Resolving Complaints For Professionals In Health Care
Download Resolving Complaints For Professionals In Health Care full books in PDF, epub, and Kindle. Read online free Resolving Complaints For Professionals In Health Care ebook anywhere anytime directly on your device. Fast Download speed and no annoying ads. We cannot guarantee that every ebooks is available!
Resolving Complaints for Professionals in Health Care
Author | : Wendy Leebov,Wendy Leebov Ed D |
Publsiher | : Createspace Independent Publishing Platform |
Total Pages | : 0 |
Release | : 2012-10-22 |
Genre | : Medical personnel and patient |
ISBN | : 1480072532 |
Download Resolving Complaints for Professionals in Health Care Book in PDF, Epub and Kindle
Service recovery and hospital complaint-handling are not a favorite subject among healthcare employees. Yet, if we learn to reframe complaints, we can embrace them as a second chance to make things right for the people we serve. And the fact is, every employee is the first point of contact for one complaint or another. Ideally, every person in your organization should be adept at handling complaints, so they can nip complaints in the bud. This booklet is a straightforward guide to handling complaints effectively. Designed for the frontline employee, it explores the basics of identifying the problem, listening, exploring options, following through and getting the right people involved. This is a great tool for managers and educators to use with staff to develop positive attitudes and concrete skills for turning dissatisfaction into satisfaction through effective communication.
Resolving Patient Complaints
Author | : Liz Osborne |
Publsiher | : Jones & Bartlett Learning |
Total Pages | : 252 |
Release | : 2004 |
Genre | : Health facilities |
ISBN | : 0763726222 |
Download Resolving Patient Complaints Book in PDF, Epub and Kindle
Using a clear, straightforward approach, this book provides a patient-oriented approach to complaint handling that can be used by all staff in an office, clinic, or system. Readers will learn how to develop a system for documenting patient complaints and comments, As well as strategies for monitoring and analyzing the information documented by patient claims. Other tools include a mechanism for changing behaviors of health care providers and improving delivery systems, strategies for dealing with difficult and abusive patients, and sample scripted transcripts for dealing with the most common types of complaints heard by health care practitioners. With a solid service recovery system in place, health care organizations and practices can meet accreditation agency standards for grievance processes, and, As a result, greatly reduce risk management claims. Resolving Patient Complaints: A Step-by-Step Guide to Effective Service Recovery provides managers, physicians, and employees with the skills and tools necessary to implement a service recovery process to respond to and review patient complaints and concerns about quality of care. Author Liz Osborne draws on her 15 years of experience as manager of a patient relations department in a large HMO to give expert advice on addressing patient dissatisfaction appropriately and effectively.
Creative Problem Solving for Health Care Professionals
Author | : Cecelia K. Golightly |
Publsiher | : Jones & Bartlett Learning |
Total Pages | : 268 |
Release | : 1981 |
Genre | : Health services administration |
ISBN | : 0894433717 |
Download Creative Problem Solving for Health Care Professionals Book in PDF, Epub and Kindle
A&P
Feeding Back Learning from Complaints Handling in Health and Social Care
Author | : Great Britain. National Audit Office |
Publsiher | : The Stationery Office |
Total Pages | : 56 |
Release | : 2008 |
Genre | : Medical |
ISBN | : 0102954291 |
Download Feeding Back Learning from Complaints Handling in Health and Social Care Book in PDF, Epub and Kindle
There are currently two separate statutory processes for handling complaints about health and social care services. NHS organisations are accountable to the Department of Health and social care services are accountable through their local authority, whilst adult social care rests with the Department. There are differences in the numbers of stages and timescales involved, and in the arrangements for advocacy support and independent investigation. The Health Service Ombudsman is responsible for the ultimate review and decision on NHS complaints and the Local Government Ombudsman for social care complaints. The NAO is this report (HCP 853, session 2007-08), has undertaken an evaluation of existing performance, capability, capacity and costs of complaints handling in both health and adult social care. The NAO has set out a number of findings and recommendations, including: that where people are dissatisfied, there is a low number who make formal complaints; that navigating the complaints systems is not straightforward, partcularly for health service users; only a small proportion of NHS complainants are aware, or receive national advocacy support; that the culture and attitudes of the organisations are often a barrier to responsive complaint handling; neither the health or social care organisations know the cost of complaints handling; that pursuing a complaint requires considerable time, determination and resilience.
Conciliation in Healthcare
Author | : Anne Ward Platt,Liam Donaldson |
Publsiher | : CRC Press |
Total Pages | : 144 |
Release | : 2018-04-19 |
Genre | : Medical |
ISBN | : 9781315347325 |
Download Conciliation in Healthcare Book in PDF, Epub and Kindle
Conciliation is the term used in the National Health Service to describe a particular form of dispute resolution that is used in relation to the complaints process. Conciliation has uses beyond the resolution of complaints. It can be of value in any situation where the clinical relationship has broken down. Equally, it may be used in an attempt to restore relationships as part of conflict management, either within the NHS or in other organisations where conflict or disagreement exists. This concise, practical guide clearly sets out the role of conciliation, and dispels the many misconceptions surrounding procedures and expectations. Conciliation in Healthcare provides invaluable resources for all healthcare staff involved in complaints, either from an operational, strategic or academic perspective. This includes conciliators themselves and those involved in their training, and staff with specific responsibilities for implementing complaints procedures, both in the public and private sectors. It's also highly recommended for those who provide advocacy and support for complainants, as well as those against whom complaints have been made.
Unregistered Health Practitioners
![Unregistered Health Practitioners](https://youbookinc.com/wp-content/uploads/2024/06/cover.jpg)
Author | : Joint Committee Onhealth Care Complaints Commission |
Publsiher | : Unknown |
Total Pages | : 45 |
Release | : 1998 |
Genre | : Alternative medicine |
ISBN | : 0731391225 |
Download Unregistered Health Practitioners Book in PDF, Epub and Kindle
Resolving Catastrophic Health Problems in the Medicare Program
Author | : United States. Congress. Senate. Committee on Governmental Affairs. Subcommittee on Government Efficiency, Federalism, and the District of Columbia |
Publsiher | : Unknown |
Total Pages | : 384 |
Release | : 1988 |
Genre | : Aged |
ISBN | : PSU:000013678555 |
Download Resolving Catastrophic Health Problems in the Medicare Program Book in PDF, Epub and Kindle
Managed Care Pharmacy Practice
Author | : Robert Navarro |
Publsiher | : Jones & Bartlett Learning |
Total Pages | : 686 |
Release | : 1999 |
Genre | : Insurance, Pharmaceutical services |
ISBN | : 0834212056 |
Download Managed Care Pharmacy Practice Book in PDF, Epub and Kindle
Written from a practical perspective, Managed Care Pharmacy Practice takes the reader through the issues critical to development and operation of a managed care pharmacy program. The reader will gain new insights into how managed care has altered the delivery of pharmacy services, as well as into the evolving role of pharmacists.Managed Care Pharmacy Practice explains the fundamentals of developing and operating a successful managed care pharmacy benefit, and also supplies insightful guidance on professional careers in the field. This text takes a sequential approach to history, background, program components, program development, operations, and performance measurement, with 25 chapters arranged in three main sections.