of key points of the treatment and implementation factors * Uses a highly readable writing style with boxes, tables, and figures to support the text

This accessible, highly interactive book presents a transformative approach to communication in leadership to meet workplace challenges at both local and global levels. Informed by neuroscience, psychology, as well as leadership science, it explains how integrating and properly balancing two key focal points of management—the tasks at hand and the concerns of others and self—can facilitate decision-making, partnering with diverse colleagues, and handling of crises and conflicts. Case examples, a self-test, friendly calls for reflection, and practical exercises provide readers with varied opportunities to assess, support, and evoke their readiness to apply these real-world concepts to their own style and preferences. Together, these chapters demonstrate the best outcomes of collaborative communication: greater effectiveness, deeper empathy with improved emotional fulfillment, and lasting positive change. Included in the coverage: · As a manager, can I be human? Using the two-agenda approach for more effective—and humane—management. · Being and becoming a person-centered leader and manager in a crisis environment. · Methods for transforming communication: dialogue. · Open Case: A new setting for problem-solving in teams. · Integrating the two agendas in agile management. · Tasks and people: what neuroscience reveals about managing both more effectively. · Transforming communication in multicultural contexts for better understanding across cultures. As a skill-building resource, Transforming Communication in Leadership and Teamwork offers particular value: · to diverse business professionals, including managers, leaders, and team members seeking to become more effective · business consultants and coaches working with people in executive positions and/or teams · leaders and members of multi-national teams · executives, decision makers and organizational developers · instructors and students of courses on effective communication, social and professional skills, human resources, communication and digital media, leadership, teamwork, and related subjects.