The Hospitality Supervisor S Survival Kit

Continuing the Elwood Chapman tradition, author Cliff Goodwin brings youThe Supervisor's Survival Kit,10 th Edition.Updated throughout, this edition focuses on the essential techniques and skills needed to be an effective supervisor. It offers a unique approach-fostering supervisory skills through the use of role plays, case studies, games and exercises-and will help readers gain confidence in their leadership and supervisory roles.This book discusses how to make the transition to management, achieve productivity through people, build an effective team, and conduct essential supervisory tasks such as staffing, delegating, motivating and appraising employees.For supervisors, managers, and those wishing to develop strong leadership skills.

Having sold over 700,000 copies over the last 25 years, Supervisor's Survival Kit is comprehensive enough for a formal college-level course, brief enough for a seminar, and functional enough for self-study or on-the-job reference.