The Care Of Troublesome People

In the Care of Troublesome people Wayne Oates combines family systems theory with insightful analysis of five types of behavior that frequently create conflict in congregations. Dr. Oates provides biblically based approaches to assist clergy, congregational lay leaders, and denominational leaders in the care of persons demonstrating these behaviors. You will learn how to approach the troubled and troublesmoe people in your congregation in specific ways that are not dismissive but are caring, affirming, and firmly grounded in God's grace. Rather than point fingers, fix blame, or characterize such people as bad or evil (which can only serve to create further turmoil), Oates purposes a bold new way to care for troublesome people that focuses on not just the battles, but the issues of wholeness and care for the individual, ourselves, and the congregation. -- cover

In 1936, Bluet is the last of the Kentucky Blues. In the dusty Appalachian hills of Troublesome Creek, nineteen and blue-skinned, Bluet has used up her last chance for “respectability” and a marriage bed. Instead, she joins the historical Pack Horse Library Project of Kentucky and becomes a librarian, riding up treacherous mountains on a mule to deliver books and other reading material to the poor hill communities of Eastern Kentucky. Along her dangerous route, Bluet confronts many who are distrustful of her blue skin. Not everyone is so keen on Bluet’s family or the Library Project, and the impoverished Kentuckians are quick to blame a Blue for any trouble in their small town. Inspired by the true and historical blue-skinned people of Kentucky and the dedicated Kentucky Pack Horse Library Project, The Book Woman of Troublesome Creek provides an authentic Appalachian voice to a story of hope, heartbreak and raw courage and shows one woman’s strength, despite it all, to push beyond the dark woods of Troublesome Creek.

This guide to employee management and improved human relations is specifically tailored to the problems of supervisors and managers in the health care industry. The author, who is a clinical pathologist and a management expert, offers tips on improving communication skills, sending positive physical and verbal signals, dealing with negative emotions, hiring and training new employees, coaching to prevent personnel problems, gaining self-esteem, developing assertiveness, motivating others and reducing stress. Employees as well as supervisors can benefit from the sections devoted to sexual harassment, dissatisfied customers, employee infighting and burnout.

"Managing Difficult People" helps readers identify and deal with personality types such as the bully, the complainer, the know-it-all, the silent type, the social butterfly, the rookie, the manipulator, and more.

Overview and policy implications. Nursing home residents with dementia: characteristics and problems. Special care units for people with dementia: findings from descriptive and from evaluative studies. Regulations and guidelines for special care units. Regulations and interpretations of regulations that interfere with the design and operation of special care units

How to Manage Work Relationships in a Constructive Way that Leads to Success. Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a trial. Communications expert Renee Evenson has written the definitive phrasebook on how to confront the situations that can arise when dealing with difficult personalities and bring about a positive outcome. Powerful Phrases for Dealing with Difficult People is packed with practical and easy-to-use tactics such as: 325 powerful phrases to communicate effectively, as well as powerful actions to take in support of those phrases. 30 common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each. Nonverbal communication actions to back up your words. Sample dialogues that demonstrate how phrasing improves interactions. A five-step process for moving from conflict to resolution. "Why This Works" sections that provide detailed explanations. Often, an employee who can interact well with others and feels comfortable handling conflict will be promoted over an employee who possesses greater job or technical knowledge. From egotistical bosses to meeting monopolizers, you'll learn how to develop the skills to handle any type of conflict with anyone.