Process Redesign

The businesses that survive and prosper in the 1990s and beyond will be those that can change and adapt both quickly and efficiently. Techniques for Business Process Redesign is the first book written for business and information systems managers that identifies the many varieties of reengineering concepts, explains their similarities and differences, and shows how to successfully undertake a redesign project. You'll get a clear picture of the options available to you: software reengineering, business engineering, information engineering, systems analysis, and work flow analysis. With the in-depth information and practical advice offered in this book, you'll be able to select, design, and implement a customized reengineering project that's right for your business. Discusses technologies that can help in the redesign process, such as imaging, multi-media, and the Internet Details what you need to know to get started—including modeling techniques, data flow diagrams, and entity relationship diagrams Addresses the issues and concerns that will be raised by staff and management Outlines possible pitfalls and gives suggestions on how to avoid or overcome them Covers what to do after a reengineering project—how to monitor, evaluate, and continually improve your business process redesign effort

Clinical Process Redesign is a methodology developed at the University of Massachusetts Medical Center that successfully incorporates reengineering and continuous quality improvement principles into patient care with measurable patient outcomes. Clinical Process Redesign: A Facilitator's Guide includes a detailed, practical redesign model and a comprehensive clinical case study as well as forms and aids for successful on-the-job implementation.

Comprehensive in scope, this book integrates three major approaches to process redesign--benchmarking, continuous improvement, and reengineering--showing how to combine the three for maximum effectiveness. Numerous examples from different industries demonstrate concepts and techniques in action and illustrate common mistakes. Illustrated.

"The main objective of this book is to describe and explain the Office Process Redesign Language (OPRL) and recommend its use for 'hands on' business leaders, office process redesign professionals and management consultants who wish to ensure that IT investments in office systems deliver benefits. The second objective of the book is to support the academic community in their courses and research"--P.v.

Process Redesign for Health Care Using Lean Thinking is a response to a simple, but hard to answer, question and is the result of the experiences of a working doctor who was also the chief safety and quality officer of an Australian teaching hospital. At this hospital, he observed that the Emergency Department was staff by talented, well-trained, and respected doctors and nurses. The facilities were modern, and the work load unexceptional, but the department was close to melt down. Bad things were happening to patients, everyone was blaming each other, lots of things had been tried but nothing was getting better and no one could explain why. The problem was not a lack of technical knowledge or expertise, the problem was that no one stood back and said, "what’s the best way to move 200 or 300 patients a day through the complicated and varying, sequence of steps needed to sort out the many different problems that bring patients to our department?" These challenges are faced by hospitals and health services all over the world. There are difficulties with patient flow, congestion, queues, inefficient utilization of resources, problems engaging clinical staff in improvement programs, adverse incidents, and budget constraints. Lean thinking and value stream analysis gives hospitals and health services struggling with these issues the insights they need to help themselves. This book provides a method that systematically turns those insights into working programs of service and system redesign. The book is divided into two sections. The first section gives the background to the approach, and systematically works through the Process Redesign methodology, step-by-step. The second section is a series of case studies that show the methodology in action, what worked and what didn’t work. The goal of any process redesign is simple: the right care, for the right person, at the right time, in the right place, and right the first time. This book helps the people who work in hospitals and health services realize these goals by working together.

Describes approaches to operational redesign and clinical process redesign and provides examples and case studies from the field, designed to assist health care professional in redesign. Part I examines operational redesign, with discussion of the case for change, and structure and team processes fo

"This book presents a wide range of issues and challenges related to business process reengineering technologies and systems through the use of case studies"--Provided by publisher.