The Health Services Executive

Note to Readers: Publisher does not guarantee quality or access to any included digital components if book is purchased through a third-party seller. The Health Services Executive (HSETM): Tools for Leading Long-Term Care and Senior Living Organizations serves as a contemporary and comprehensive resource that addresses each of the core professional domains of practice and leadership essentials for long-term care administration students and professionals. With sections dedicated to postacute care settings, operations, leadership and management, this textbook covers information pertinent to the spectrum of senior living service lines – from inpatient rehab facilities, long-term acute care hospitals, nursing homes, assisted living, and residential care communities to home- and community-based services. It is a practical reference for both undergraduate and graduate students preparing to enter the field of long-term care administration and leadership, as well as for professionals transitioning to another line of postacute service. The textbook begins with a thorough history of the field, including the development of senior services in the United States. Section I then describes the components of customer care, supports, and services before transitioning into Section II, which addresses operations, including the core practice domains of effectively managing human resources, finances, and the environment. Section III offers a framework for leadership, covering strategic thinking and innovation, marketing and public relations, critical thinking and operation practice, customer service, and personal development. Case problems, discussion questions, leadership roles, high-impact practices, key points, and National Association of Long Term Care Administrator Boards (NAB) domain competencies conclude each chapter. Written by two highly experienced long-term care administrators, this textbook is intended for those preparing for the examinations administered by the NAB for the HSETM qualification or licensure for individual lines of service, such as for Nursing Home Administration (NHA), Residential Care and Assisted Living (RC/AL) and Home- and Community-Based Services (HCBS). Key Features: Provides best practices for leadership and management across the continuum of long-term care and senior living services Covers all five NAB professional practice domains: Customer Care, Supports and Services; Human Resources; Finance; Environment; and Leadership and Management Includes case problems, discussion questions, and more to foster critical thinking and decision-making skills Offers coverage of the most unique differences among service lines that are part of the HSETM initiative Weaves insightful quotes from industry leaders throughout chapters for practical tips and words of wisdom

Contains more than 470 practice questions and answers! The Health Services Executive (HSE) Q&A Exam Review provides a comprehensive and practical study tool for all students and professionals seeking HSE qualification. Divided into three parts, this resource allows readers to test their knowledge in each area covered by the HSE exam established by the National Association of Long-Term Care Administrator Boards (NAB). Part I chapters feature multiple-choice, single-best-answer questions grouped by domain – Customer Care, Supports, and Services; Human Resources; Finance; Environment; and Management and Leadership – with detailed rationales accompanying each answer. Part II simulates the exam, offering practice exams on the Core of Knowledge Examination and on each of the three lines of service – Nursing Home Administration (NHA), Residential Care/Assisted Living (RC/AL), and Home- and Community-Based Services (HCBS). These exams are structured to model the content blueprint of the licensure exams. Part III includes the practice exam answers with rationales, featured separately for self-assessment and further learning. Written by leading experts in long-term care administration and containing over 470 questions with rationales, this Q&A review is the most authoritative and comprehensive in the market. It is a must-have resource for long-term care administrators, whether taking their initial licensure exam or completing the remaining lines of service exams. Key Features: Over 470 multiple choice, single-best answer questions with answers and detailed rationales Extensive coverage of the Health Service Executive (HSE) exam and the individual lines of service exams (NHA, RC/AL, HCBS) Written by leading experts and educators in long-term care administration and leadership

Contains more than 470 practice questions and answers! The Health Services Executive (HSE) Q&A Exam Review provides a comprehensive and practical study tool for all students and professionals seeking HSE qualification. Divided into two parts, this resource allows readers to test their knowledge in each area covered by the HSE exam established by the National Association of Long-Term Care Administrator Boards (NAB). Part One chapters feature multiple choice, single-best answer questions grouped by domain - Customer Care, Supports, and Services, Human Resources, Finance, Environment, and Management and Leadership - with detailed rationales accompanying each answer. Part Two simulates the Core Knowledge Exam and offers a separate exam for each of the three lines of service - Nursing Home Administration (NHA), Residential Care / Assisted Living (RC/AL), and Home and Community Based Service (HCBS). These exams are structured to model the content blueprint of the licensure exams and include answers with rationales separately for self-assessment and further learning. Written by leading experts in long-term care administration and containing over 470 questions with rationales, this Q&A review is the most authoritative and comprehensive in the market. It is a must-have resource for long-term care administrators, whether taking their initial licensure exam or completing the remaining lines of service exams. Key Features: Over 470 multiple choice, single-best answer questions with answers and detailed rationales Extensive coverage of the Health Service Executive (HSE) exam and the individual lines of service exams (NHA, RC/AL, HCBS) Written by leading experts and educators in long-term care administration and leadership Purchase includes digital access for use on most mobile devices or computers

Managing Health Services: Concepts and Practice 2nd edition provides a valuable practice resource for health service management students and managers. While new concepts and strategies of multidisciplinary health service management and leadership have been added, the focus remains on providing comprehensive coverage of management topics and issues faced by health services managers.

Building Better Health Care Leadership for Canada explains the development and implementation of the Executive Training in Research Application (EXTRA) program. Managed and funded by the Canadian Medical Association, the Canadian Nurses Association, the Quebec Consortium, and the Canadian College of Health Leaders, EXTRA is a two-year national fellowship program that uses the principles of adult learning theory as well as practical projects to educate senior health care leaders in making more consistent use of research evidence in their management roles. Fellows apply the theory learned in residency sessions and educational activities to projects within their home organizations. The authors identify the imperative for better use of evidence, outline the core elements of the curriculum, and capture the real-world experience of regional leaders and fellows involved in making specific changes informed by research-based evidence within their organization. Contributors include Jean-Louis Denis (École nationale d'administration publique), Terrence Sullivan (Cancer Care Ontario), Owen Adams (Canadian Medical Association), Malcolm Anderson (Queen's University), Lynda Atack, Robert Bell (University Health Network), Sam G Campbell (Queen Elizabeth II Health Sciences Centre), Sylvie Cantin (Régie régionale de la santé et des services sociaux de la Montérégie), Ward Flemons (Calgary Health Region), Dorothy Forbes, J. Sonja Glass (Grey Bruce Health Services), Paula Goering (Centre for Addiction & Mental Health, Toronto), Karen Golden-Biddle (Boston University School of Management), Jeffrey S. Hoch (University of Toronto), Paul Lamarche (Université de Montréal), Ann Langley (École des hautes études commerciales), John N. Lavis (McMaster University), Jonathan Lomas (Canadian Health Services Research Foundation), Margo Orchard (Ministry of Health and Long Term Care, Ontario), Raynald Pineault (University of Montreal), Brian D. Postl (Winnipeg Regional Health Authority), Christine Power (Capital District Health Authority, Halifax), Trish Reay (University of Alberta), Jean Rochon (National Public Health Institute of Quebec), Denis A. Roy (Agence de la santé et des services sociaux de la Montérégie Longueuil), Andrea Seymour (Government of New Brunswick), Samuel B. Sheps (University of British Columbia), Micheline Ste-Marie (McGill University Health Centre), Nina Stipich (Canadian Health Services Research Foundation), David Streiner (Baycrest Centre for Geriatric Care, Toronto), Carl Taillon (Centre hospitalier universitaire de Québec), and Muriah Umoquit (Cancer Care Ontario).

This unique text is the first to explore leadership in the context of healthcare systems across Europe. It investigates leadership and management learning against the backdrop of increasing European parliamentary influence, the expansion of EU membership, and the increasing number of patients, staff, governments and healthcare employers viewing Europe as a single market for healthcare provision and employment. Written by leading authority Neil Goodwin, this timely book provides an assessment of the literature as well as practical guidance for developing personal leadership. It includes case studies and examples and is a must-buy for all students studying health management, leadership and public management as well as professionals within health services across Europe. This is the fourth text in the Routledge Health Management Series.

Second in a series of publications from the Institute of Medicine's Quality of Health Care in America project Today's health care providers have more research findings and more technology available to them than ever before. Yet recent reports have raised serious doubts about the quality of health care in America. Crossing the Quality Chasm makes an urgent call for fundamental change to close the quality gap. This book recommends a sweeping redesign of the American health care system and provides overarching principles for specific direction for policymakers, health care leaders, clinicians, regulators, purchasers, and others. In this comprehensive volume the committee offers: A set of performance expectations for the 21st century health care system. A set of 10 new rules to guide patient-clinician relationships. A suggested organizing framework to better align the incentives inherent in payment and accountability with improvements in quality. Key steps to promote evidence-based practice and strengthen clinical information systems. Analyzing health care organizations as complex systems, Crossing the Quality Chasm also documents the causes of the quality gap, identifies current practices that impede quality care, and explores how systems approaches can be used to implement change.