Restorative Just Culture In Practice

A restorative just culture has become a core aspiration for many organizations in healthcare and elsewhere. Whereas ‘just culture’ is the topic of some residual conceptual debate (e.g. retributive policies organized around rules,violations and consequences are ‘sold’ as just culture), the evidence base on, and business case for, restorative practice has been growing and is generating increasing, global interest. In the wake of an incident, restorative practices ask who are impacted, what their needs are and whose obligation it is to meet those needs. Restorative practices aim to involve participants from the entire community in the resolution and repair of harms. This book offers organization leaders and stakeholders a practical guide to the experiences of implementing and evaluating restorative practices and creating a sustainable just, restorative culture. It contains the perspectives from leaders, theoreticians regulators, employees and patient representatives. To the best of our knowledge, there is no book on the market today that can function as a guide for the implementation and evaluation of a just and learning culture and restorative practices. This book is intended to fill this gap. This book will provide, among other topics, an overview of restorative just culture principles and practices; a balanced treatment of the various implementations and evaluations of just culture and restorative processes; a guide for leaders about what to stop, start, increase and decrease in their own organizations; and an attentive to philosophical and historical traditions and assumptions that underlie just culture and restorative approaches. The interest in ‘just culture’, not just in healthcare but also in other fields of safety-critical practice, has been steadily growing over the past decade. It is a trending area. In this, it has become clear that 20-year-old retributive models not only hinder the acceleration of performance and organizational improvement but have also in some cases become a blunt HR instrument, an expression of power over justice and a way to stifle honesty, reporting and learning. What is new in this, then, is the restorative angle on just culture, as it has been developed over the last few years and now is practised and applied to HR, suicide prevention, healthcareimprovement, regulatory innovations and other areas.

The second edition of a bestseller, Safety Differently: Human Factors for a New Era is a complete update of Ten Questions About Human Error: A New View of Human Factors and System Safety. Today, the unrelenting pace of technology change and growth of complexity calls for a different kind of safety thinking. Automation and new technologies have resu

A just culture is a culture of trust, learning and accountability. It is particularly important when an incident has occurred; when something has gone wrong. How do you respond to the people involved? What do you do to minimize the negative impact, and maximize learning? This third edition of Sidney Dekker’s extremely successful Just Culture offers new material on restorative justice and ideas about why your people may be breaking rules. Supported by extensive case material, you will learn about safety reporting and honest disclosure, about retributive just culture and about the criminalization of human error. Some suspect a just culture means letting people off the hook. Yet they believe they need to remain able to hold people accountable for undesirable performance. In this new edition, Dekker asks you to look at 'accountability' in different ways. One is by asking which rule was broken, who did it, whether that behavior crossed some line, and what the appropriate consequences should be. In this retributive sense, an 'account' is something you get people to pay, or settle. But who will draw that line? And is the process fair? Another way to approach accountability after an incident is to ask who was hurt. To ask what their needs are. And to explore whose obligation it is to meet those needs. People involved in causing the incident may well want to participate in meeting those needs. In this restorative sense, an 'account' is something you get people to tell, and others to listen to. Learn to look at accountability in different ways and your impact on restoring trust, learning and a sense of humanity in your organization could be enormous.

While many organizations see the value of creating a just culture they struggle when it comes to developing it. In this Second Edition, Dekker expands his views, additionally tackling the key issue of how justice is created inside organizations. Dekker also introduces new material on ethics and on caring for the' second victim' (the professional at the centre of the incident). Consequently, we have a natural evolution of the author's ideas.

In Independent Thinking on Restorative Practice: Building relationships, improving behaviour and creating stronger communities, Mark Finnis shares a practical and inspiring introduction to the use of restorative practice in educational settings. For those educators who are uncomfortable with the punitive world of zero tolerance, isolation booths and school exclusions, Mark Finnis - one of the UK's leading restorative practice experts - is here to show you that there is another way. Drawing on his many years' experience working with schools, social services and local governments across the country, Mark shares all you need to know about what restorative practice is, how it works, where to start and the many benefits of embedding a relational approach into any educational organisation that genuinely has people at its heart. Covering coaching circles and the power of doing things with (and not to) children and young people, to moving your values off lanyards and posters and into the lived experience of every member of the school community, this book sets out how restorative practice - when done well - can transform every aspect of school life. The book shares advice on how to put behaviour right when it goes wrong in a more positive, less punitive way, and, more importantly, on how to get it right and keep it right in the first place. Furthermore, it advocates an approach that is collaborative, empowering and positive - and ultimately geared to improve motivation, engagement and independent learning in even the hardest-to-reach young people. Suitable for school leaders, educators and anyone working with young people.

In this book, Marisol Rerucha draws on Indigenous traditions, research-based frameworks, and the support of fellow educators and scholars in order to offer teachers and administrators vital tools for facing crises with compassion. In addition to Rerucha's revolutionary vision of education that is holistic, human centered, and brought to life through actionable and accessible techniques, Beyond the Surface of Restorative Practices features contributions from Pedro Terrazas, on restorative practices in the classroom; Dr. Enjolie Lourdes Lafaurie, on active listening for educators; and Dr. Carolyn Gery on understanding how trauma impacts relationships. Both empowering and urgently necessary, Beyond the Surface of Restorative Practices can help you to build an organization-wide culture of healing and well-being from the ground up. Endorsements "In this current era of racial reckoning in America, this work should be required reading for all who teach or plan to enter the teaching profession."-Nehemiah D. Frank, founder and editor in chief of the Black Wall Street Times "Rerucha and her colleagues provide guidance for implementing this work with integrity and in alignment with the Indigenous traditions on which restorative practices are based. Their advice is simultaneously holistic and pragmatic."-John Krownapple, educator, consultant, and coauthor of Belonging through a Culture of Dignity: The Keys to Successful Equity Implementation "Marisol Rerucha masterfully weaves her personal journey with concrete strategies for implementing restorative practices in the classroom, school, or organization of any type... Rerucha challenges us to join her circle and then teaches us how to use authentic and sustainable practices that build durable change in our own communities."-Gini Pupo-Walker, state director for the Education Trust in Tennessee and school board member, Metro Nashville Public Schools

Covering both theory and practice, this book will teach educators everything they need to know about developing restorative practices in their education settings, in a way that is also trauma-informed. The first part of the book addresses the theory and philosophy of restorative approaches, and of trauma-informed and trauma-sensitive schools. The second part outlines the five restorative skills (mindfulness, honest expression, empathy, the art of asking questions and the art of requests), what they look like in practice (including using circles, respect agreements and restorative dialogue), and how to implement them. Every strategy is clearly explained and adapted to be appropriate for children and adults who have experienced trauma. Everything the book discusses has been especially designed to be adapted for different school settings and their particular challenges.

Restorative practice is emerging in healthcare settings and systems as a highly effective means of improving relationships and enabling positive change. It consists of a set of theories, principles, skills and processes that shape our thinking around the way we interact with others. When restorative practice is adopted consistently within and between teams, it becomes 'the way we do things round here', a set of restorative practice 'habits' that we all recognise, use and refer to. Restorative Practice at Workidentifies a set of six complementary habits which will help to change and improve everyday communications, conversations and accountability in healthcare. These habits demonstrate how restorative practice can help toimprove day-to-day communications, in the form of behaviour, language and conversations, ease some of the daily challenges faced in healthcare and foster more effective working relationships, potentially leading to improvements in patient care and patient safety.They are: Navigating the Mountain: Looking beyond challenging behaviour Recognising Needs: Noticing, and responding to, needs and unmet needs Engaging Brains and Behaviours: Informing our responses to outward behaviours Remembering the Relational Window: Solving problems together Running Circle Meetings: An alternative meeting process Drawing on Restorative Enquiry: Processing incidents and problems Lesley firmly believes that restorative practice habits can ease the current pressures on the health service by enabling better relationships, improved communication and a focus on positive mental health. It can also be part of key solutions: staff engagement and retention, team cohesion, patient safety and care, culture change and improvement. The book offers practical and engaging takeaways to helpyou get started with restorative practice and includes reflective learning opportunities and transferrable lessons supported by evidence from case studies and contributions from experienced healthcare professionals. The aim of Restorative Practice at Workis to make a notable, positive difference to your daily workplace experience, whether you are a public-facing receptionist, member of a clinical team, administrator, manager, senior leader, cleaner or consultant, or, indeed if you have any other role in healthcare.This book will challenge and support your knowledge, understanding and thinking around restorative practice as a workplace philosophy in healthcare. Suitable for NHS leaders, managers, clinicians and staff and those in other healthcare settings such as researchers, academics, HR professionals and educators.