Personal Success And The Bottom Line

Creativity is a highly valued skill set that drives a significant portion of the global economy. It does not depend on a random stroke of genius, but instead on inspired hard work that creatives dive into, fueled by a sense of purpose and meaning with the potential for well-being and happiness--and a job that pays. This book lays out a three-part Creative Success Now Methodology consisting of the mindset, authenticity set, and skill sets that can empower you to pursue the creative life--both for your personal journey toward success and because the world needs your ideas. Ultimately, this book will help you to solve the many problems you encounter as a creative person so that you can live as a successful creative in the twenty-first century.

'Bottom-Line Call Center Management breaks new ground by addressing key skills and techniques in assessing and implementing effective management practices to maximize the human and capital resources at the call center manager's disposal. Drawing on the author's unique data sets and years of research experience in the industry, 'Bottom-Line Call Center Management' helps call center managers evaluate their current status, implement cost-effective changes, and measure results of their changes to ensure a culture of accountability within the call center at all levels increasing the bottom line. The processes include an evaluation of current customer service representatives, defining, delimiting and assessing the labor shed of the center, and exploring the customer service representative's unique skills and leveraging those skills into a unique and dynamic work environment. Likewise, the process also determines the learning skills and competencies necessary to meet and exceed the basic requirements for all call centers. Furthermore, each step has a pre, in-process, and post evaluation to ensure projects are progressing according to plan. Lastly, all evaluations are measured against the bottom line through a return on investment (ROI) model. The framework for this book uses the culture of call centers, defined and lived through the customer service representatives, as the lens to view all processes, measurements, accountability and return on investment. This framework is critical since there has been much emphasis on technology-as-a-solution which treats the employees as a hindrance instead of the enablers of positive change. Likewise, customer service representatives eventually act as strong determinants of success with the call center and thus the bottom line.

Offers a broad view of leadership and shareholder value based on multiple business disciplines In Why the Bottom Line Isn't! authors Dave Ulrich and Norm Smallwood argue that sustainable shareholder value comes increasingly from assets not accounted for on an organization's balance sheet. These assets include a company's reputation, its ability to attract talent, and its ability to react quickly to new opportunities in the marketplace. Why the Bottom Line Isn't! harnesses research from a number of disciplines including human resources, finance, and leadership to establish a hierarchy of such intangibles. The authors extrapolate from these intangibles to establish leadership tools that will help create sustainable shareholder value. The book offers a broad, expansive perspective on leadership while eschewing convoluted theory for concrete practice. Dave Ulrich, Ph.D., ([email protected]) has been listed by BusinessWeek as the top "guru" in management education. He has co-authored 10 books and over 100 articles, serves on the Board of Directors of Herman Miller, and has consulted with over half of the Fortune 200 companies. He is currently on professional leave as Professor at the University of Michigan to serve as Mission President for the Church of Jesus Christ of Latter-day Saints in Montreal. Norm Smallwood ([email protected]) is co-founder of Results-Based Leadership (www.rbl.net), which provides education and consulting services based on this book as well as the ideas in Results-Based Leadership: How Leaders Build the Business and Improve the Bottom Line, which he co-authored with Ulrich. He has led leadership development, business strategy, organization capability, change management, and HR projects for a wide variety of clients spanning multiple industries.

"Ford Motor Company would not have survived the competition had it not been for an emphasis on results. We must view education the same way," the U.S. Secretary of Education declared in 2003. But is he right? In this provocative new book, Larry Cuban takes aim at the alluring cliché that schools should be more businesslike, and shows that in its long history in business-minded America, no one has shown that a business model can be successfully applied to education. In this straight-talking book, one of the most distinguished scholars in education charts the Gilded Age beginnings of the influential view that American schools should be organized to meet the needs of American businesses, and run according to principles of cost-efficiency, bottom-line thinking, and customer satisfaction. Not only are schools by their nature not businesslike, Cuban argues, but the attempt to run them along business lines leads to dangerous over-standardization--of tests, and of goals for our children. Why should we think that there is such a thing as one best school? Is "college for all" achievable--or even desirable? Even if it were possible, do we really want schools to operate as bootcamps for a workforce? Cuban suggests that the best business-inspired improvement for American education would be more consistent and sustained on-the-job worker training, tailored for the job to be done, and business leaders' encouragement--and adoption--of an ethic of civic engagement and public service.

Would you like to achieve personal success in all that you do to be healthy, wealthy and happy? Would you like your life to be filled with achievement, balance and harmony? In this revised edition of the best-selling Personal Success Handbook, Tony Iozzi shows you how to achieve the success you deserve to design your own future. Personal Success Handbook Unabridged shows, in a step-by-step way, how you can enrich your life and enjoy the process. In a highly successful career spanning some 30 years, Tony Iozzi has been a successful business person, international business consultant, sales manager, trainer, international speaker, motivator and author. His wide travels and breadth of experience in a number of industries bring to Personal Success Handbook Unabridged a down-to-earth style and a wisdom that can be applied by nearly everyone. More than imparting knowledge and success skills, Personal Success Handbook Unabridged is a blueprint for achieving and living a successful life. Personal success is a say of life. This acclaimed book will lead you through the major strategies of highly successful people...people who have achieved holistic success. It shares their thoughts, philosophies and practices, and then shows you how you can do it too. Personal Success Handbook Unabridged will show you how to: develop your success in human relations win co-operation from others overcome attitude barriers increase your motivation deal with your moments of truth develop your instinct to win-win manage your time effectively manage your money and make it grow tap into your spiritual dimension design you Life Blueprint for success. Personal Success Handbook Unabridged will help you achieve your success goals because, given skill, time and effort, you can succeed anywhere. Opening the right door is easy when you have the key, and the key to your better future is in your hands right now. Why not make it yours? A must for leaders, managers, supervisors and anyone in charge, and those wanting to get there.

The best-performing companies have leaders who actively apply moral values to achieve enduring personal and organizational success. Lennick and Kiel extensively identify the moral components at the heart of the recent financial crisis, and illuminate the monetary and human costs of failed moral leadership in global finance, business and government. The authors begin by systematically defining the principles of moral intelligence and the behavioral competencies associated with them. Next, they demonstrate why sustainable optimal performance–on both an individual and organizational level–requires the development and application of superior moral and emotional competencies. Using many new examples and real case studies and new interviews with key business leaders, they identify connections between moral intelligence and higher levels of trust, engagement, retention, and innovation. Readers will find specific guidance on moral leadership in both large organizations and entrepreneurial ventures, as well as a new, practical, step-by-step plan for measuring and strengthening every component of moral intelligence–from integrity and responsibility to compassion and forgiveness. The authors also provide practical ways for readers to develop their own moral and emotional competencies.