Putting Total Quality Management To Work

This concise introduction explains in simple terms exactly what quality management means in practice and shows how the basic principles can be implemented in large and small organizations. The authors provide an overview and history of the major approaches, from Deming to Ishikawa to Feigenbaum, and explain how their approaches differ. This concise introduction explains in simple terms exactly what quality management means in practice and shows how the basic principles can be implemented in large and small organizations. The authors provide an overview and history of the major approaches, from Deming to Ishikawa to Feigenbaum, and explain how their approaches differ.

"This highly practical book is designed to initiate the reader into the ways of Total Quality Management. Beginning with an overview of the writers who pioneered the Quality Approach, Gordon Gatiss proceeds to justify its importance and ever-increasing relevance in today's marketplace. In a straightforward style, he highlights the benefits which such an approach can bring - both to organizations and individuals." "Having outlined the nature of a Quality Approach, Gatiss introduces the reader to the tools and techniques which will make it work. His use of step-by-step examples, combined with well-chosen graphs and illustrations, ensures that even the more complex techniques can be grasped and put to use without delay. The book concludes with five brief case studies, all of which serve to demonstrate the positive effects of embracing a Total Quality Approach to management." "This book provides an ideal opportunity for all managers - whether experienced or not - to take the first step on a valuable, profitable journey."--BOOK JACKET.Title Summary field provided by Blackwell North America, Inc. All Rights Reserved

This book addresses three factors that are important foundations of TQM: tools and techniques that people are trained to use to indentify and solve quality problems, customers as the focus of TQM, and the TQM culture based on certain values and leadership vision.

This revised textbook for courses on urban politics challenges the notion that the field is dominated by political economy, showing that despite the undeniable importance of economic issues, citizens do play a significant part in urban politics.

The Hunt For Quality Has Become The One And Only One Strategic Force Leading To Organisational Success And Growth In Both National And International Markets In The New Age Of Globalisation. The Organisations, Which Will Succeed, Are Those That Can Uphold A Dedication To Total Quality In Each And Every Organisational Function. In This Perspective, Managing People Effectively And Decorously Has Become More Indispensable Than Before. People Are The Major Basis Of Any Organised Endeavour. No Matter How Sophisticated The Quality Strategy Of The Organisation Is, It Won T Pass With Flying Colours Unless People Are Earnestly Involved And Committed To It. People Are Inexorably The Key To Achieve Quality. The Purpose Of The Present Book Is To Assist The Academics, Researchers, And In Particular Practitioners To Comprehend And Manage People In Their Endeavour To Achieve Quality.The Book Is Based Upon The Research Work Of The Authors On Human Dimension Of Total Quality Management Conducted At Rashtriya Ispat Nigam Limited/Vishakhapatnam Steel Plant, Which Is A Quintessence Of Successful Implementation Of Tqm Programme In The Indian Organisations. It Is A Minutiae Of The Strategic Concepts, Tools And Techniques Of Tqm, And Contemplates The Core Issue Of Tqm And Human Resource Interface. The Thrust Of The Book Is To Look At How Tqm Is Practised In Indian Organisations With An Accentuated Emphasis On The Role Of Hr Professionals And Various Human Factors, Diverse Challenges Brazen Out By Hr Professionals In The Course Of Tqm Implementation Etc. The Presentation Made In This Book, On Its Face, May Appear To Be Limited As It Is Based Upon The Findings Of A Study Carried Out In A Single Organisation. Nevertheless, It Is A Premeditated Attempt To Make A Detailed Inquiry Into The Issue.