Practical Empathy

Conventional product development focuses on the solution. Empathy is a mindset that focuses on people, helping you to understand their thinking patterns and perspectives. Practical Empathy will show you how to gather and compare these patterns to make better decisions, improve your strategy, and collaborate successfully.

Deploy Empathy will help you learn the skill of interviewing your customers-learning to truly listen to them-so that you can pull out their hidden needs, desires, and processes.Empathy is a skill that anyone can learn. Armed with the tactics you'll learn in this book and the toolbox of scripts and phrases, you'll be able to sell more of your existing product, build the right features that will delight your customers, and stop churn in its tracks.By the end of this book, you'll be able to interview customers and potential customers with confidence."A smart look at one of business's most overlooked but critical topics." - Morgan Housel, Partner at Collaborative Fund and Author of the International Best-Seller The Psychology of Money"Deploy Empathy is a rare treat: a deep dive, by an expert practitioner, into customer interviews. In addition to strategic exhortations to keep the interview focused on the customer, the tactical advice about phrasing to draw out their opinions and emotions without biasing them is top notch. I'd heartily recommend it to anyone who builds or sells.Deploy Empathy is, far and away, the best book I've ever read on user interviews, filled with tactical insights that were new even having done hundreds of them." - Patrick McKenzie (aka patio11), Founder, Kalzumeus Software

The 28th Governor General's most personal and timely book to date: a passionate and practical guide for turning empathy into action. As the world stumbles through the most severe pandemic of the last century, threatened by teetering economies, torn by political division, separated by unequal access to resources, and wrestling with issues as diverse as racism, gender, cybercrime, and climate change, the nations that best adapt and prosper are those in which empathy is fully alive and widely active. Written for a post-pandemic world, Empathy is a book about learning to be empathetic and then turning that empathy into action. Based on the personal experiences of author David Johnston, the book explores how awakening to the transformative power of listening and caring permanently changes individuals, families, communities, and nations. A how-to manual for a world craving kindness, Empathy offers proof of the inherent goodness of people, and shows how exercising the instinct for kindness creates societies that are both smart and caring. Through poignant stories and crisp observations, David contends that “Everyone has power over some things that other people don’t. When they learn ways to turn that power into action, they change the future dramatically.” With clear and practical focus, Empathy looks at a host of issues that demand our attention, from education and immigration, to healthcare, the law, policing, business ethics, and criminal justice. In each of these areas, Johnston highlights the deeper understandings that have arisen during the COVID-19 crisis, with sharp emphasis on the positive and negative lessons now in crisp focus. Convinced that empathy is the fastest route to peace and progress in all their forms, David ends each short chapter with a set of practical steps the reader can take to make the world better, one deliberate action at a time.

What is the difference between having empathy and being an empath? “Having empathy means our heart goes out to another person in joy or pain,” says Dr. Judith Orloff “But for empaths it goes much farther We actually feel others’ emotions, energy, and physical symptoms in our own bodies, without the usual defenses that most people have.” With The Empath’s Survival Guide, Dr. Orloff offers an invaluable resource to help sensitive people develop healthy coping mechanisms in our high-stimulus world—while fully embracing the empath’s gifts of intuition, creativity, and spiritual connection. In this practical and empowering book for empaths and their loved ones, Dr. Orloff begins with self-assessment exercises to help you understand your empathic nature, then offers potent strategies for protecting yourself from overwhelm and replenishing your vital energy For any sensitive person who’s been told to “grow a thick skin,” here is your lifelong guide for staying fully open while building resilience, exploring your gifts of deep perception, raising empathic children, and feeling welcomed and valued by a world that desperately needs what you have to offer.

Renowned political scientist Terri Givens calls for ‘radical empathy’ in bridging racial divides to understand the origins of our biases, including internalized oppression. Deftly weaving together her own experiences with the political, she offers practical steps to call out racism and bring about radical social change.

This book explores a new approach to cultural literacy. Taking a pedagogical perspective, it looks at the skills, knowledge, and abilities involved in understanding and interpreting cultural differences, and proposes new ways of approaching such differences as sources of richness in intercultural and interdisciplinary collaborations. Cultural Literacy and Empathy in Education Practice balances theory with practice, providing practical examples for educators who wish to incorporate cultural literacy into their teaching. The book includes case studies, interviews with teachers and students, and examples of exercises and assessments, all backed by years of robust scholarly research.

New York Post Best Book of 2016 We often think of our capacity to experience the suffering of others as the ultimate source of goodness. Many of our wisest policy-makers, activists, scientists, and philosophers agree that the only problem with empathy is that we don’t have enough of it. Nothing could be farther from the truth, argues Yale researcher Paul Bloom. In AGAINST EMPATHY, Bloom reveals empathy to be one of the leading motivators of inequality and immorality in society. Far from helping us to improve the lives of others, empathy is a capricious and irrational emotion that appeals to our narrow prejudices. It muddles our judgment and, ironically, often leads to cruelty. We are at our best when we are smart enough not to rely on it, but to draw instead upon a more distanced compassion. Basing his argument on groundbreaking scientific findings, Bloom makes the case that some of the worst decisions made by individuals and nations—who to give money to, when to go to war, how to respond to climate change, and who to imprison—are too often motivated by honest, yet misplaced, emotions. With precision and wit, he demonstrates how empathy distorts our judgment in every aspect of our lives, from philanthropy and charity to the justice system; from medical care and education to parenting and marriage. Without empathy, Bloom insists, our decisions would be clearer, fairer, and—yes—ultimately more moral. Brilliantly argued, urgent and humane, AGAINST EMPATHY shows us that, when it comes to both major policy decisions and the choices we make in our everyday lives, limiting our impulse toward empathy is often the most compassionate choice we can make.

The Value of Empathy explores various approaches to understanding empathy and investigates its moral and practical role. The central role of empathy in understanding others, and the need for it in our social and inter-personal encounters, is widely acknowledged by philosophers, social scientists and psychologists alike. Discussions of empathy abound, not only in more specialised academic publications, but also in traditional and social media. Yet neither a clear understanding, nor a uniform definition of this relatively new term is available. Indeed, one difficulty in discussing empathy, in philosophy and beyond, is the profusion of definitions; the difficulty is compounded by a lack of clarity in the distinction between empathy and cognate concepts such as sympathy and compassion. This book has two aims: Chapters 1–5 seek to address the dual concerns of the lack of clarity and profusion of interpretations by suggesting new ways of approaching the topic. The second aim of the book is to connect the more abstract discussions of empathy with its normative functions. Chapters 6–8 engage with the theoretical concerns relevant to the ethics of empathy and raise interesting points about its significance in ethical thought and action. The final four chapters focus on the practical normative significance of empathy by examining the connections between empathy, vulnerability and care in circumstances of ill health. The chapters in this book were originally published in the International Journal of Philosophical Studies.