The Essence Of Life Insurance

When Confederation Life Insurance Co. was seized by regulators on August 11, 1994, it ranked as the fourth largest insurance company in Canada, and was among the top 30 in North America. With $19 billion (Cdn.) in assets, the company's collapse wiped out 4,400 jobs, threw into disarray owners of 250,000 policies and contracts in Canada, plus another 800,000 outside the country. It also severely damaged confidence in Canada's substantial insurance industry. In a no-holds-barred account of the debacle, financial journalist Rod McQueen documents how it all happened, and shows how Confederation Life's failure was due to the combined failure of the company and the larger public sector. Directors did not hold management sufficiently accountable, officers let things get out of hand, regulators were tardy, then threatened with too small a stick, auditors missed the big picture, politicians showed neither courage nor conviction, and, rather than help, industry representatives dithered. Any one individual among those six constituencies could have affected the course of the corporation's history sufficiently to prevent its collapse. In 1994 McQueen wrote a detailed three-part article in the "Financial Post about the Confederation Life scandal. Now, having extensively researched the history of the company, and having conducted over a hundred interviews, he has written a "whodunit" tale of Canada's biggest business story of the decade.

This book offers a collection of studies on various organizations’ efficiency, criteria for evaluating efficiency, together with tools and methods for measuring efficiency. The articles included present an interdisciplinary look at efficiency, its essence and the principles of its measurement. They represent an attempt to seek the conceptual boundaries of efficiency, i.e. to clarify this abstract and multidimensional concept including its relation to innovation, competitiveness and intellectual capital. The contributions also identify a broad spectrum of conditions for achieving efficiency in various types of organizations and systems (e.g. health care, hybrid organizations, non-profit organizations), representing various industries (e.g. insurance, banking, tourism, agriculture).

Reprint of the original, first published in 1874.