Scaling Conversations

Find out what your customers and employees are really thinking with this indispensable resource Scaling Conversations: How Leaders Access the Full Potential of People delivers invaluable strategies for how leaders can make their communications more inclusive and access the voices of those employees who rarely feel empowered to speak up. As constituent numbers scale, leaders have traditionally struggled to make communications a conversation with the entire organization, settling instead for small focus groups, talking at people in town halls, and delivering surveys after the fact. The result is exclusive, narrow decision-making that disengages and under-utilizes talent and human capital. And now, as the remote environment grows, the challenge and imperative for engaging conversations on a wider scale is even greater. Scaling Conversations provides the solution. Having led a remote team for over a decade and having worked with thousands of leaders across North America, Dave MacLeod teaches you how to: Scale your business by listening to the voices that really matter Access and maximize the human capital in your organization Make decisions that create unity and move the group forward Decrease employee turnover caused by poor communication Within these pages, you'll learn how to better facilitate conversations with a wider and more representative array of clients and employees, and not just the loudest ones in the town hall meeting or Slack channel. Perfect for any leader who's responsible for understanding what employees are really feeling and thinking, Scaling Conversations also belongs on the bookshelves of anyone who wants to learn how to discover what the “silent majority,” who are often drowned out by the loudest people in the room, actually believes.

Why do some businesses “fail to scale”? Smooth Scaling offers a clear diagnosis, along with twenty practical Rituals to boost your organization’s performance and achieve frictionless growth. Where other books on scaling focus on strategy, fundraising, or product-market fit, Smooth Scaling addresses the most pervasive and least-understood fail point that threatens to kneecap even the best-laid scaling plan: organizational friction. Expert Rob Bier reveals why organizational frictions take hold as you grow and how they slow your company down. These growth pains are both predictable and preventable, yet they almost always take leaders by surprise. But it doesn’t have to be this way. Until now, there’s been no resource to guide executives through this challenge. As a result, they end up playing “Whack-a-Mole,” reacting to a never-ending stream of organizational, team, and people problems one at a time—only for new ones to crop up. Smooth Scaling addresses this gap, presenting a proven approach based on real-life experience and application. Drawing on his extensive experience building high-performance organizations, Bier has created twenty foundational Rituals that integrate seamlessly into the daily habits of your company. These Rituals make your organization as frictionless as possible, allowing you to scale faster—and more sustainably—than ever before. In Smooth Scaling, you will learn how to: Build trust proactively across your organization Turn your managers into a powerful driver of productivity and scalability Build high-performance teams with the people you’ve got Break down barriers between departments to prevent silos Maintain a cohesive high-trust culture as you grow Smooth Scaling is your indispensable guide to building a scalable, high-performing organization. It gives you the insights, frameworks, and tools you need to create a company that’s truly built to last.

This book constitutes the refereed proceedings of the 8th European Conference on Technology Enhanced Learning, EC-TEL 2013, held in Paphos, Cyprus, in September 2013. The 31 full papers, 18 short papers, 14 demonstrations and 29 posters presented were carefully reviewed and selected from 194 submissions. The papers are organized in topical sections. The topics addressed include open educational resources (OER), massive open online courses (MOOC), schools of the future, orchestration of learning activities, learning networks, teacher networks, bring your own device (BYOD), social media, learning analytics, personalization, mobile learning, computer-supported collaborative learning, game-based and simulation-based learning, and learning design.

Tools for Effective Therapy with Children and Families provides mental health professionals with step-by-step tools and strategies for effective therapeutic outcomes with children and their families. An integration of solution-focused brief therapy and play therapy, this groundbreaking book is uniquely suited to clinicians working with school-aged children and their parents. Tools for Effective Therapy with Children and Families uses clearly articulated and creative play activities to elicit conversations about solutions, successes, and collaborative goals with clients. Session transcripts and technique illustrations throughout the chapters allow clinicians to see the solution-focused approach in action.

This book highlights research that contributes to a better understanding of emerging challenges in information systems (IS) outsourcing. Important topics covered include: how to digitally innovate through IS outsourcing; how to govern outsourced digitalization projects; how to cope with complex multi-vendor and micro-services arrangements; how to manage data sourcing and data partnerships, including issues of cybersecurity; and how to cope with the increasing demands of internationalization and new sourcing models, such as crowdsourcing, cloud sourcing and robotic process automation. These issues are approached from the client’s perspective, vendor’s perspective, or both. Given its scope, the book will be of interest to all researchers and students in the fields of Information Systems, Management, and Organization, as well as corporate executives and professionals seeking a more profound analysis of the underlying factors and mechanisms of outsourcing.

Transform Your Organization by Scaling Leadership How do senior leaders, in their own words, describe the most effective leaders—the ones that get results, grow the business, enhance the culture and leave in their wake a trail of other really effective leaders? Conversely, how do senior leaders describe the kind of leader that undercuts the organization’s capacity and capability to create its future? This book, based on groundbreaking research, shows how senior leaders describe and develop leadership that works, that does not, that scales, and that limits scale. Is your leadership built for scale as you advance in today’s volatile, uncertain, dynamic, and disruptive business environment? This context puts a premium on a very particular kind of leadership—High-Creative leadership capable of rapidly growing the organization while simultaneously transforming it into more agile, innovative, adaptive and engaging workplace. The research presented in this book suggests that senior leaders can describe the High-Creative leadership with surprising clarity. They also describe with equal precision the High-Reactive leadership that cancels itself out and seriously limits scale. Which type of leader are you? You scale your leadership by increasing the multiple on your leadership in three ways. First, by developing the strengths that differentiate the most effective leaders from the strengths deployed by the most Reactive and ineffective leaders. And second, by increasing your leadership ratio—the ratio of most the effective strengths to the most damaging liabilities. Third, by developing High-Creative leaders all around you. Scaling Leadership provides a proven framework for magnifying agile and scalable leadership in your organization. Scalable leadership drives forward-momentum by multiplying high-achieving leaders at scale so that growth, productivity and innovation increase exponentially. Creative leaders multiply their strengths beyond technical competence by leading in deep relationship, with radical humanity, passion and integrity. Drawing upon decades of solid research and experience enhancing individual capability and collective leadership effectiveness with Fortune 500 companies and government agencies, the authors provide an innovative and efficient framework to help you: Take stock of your own personal balance of leadership strengths and weaknesses Scale your leadership in deep relationship and high integrity Proliferate high-achievers throughout your organization’s leadership system Identify ineffective leadership and course-correct quickly Transform your organization by transforming leadership Scaling Leadership is an invaluable tool for executives, managers, and leaders in business, academia, nonprofit organizations, and more. This innovative resource provides effective techniques, real-world examples, and expert guidance for organizations seeking to improve performance, align and execute strategies, and transform their business with scalable leadership capability.

In K–12 education, your job title or place of work should not prevent you from offering unique insights and pathways for creating change. You have a voice. Working in education today is to continually be on the precipice of change. However, far too many educators don't recognize the power they have to control and shape that change into what’s best for students. Individual contributions create collective change, and you are an integral part of the change inevitably happening around you. With that in mind, Ashley Lamb-Sinclair invites you to identify and examine your personal leadership style (or change archetype), which includes what motivates you, how you respond to adversity, how you position yourself in the larger story, how you help move that story forward, and how you deal with the unexpected. How do you create change? You might be a * Diplomat if you build relationships and value fairness and integrity. * Champion if you are passionate about a cause and advocate for people and ideals. * Creative if you approach things through novelty and ingenuity. * Storyteller if you are thoughtful, attentive to details, and a clear communicator. * Inventor if you are a forward thinker who operates through free experimentation. * Sage if you are perceptive, insightful, and persuasive. * Investigator if you have an analytical curiosity, ask probing questions, and conduct thorough research. * Guardian if you have compassion for and are drawn to nurture and protect others. Many schools tend to ignore or underestimate the powerful catalysts for change that exist in their buildings. Don't let the change story continue without its most vital character—you! Find the lightning bolts of lasting change only you can wield. Become unstoppable!

• Are you looking for practical ways in which to improve your parenting practice and style? • Are you seeking an improved understanding of your child’s needs and daily experiences? • Are you interested in developing a positive relationship with your child while maintaining your authority as a parent? • Do you want to be hopeful and well prepared in the hectic pace of family life? Relationspaces is a valuable resource to help you bring your best self to the parenting role, to build a solid foundation for healthy child development, and to establish loving and supportive relationships with your children of all ages. Based on years of practice, Relationspaces offers a climate for positive communication in which parents confidently engage children in productive interactions that result in successful outcomes. Each chapter carefully explains the 6 Principles of Relationspaces (reflection, strengths, success, action, noticing, hope) which support the parent/child relationship. Case scenarios, sample dialogues, practical tools, and personal exercises, help to integrate each principle into daily life. This handbook is a gift to yourself as you embark on a mindful reflection of your parenting practice, and as you promote success and well-being within your family.