The Corporate Self Assessment Handbook

This book will help European organizations to achieve improvements in competitiveness and effectiveness through the use of international award schemes. Using these measures through regular and systematic self-assessment, it provides guidelines that will enable readers to assess their own orgnaization's performance.

US and European quality awards both contain business effectiveness measures that assess the success of organizations against financial and non-financial attributes. This text addresses the rapidly growing need for assistance to organizations in their self-application of the measures.

The US and European quality awards both contain business effectiveness measures that assess the success of organizations against financial and non-financial attributes. This text satisfies the rapidly growing need for assistance to organizations in their self-application of the measures.

Assessing Business Excellence presents a strategic framework for business excellence and total quality management and shows how you can be actively involved in continuous improvement by systematically reviewing your business activities and results against holistic business excellence frameworks. For all practitioners who seek to use total quality management to improve their organization's effectiveness, efficiency and responsiveness, this title is the essential route map to business excellence. From two leading expert authors comes a book where the most recognized quality award criteria are used to explore the concepts of business excellence and self-assessment. This book: * Introduces the major business excellence and total quality frameworks including The Malcolm Baldrige National Quality Award and the European Quality Award and ISO9000:2000 * Compares the frameworks and identifies their strengths and limitations * Introduces the self-assessment process * Explores the main approaches to self-assessment * Illustrates the practical benefits of self-assessment through case examples

Achieving 'world class' status for your organization requires you to take a close look at your entire operation, your processes and your customers, and to compare yourself with the best. But starting this process can be a daunting prospect. This book describes one of the fastest growing methods used by organizations to measure and achieve a World Class rating. That is the creative, regular and systematic self-application of the measures inherent within internationally acknowledged award processes used to recognize corporate excellence. So what should you measure? .. Ask any European-based expert to assess the well-being of an organization and the chances are that the response will still be based exclusively on the annual accounts. The gamut of financial data - profitability, assets, ratios and the like - will probably constitute the sole gauge of how that organization is doing. But just how accurate a picture of an organization's condition can a purely finance-based analysis give? And perhaps more to the point, can it alone really give a meaningful indication of how that company might fare in the future? The commonly held notion that corporate health and wealth are automatically one and the same leads many organizations to neglect key aspects of their operations. They do so at their peril, for important though financial indicators are, they can mislead. In any case, they are not necessarily relevant to the organization's capacity to adjust to current - and more importantly, future - market conditions.

Assessing Business Excellence presents a strategic framework for business excellence and total quality management and shows how you can be actively involved in continuous improvement by systematically reviewing your business activities and results against holistic business excellence frameworks. For all practitioners who seek to use total quality management to improve their organization's effectiveness, efficiency and responsiveness, this title is the essential route map to business excellence. From two leading expert authors comes a book where the most recognized quality award criteria are used to explore the concepts of business excellence and self-assessment. This book: * Introduces the major business excellence and total quality frameworks including The Malcolm Baldrige National Quality Award and the European Quality Award and ISO9000:2000 * Compares the frameworks and identifies their strengths and limitations * Introduces the self-assessment process * Explores the main approaches to self-assessment * Illustrates the practical benefits of self-assessment through case examples

For your Business Process Services project, identify and describe the business environment. is there more than one layer to the business environment? How do we measure improved Business Process Services service perception, and satisfaction? Is maximizing Business Process Services protection the same as minimizing Business Process Services loss? Will team members regularly document their Business Process Services work? Which customers cant participate in our Business Process Services domain because they lack skills, wealth, or convenient access to existing solutions? Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role... In EVERY company, organization and department. Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' For more than twenty years, The Art of Service's Self-Assessments empower people who can do just that - whether their title is marketer, entrepreneur, manager, salesperson, consultant, business process manager, executive assistant, IT Manager, CxO etc... - they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better. This book is for managers, advisors, consultants, specialists, professionals and anyone interested in Business Process Services assessment. Featuring 608 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Business Process Services improvements can be made. In using the questions you will be better able to: - diagnose Business Process Services projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Business Process Services and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Business Process Services Scorecard, you will develop a clear picture of which Business Process Services areas need attention. Included with your purchase of the book is the Business Process Services Self-Assessment downloadable resource, containing all 608 questions and Self-Assessment areas of this book. This helps with ease of (re-)use and enables you to import the questions in your preferred Management or Survey Tool. Access instructions can be found in the book. You are free to use the Self-Assessment contents in your presentations and materials for customers without asking us - we are here to help. This Self-Assessment has been approved by The Art of Service as part of a lifelong learning and Self-Assessment program and as a component of maintenance of certification. Optional other Self-Assessments are available. For more information, visit http: //theartofservice.com