The Cleveland Way

This popular National Trail runs for 110 miles (177 km) around the North York Moors National Park from Helmsley to Filey. The book gives background on the history, archaeology and wildlife, with detailed route description and 75 photos, all you need for a week's walking holiday.

The Cleveland Way winds for over a hundred miles around the North York Moors National Park, from the ancient moorland town of Helmsley to finish on the seafront at Filey. Along the way it takes in splendid coastal towns and villages like Staithes and Whitby, wild empty heather moorland, a blaze of purple in late-summer, dramatic coastline and clifftops, and stunning historic sites like Rievaulx Abbey. Whether you're interested in the industrial history of ironstone mining, or a weekend stroller seeking a coastal walk from the seaside resort of Scarborough, this book, published in association with Natural England which waymarks the National Trails, is the only companion you need.

A guidebook to the Cleveland Way and Yorkshire Wolds Way National Trails and the Tabular Hills Walk. All set within the North York Moors National Park, these straightforward routes can be walked individually in about 1 week or combined to form a long-distance walk of 405km (252 miles) taking 3 weeks. The Cleveland Way wraps its way around the national park covering 117km (110 miles) between Helmsley and Filey. The route is presented in 9 stages between 15 and 28km (10–17 miles) in length. Also contains route descriptions of the Yorkshire Wolds Way (130km, 80 miles) and the Tabular Hills Walk (80km, 50 miles) Contains step-by-step description of the route alongside 1:50,000 OS maps Includes a separate map booklet containing OS 1:25,000 mapping and route line for the Cleveland Way The book features a trek planner that highlights information about accommodation, facilities and public transport along the route GPX files available to download

This is the future. Join the revolution. Transform your organization the Cleveland Clinic way. "One of the best healthcare systems in the world." President Barack Obama American healthcare is in crisis. It doesn't have to be. There's a revolution going on right now. On the frontiers of medicine, some doctors have developed an approach for treating people that is more effective, more humane, and more affordable. It's an approach to healthcare that has captured the attention of the media and business elite--and the President of the United States. It's all happening at Cleveland Clinic, one of the most innovative, forward-looking medical institutions in the nation. In this groundbreaking book, the man who leads this global organization, Toby Cosgrove, MD, reveals how the Clinic works so well and argues persuasively for why it should be the model for the nation. He details how Cleveland Clinic focuses on the eight key trends that are shaping the future of medicine. Readers will learn: Why group practices provide not only better--but cheaper--care Why collaborative medicine is more effective How big data can be harnessed to improve the quality of care and lower costs How cooperative practices can be the wellspring of innovation Why empathy is crucial to better patient outcomes Why wellness of both mind and body depends on healthcare, not sickcare How care is best provided in different settings for greater comfort and value How tailor-made care treats a person instead of a disease This enhanced eBook includes 8 videos that include interviews with the doctors and executives who helped shape the Cleveland Clinic’s successful strategy. It also includes visuals of patients/doctor interactions and the hospital’s facilities. At its core is Cleveland Clinic's emphasis on patient care and patient experience. A refreshingly positive and practical vision of healthcare, The Cleveland Clinic Way is essential reading for healthcare and business executives, medical professionals, industry analysts, and policymakers. It gives leaders lessons they can apply to their own organizations to achieve results and empowers average Americans to make more informed healthcare decisions. PRAISE FOR THE CLEVELAND CLINIC WAY "A brilliant doctor and leader lays out practical and thought-provoking prescriptions for America's healthcare future. A must-read." -- Jack Welch, former Chairman and CEO of General Electric Company "The Cleveland Clinic Way is what the healthcare system in this country needs: honesty about the challenges, optimism about our ability to address them, and a focus on solutions. A must-read for healthcare leaders, it's written in clear, inclusive language that makes it just as valuable for the rest of us." -- John Chambers, Chairman and CEO of Cisco "A pioneer in American healthcare, Toby Cosgrove shows just how the diligence and innovative thinking behind Cleveland Clinic has helped solve fundamental problems most other places barely touch. There are lessons here for everyone--patient, physician, and policymaker alike." -- Atul Gawande, MD, professor at Harvard Medical School and bestselling author of The Checklist Manifesto "Toby Cosgrove frames the eight important trends that will transform the U.S. healthcare system. The Cleveland Clinic Way is a good road map for those who want to make the U.S. healthcare system better." -- Jeffrey Immelt, Chairman and CEO of General Electric Company

Put relationship-centered communication at the forefront of care Today, physicians face a hypercompetitive marketplace in which they must meet unique and complex patient needs as efficiently as possible. But in a culture prioritizing clinical outcomes above all, there can be a tendency to lose sight of one of the most critical aspects of providing effective care: the communication skills that build and foster physician-patient relationships. Studies have shown that good communication between doctors and patients and among all caregivers who interface with patients directly results in better clinical outcomes, reduced costs, greater patient satisfaction, and lower rates of physician burnout. In Communication the Cleveland Clinic Way, Dr. Adrienne Boissy and her team tell the story of how Cleveland Clinic created and applied the R.E.D.E. to Communicate: Foundations of Healthcare program, making the world-renowned hospital system a leader in relationship-centered care. They provide a step-by-step guide for healthcare leaders and decision-makers to design, develop, and implement communication skills training in their own institutions. Learn how to: • Craft an effective, colleague-supported communication skills program to include veteran physicians, residents, and medical students • Leverage creative program design and data transparency to engage and facilitate staff physicians and advanced care providers • Identify common misperceptions and myths in healthcare communication and respond to them successfully • Cultivate a true sense of empathy—with patients and fellow caregivers alike—while maintaining professionalism In a field where difficult conversations and stressful relationships are commonplace, clinicians need a structured approach to enable them to deliver the best care possible. Communication the Cleveland Clinic Way is the blueprint for establishing a relationship-centered program that will improve patient experience, reinvigorate doctors’ passion for their work, and elevate any organization.

THE PROVEN MODEL FOR DRIVING POSITIVE ORGANIZATIONAL CHANGE Cleveland Clinic has long been recognized for driving some of the best clinical outcomes in the nation, but it was not always a leader in patient experience. There was atime when this revered organization ranked among the lowest in the country in this area. Within ten years, however, it had climbed to among the highest and has emerged as the thought leader in the space. How did Cleveland Clinic turn itself around so effectively and so quickly? More important, how can you do the same with your organization? In gripping, visceral, on-the ground fashion, Service Fanatics reveals the strategies and tactics the Clinic applied to become one of today's leading patient-experience healthcare organizations--methods that seamlessly translate to any business seeking to improveits customer experience. This strategic guide covers: How the Clinic's leaders redefined the concept of patient experience and developed a strategy to improve it Critical lessons learned regarding organization, recruitment, training, and measuring service excellence Ways in which the Clinic aligned its entire workforce around its Patients First strategy How leaders improved the critical element of physician communication Rather than view patients simply as sick people who need treatment, Cleveland Clinic sees them also as important stakeholders in the organization's success. Patients are customers--who desire, pay for, and deserve the best possible care and experience during what is often a challenging time in their lives. Featuring customer service case studies, as well as invaluable insight from C-level executives at top corporations in various industries, Service Fanatics provides actionable lessons for any manager and business leader beyond healthcare. Whether you run a healthcare institution, nonprofit, or for-profit business, Service Fanatics will help you create the kind of customer experience that promises to transform your organization into an industry powerhouse.

The Pennine Way is Britain's oldest, toughest long-distance footpath - and arguably its most iconic. Now a National Trail, the 427km (2651⁄2 mile) route from Edale in Derbyshire to Kirk Yetholm in the Scottish Borders offers wayfarers the opportunity to immerse themselves in wild beauty of the North. The Pennines boast rolling hills, sweeping moorland and wide glacial valleys, and the Pennine Way has come to embody personal challenge and adventure. This guidebook presents the route in 20 daily stages of 10.5-31.5km (61⁄2-191⁄2 miles). Step-by-step route description is accompanied by 1:100,000 mapping and information about points of interest along the way, as well as advice on facilities and planning your trip, tips for walking the route and an alternative 15-day itinerary. Useful contacts and full accommodation listings can be found in the appendices. In addition, the guide includes a pocket-sized map booklet containing all the OS 1:25,000 mapping needed to complete the trail, saving the need to carry numerous map sheets. The Pennine Way crosses three National Parks - the Peak District, Yorkshire Dales and Northumberland National Park - and other highlights include Cross Fell, the highest point in England outside of the Lake District; the Cheviot Hills; Kinder Scout; the limestone cliffs of Malham Cove; the North Pennines Area of Outstanding Natural Beauty and the awe-inspiring UNESCO World Heritage Site of Hadrian's Wall. Overnight options range from camping to a mixture of hostels and B&Bs and there is great camaraderie amongst wayfarers. With a wealth of information to help you get the most from your trip, Paddy Dillon's guide is an ideal companion to discovering this classic trail.

Map booklet of the Cleveland Way National Trail, a 177km (110 mile) walk around the North York Moors National Park. This booklet is included with the Cicerone guidebook to the Cleveland Way and the Yorkshire Wolds Way, and shows the full route of the Cleveland Way on OS 1:25,000 maps.