Person Centred Communication

Person-Centred Healthcare Research Person-Centred Healthcare Research provides an innovative and novel approach to exploring a range of research designs and methodological approaches aimed at investigating person-centred healthcare practice within and across healthcare disciplines. With contributions from internationally renowned experts in the field, this engaging resource challenges existing research and development methodologies and their relevance to advancing person-centred knowledge generation, dissemination, translation, implementation and use. It also explores new developments in research methods and practices that open up new avenues for advancing the field of person-centred practice. Person-Centred Healthcare Research: Enables students, practitioners, managers and researchers to gain a solid understanding of the complexity of person-centred thinking in research designs and methods Explores the theories and practices underpinning a topical subject within current healthcare practice Is edited by an internationally recognised team who are at the forefront of person-centred healthcare research For more information on the complete range of Wiley nursing publishing, please visit: www.wileynursing.com To receive automatic updates on Wiley books and journals, join our email list. Sign up today at www.wiley.com/email This new title is also available as an e-book. For more details, please see www.wiley.com/buy/9781119099604

Person-centred communication involves significant and empathic perception and understanding of oneself and others. This book uses the humanistic psychology of Carl Rogers to offer a comprehensive person-centred communication framework, which the authors have tried and tested in therapeutic, education and management practice. Skilfully blending theory with practice, the authors explain the core skills of person-centred communication. There are reflective exercises and conversation transcripts from a variety of settings, along with many examples from therapy and related helping professions. These span diverse life situations and applications, including: One-to-one work with clients Teamwork and groupwork Lifelong learning Reflection Online and other written forms of communication Exploring these real life situations offers invaluable inspiration to therapists, students and trainees as well as practitioners in the helping professions. This book will help you to process your experiences more sensitively, thus improving your own practice, relationships, and teamwork. "This book shows the incredible value of person-centred communication to educators, psychologists and leaders, anyone interested in effective, helpful and growthful human relationships will find this an excellent resource." Stephen Joseph, Professor of Psychology, Health and Social Care, University of Nottingham, UK "No matter what your field or context, Person-centred Communication offers a path to a more meaningful, successful life. As researchers and practitioners with a wealth of experience, Renate and Ladislav share their communication expertise in management, information technology, education, psychology, psychotherapy, and everyday life. They find beautiful and time-tested ways to share how communication can be enhanced to help you live a more satisfying life. The book is easy to read, with rich content and helpful organizers, such as text boxes and hands-on activities to help transfer your learning into all areas of your life." Jeffrey H. D. Cornelius-White, Professor and Graduate Program Coordinator of Counseling, Missouri State University, USA "This book presents a very good understanding of theory and practice of the person -centred approach and I believe it can be helpful for the professional and student interested in person centred communication. The authors' presentation of live case examples, personal experiences, questions asking the reader to reflect and the connections they make with other sources pertaining to subjects outside the Person Centred way, makes for an enjoyable and valuable reading." Antonio Monteiro dos Santos, Clinical, Coaching & Counselling Psychologist, USA and Brazil "The authors bring together modern scientific data, practice and everyday experience to reveal the depth and power of person-centred communication. In a continuing dialogue with the reader they inspire and guide through case scenarios, suggestions for reflections and exercises - to develop one's own unique person-centred way of communication." Veniamin Kolpachnikov, Associated Professor, Higher School of Economics, National Research University, Moscow, Russia "Carl Rogers was the greatest influence on our culture of interpersonal communication in the past century, as the originator of what we now refer to as active listening. One of the most ardent and sincere advocates of explaining Rogers to the current generation is Renate Motschnig. In this book, she and her colleague, Ladislav Nykl, do an excellent job of illustrating the importance of the person-centred approach, with moving stories and systemic applications. This is a great book at the right time for all those interested in avoiding power struggles, communication breakdowns and even those little personal wars that constantly wear us down. This book, in other words, can change your life for the better!" David Ryback, President of EQ Associates International and author of Putting Emotional Intelligence to Work, ConnectAbility and over 60 professional articles "The authors demonstrate how the person-centered approach is universally applicable and confirm its effectiveness in both the therapeutic and non-therapeutic context." Eva Sollarova, Professor of Psychology and Dean, Constantine the Philosopher University, Nitra, Slovakia "I enjoyed the authors' lively discussion in this new book from several perspectives, as it touches on communication in teaching, research, and psychotherapy. As an academic, I particularly value the integrated approach of the book, which combines a clear presentation of scientific theories with the practical experience of both authors. It makes the book a great instrument for teaching but also, particularly, in learning and personal development - and so I would recommend the book to anyone doing one-to-one work with others, or anyone interested in the subject of understanding oneself and others in communication.At the end, a very personal insight of the authors is included; it is a feature that one usually does not see in a book on communication but it a welcome addition that makes the book all the more authentic. Last but not least, the book contains a rich set of bibliographical references for further reading." Tomas Pitner, PhD, Associate Professor, Masaryk University, Brno, Czech Republic

Providers serving older adults face a growing problem. Older adults are becoming increasingly dissatisfied with service quality citing deficits in provider communication and relationship skills. The author argues this dissatisfaction is largely related to three widespread issues: ageism, use of professional jargon, and age-related changes in the older adult. To address these concerns, Dr. Storlie advocates adoption of an evidence-based, person-centered approach to communication. The benefits of person-centered communication are many. They can increase older adult satisfaction with provider services, enhance mutual respect and understanding, improve accuracy of information exchanged, positively impact service outcomes, increase compliance with provider recommendations, and reduce the frustration and stress often experienced by both provider and older adult. Rare to this genre, readers are introduced to several under-explored topics within the field of communication, along with methods for applying concepts from research findings into these topics to enhance the quality of interpersonal communication. Topics include the role of mental imagery in the communication process, the influence of neurocardiology on relationships, and controversial findings from research into quantum physics. The book concludes by highlighting progress made in narrowing the interpersonal communication gap and forecasts how communications-oriented technological advances might improve quality of life for 21st century older adults and the providers who serve them. Utilizing interdisciplinary case studies to illustrate common problematic situations, this book provides detailed exercises that explain how providers can integrate person-centered communication into their practices to improve provider-older adult interactions. Written in a style designed to maximize learning, it helps providers find the information they need, understand what they read, and apply what they’ve learned to improve professional communication. Person-Centered Communication with Older Adults is an essential guide for today’s healthcare professionals and other aging-services providers, and also for the educators who help to prepare the providers of tomorrow. Presents a conceptual framework for understanding respect-based, person-centered communication Teaches specific communication skills to aging services providers and educators to assist in effectively communicating with older adults Includes numerous case studies to help in identifying common problematic situations and describing practical ways to integrate positive communication One of the first books to integrate scientific, evidence-based findings with a personal approach that includes important new information on neurocardiology

How can you enable people to develop themselves? How do you build a relationship of trust with a community? How do you create an environment in which clients respond positively? Facilitators from various professions will find that the second edition of Person-centred Communication continues to enhance their communication, listening, and empathic skills. It demonstrates how to live the values of the person-centred approach developed by Carl Rogers, by showing respect for clients and empowering them to take responsibility for themselves. Building on the feedback from readers of the first edition, this new edition focuses even more strongly on the self, including the self of the facilitator. The importance of self-reflection, thought-processes, values, and actions are creatively addressed. This is an indispensable guide to working with individuals, groups, and communities in a humane and respectful way.

Articulates the first comprehensive person-centred communication model, and its use in therapy and the helping professions.

Losing the ability to communicate can be a frustrating and difficult experience for people with dementia, their families and carers. As the disease progresses, the person with dementia may find it increasingly difficult to express themselves clearly, and to understand what others say. Written with both family and professional carers in mind, this book clearly explains what happens to communication as dementia progresses, how this may affect an individual's memory, language and senses, and how carers might need to adapt their approach as a result. Advocating a person-centred approach to dementia care, the author describes methods of verbal and non-verbal communication, techniques for communicating with people who can not speak or move easily, and strategies for communicating more effectively in specific day-to-day situations, including at mealtimes, whilst helping the person with dementia to bathe or dress, and whilst out and about. Exercises at the end of each chapter encourage the carer to reflect on their learning and apply it to their own circumstances, and guidelines for creating a life story with the person with dementia as a means of promoting good communication are also included. This concise, practical book is essential reading for family caregivers, professional care staff, and all those who work with, or who are training to work with, people with dementia.

This book presents a comprehensive analysis of the use of patient-/person-centred communication in providing healthcare for ageing populations through an ethnographic approach to physician in-home medical consultations in Tokyo, Japan, alongside interviews with physicians. It focuses on illustrating how linguistic dimensions of person-centred communication work by citing examples of case studies, as well as the sociocultural differences between the US, the UK, Japan and other societies in which person-centred communication models are employed. The author uses her own framework, which takes into account face and politeness theory, and makes recommendations for future training.