The Front Office

An empowering story of empathy, courage, and hope, based on the author's real-life experience immigrating to the US as a child and working at the front desk of the motel where her parents work. Ten year-old Mia Tang moved to the US for a better life, a freer life, but so far, it's a life where she runs the front desk of a motel while her parents clean rooms. And she's not even allowed to use the swimming pool. Based on author Kelly Yang’s real-life experience immigrating to America from China and running a motel with her parents, this novel explores how one little girl overcomes language barriers, discrimination, and her own lack of confidence to find her voice – and use it to make a difference. This is a sensitive story of tolerance and diversity that will resonate with readers of all cultures who have experienced the challenges of feeling like an outsider.

Designed for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment Key features of this essential text: · user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook · updated in the light of recent developments such as global distribution systems and the internet · greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment · additional extended, practical exercise material. Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections: · Procedural aspects · Dealing with people · Increasing yield · Management aspects Front Office is ideal for GNVQ/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses.

Getting into the Hedge Fund industry is hard, being successful in the hedge fund industry is even harder. But the most successful people in the hedge fund industry all have some ideas in common that often mean the difference between success and failure. The Front Office is a guide to those ideas. It's a manual for learning how to think about markets in the way that's most likely to lead to sustained success in the way that the top Institutions, Investment Banks and Hedge Funds do. Anyone can tell you how to register a corporation or how to connect to a lawyer or broker. This isn't a book about those 'back office' issues. This is a book about the hardest part of running a hedge fund. The part that the vast majority of small hedge funds and trading system developers never learn on their own. The part that the accountants, settlement clerks, and back office staffers don't ever see. It explains why some trading systems never reach profitability, why some can't seem to stay profitable, and what to do about it if that happens to you. This isn't a get rich quick book for your average investor. There are no easy answers in it. If you need someone to explain what a stock option is or what Beta means, you should look somewhere else. But if you think you're ready to reach for the brass ring of a career in the institutional investing world, this is an excellent guide. This book explains what those people see when they look at the markets, and what nearly all of the other investors never do.

The Front Office Manual is unique, providing clear and direct explanations of tools and techniques relevant to front office work. From how to build a yield curve, to how a swap works, to what exactly 'product control' is supposed to do, this book is essential reading for anyone who works (or wants to work) on the 'sell side'.

Managing Front Office Operations provides an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. This 14-chapter book presents a systematic approach to front office procedures by detailing the flow of business through a hotel, from the reservations process to check-out and account settlement. It also examines the various elements of effective front office management, paying particular attention to the planning and evaluation of front office operations and to human resources management. Hospitality management students and new front office employees who aspire to a management position will benefit from this practical textbook that explores every facet of hotel front office operations.

This Second Edition has been updated to include a brand new chapter on yield management, plus a human resources chapter refocused to cover current trends in training, employee empowerment, and reducing turnover. In addition, you'll discover how to increase efficiency with today's hospitality technology--from electronic lock to front office equipment.

This revised text takes account of recent developments in front-office operations in the hospitality sector. Key features of the new edition include a broadening of range to show how skills apply in all service-sector contexts, updated technological information such as payment and EPOS systems, and new diagrams and illustrative examples of actual companies in operation.

The story of Mia and her family and friends at the Calivista Motel continues in this powerful, hilarious, and resonant sequel to the award-winning novel Front Desk. Mia Tang thinks she's going to have the best year ever.She and her parents are the proud owners of the Calivista Motel, Mia gets to run the front desk with her best friend, Lupe, and she's finally getting somewhere with her writing!But as it turns out, sixth grade is no picnic...1. Mia's new teacher doesn't think her writing is all that great. And her entire class finds out she lives and works in a motel! 2. The motel is struggling, and Mia has to answer to the Calivista's many, many worried investors.3. A new immigration law is looming and if it passes, it will threaten everything -- and everyone -- in Mia's life.It's a roller coaster of challenges, and Mia needs all of her determination to hang on tight. But if anyone can find the key to getting through turbulent times, it's Mia Tang!