Street Level Governing

Muhtars, the lowest level elected political position in Turkey, hold an ambiguously defined place within the administrative hierarchy. They are public officials, but local citizens do not always associate them with the central government. Street-Level Governing is the first book to investigate how muhtars carry out their role--not only what they are supposed to do, but how they actually operate--to provide an ethnographic study of the state as viewed from its margins. It starts from the premise that the seeming "margin" of state administration is not peripheral at all, but instructive as to how it functions. As Elise Massicard shows, muhtars exist at the intersection of everyday life and the exercise of power. Their position offers a personalized point of contact between citizens and state institutions, enabling close oversight of the citizenry, yet simultaneously projecting the sense of an accessible state to individuals. Challenging common theories of the state, Massicard outlines how the position of the muhtar throws into question an assumed dichotomy between domination and social resistance, and suggests that considerations of circumvention and accommodation are normal attributes of state-society functioning.

Muhtars, the lowest level elected political position in Turkey, hold an ambiguously defined place within the administrative hierarchy. They are public officials, but local citizens do not always associate them with the central government. Street-Level Governing is the first book to investigate how muhtars carry out their role—not only what they are supposed to do, but how they actually operate—to provide an ethnographic study of the state as viewed from its margins. It starts from the premise that the seeming "margin" of state administration is not peripheral at all, but instructive as to how it functions. As Elise Massicard shows, muhtars exist at the intersection of everyday life and the exercise of power. Their position offers a personalized point of contact between citizens and state institutions, enabling close oversight of the citizenry, yet simultaneously projecting the sense of an accessible state to individuals. Challenging common theories of the state, Massicard outlines how the position of the muhtar throws into question an assumed dichotomy between domination and social resistance, and suggests that considerations of circumvention and accommodation are normal attributes of state-society functioning.

Street-Level Bureaucracy is an insightful study of how public service workers, in effect, function as policy decision makers, as they wield their considerable discretion in the day-to-day implementation of public programs.

Conflict, Improvisation, Governance presents a carefully crafted and edited collection of first hand accounts of diverse public sector and non-profit urban practitioners facing the practical challenges of "doing democracy" in the global/local context of the interconnected major European city of Amsterdam and its region. The book examines street level democratic processes through the experiences of planning and city governance practitioners in community development, youth work, public service delivery, urban public administration, immigration and multi-cultural social policy. These profiles and case studies show widely shared challenges in global and local urban environments, and new, "bottom-up," democratic and improvisational strategies that community members and public officials alike can use to make more inclusive, democratic cities.

When the objectives of public policy programmes have been formulated and decided upon, implementation seems just a matter of following instructions. However, it is underway to the realization of those objectives that public policies get their final substance and form. Crucial is what happens in and around the encounter between public officials and individual citizens at the street level of government bureaucracy. This Research Handbook addresses the state of the art while providing a systematic exploration of the theoretical and methodological issues apparent in the study of street-level bureaucracy and how to deal with them.

Street level discretion -- Three pathologies: the indifferent, the enforcer, and the caregiver -- A gymnastics of the self: coping with the everyday pressures of street-level work -- When the rules run out: informal taxonomies and peer-level accountability -- Impossible situations: on the breakdown of moral integrity at the frontlines of public service

This book focusses on the emergence of local governance networks and examines the role of street-level bureaucrats during this process. It aims to identify whether some organizations are favored as state partners, whereas others have a lower chance of becoming part of such networks. Four different potential logics explaining such divergencies are developed. To find out how street-level bureaucrats influence the formation of governance networks this study considers Germany as an empirical case and takes a closer look at the work of volunteer managers. To identify unequal behavior of bureaucrats, a mixed-methods design is used, including qualitative interviews as well as an innovative field experiment.

This book draws together internationally acclaimed scholars from across the world to address the roles of public officials whose jobs involve dealing directly with the public. Covering a broad range of jobs, including the delivery of benefits and services, the regulation of social and economic behavior, and the expression and maintenance of public values, the book presents in-depth discussions of different approaches, the possibilities for discretionary autonomy, and directions for further research in the field.