The Making Of A World Class Organization

Using a unique blend of stories, tips, charts, and tables that can be adapted to any organization, this book shares the stories, wisdom, and “silver bullets” gained by two divisions of the Boeing Corporation as they won the Malcolm Baldrige Quality Award. The “silver bullets” are the kernels of management wisdom that set this book apart and provide the simple insights that anyone can adopt. This book uses a systems perspective to provide solutions that will inspire leaders to champion such approaches, while also providing tried and true details and “how-to” applications to the in-house practitioners and consultants.Whether you are looking for tools and techniques to make your organization and processes more effective, or you are starting from scratch, this book provides you with a set of proven approaches to achieving excellence. The insights into excellence and the Baldrige journey that Spong and Collard have mastered have allowed their organizations to celebrate with great processes, loyal customers, engaged employees, high quality products and services, and significant profitability. COMMENTS FROM OTHER CUSTOMERS Average Customer Rating: (5 of 5 based on 1 review) "David Spong is a hero from among the quality gurus of our time...and more than expounding on successful principles, he has practiced them and achieved the highest level of success with them. His and Ms. Collard's book describes their journey, highlights the key criteria and issues they had to address, and provides excellent insight into the 'behind the scenes' debates and agreements that occurred to lead Boeing to demonstrate their absolute and unwavering dedication to the Baldrige framework to start their journey before and continue their journey beyond winning the National Quality Award for manufacturing (1998) and service (2003)." A reader in Warwick, Rhode Island

"Using a unique blend of stories, tips, charts, and tables that can be adapted to any organization, this book shares the stories, wisdom, and "silver bullets" gained by two divisions of the Boeing Company as they each won the Malcolm Baldrige National Quality Award. The "silver bullets" are the powerful kernels of management wisdom that set this book apart and provide the simple insights that anyone can adopt. This book uses a systems perspective to provide solutions that will inspire leaders to champion such approaches, while also providing tried and true details and "how-to" applications to the in-house practitioners and consultants." "Whether you are looking for tools and techniques to make your organization and processes more effective, or you are starting from scratch, this book provides you with a set of proven approaches to achieving excellence. The insights into excellence and the Baldrige journey that Spong and Collard have mastered have allowed their organizations to celebrate with great processes, loyal customers, engaged employees, high-quality products and services, and significant profitability."--BOOK JACKET.

The eagerly awaited paperback of the BusinessWeek bestseller that has sold 100,000+ copies and been translated into 20 languages. With combined sales of more than 14 million copies, the books of Ken Blanchard are a phenomenal source of business wisdom. In thisinternational bestseller - Blanchard's first big-picture management book - he and business strategist Terry Waghorn show how to lead any organization by simultaneously focusing on the present and the future.Written in Blanchard's signature style - concise, inspiring,emotionally gripping, and always down to earth - Mission Possible reveals how to make any organizational change program a success.

What does it mean in practice to be a values-based leader?When faced with real situations, how can you be your best self andcreate best teams—while also being a best partner withcustomers and vendors, a best investment for your stakeholders, anda best citizen making a difference in the world? It's a tall order,but these are the expectations for world-class organizationstoday. In his bestselling book From Values to Action, HarryKraemer showed how self-reflection, balance, true self-confidence,and genuine humility are the traits of today's most effectiveleaders. In Becoming the Best, his highly anticipatedfollow-up, Kraemer reveals how, in practical terms, anyone canapply these principles to become a values-based leader and to helpcreate values-based organizations. Drawing on his own experiences as the former CEO and chairman ofBaxter International, as well as those of other notable leaders andorganizations, Kraemer lays out a pathway for understanding theprinciples and putting them into practice, showing specifically,how to: Use self-reflection to become your "best self" as you leadyourself and others more effectively Create a "best team" that understands and appreciates whatthey're doing, and why Forge "best partnerships" through win/win collaboration withvendors and customers that enhance the end user's experienceSupport the mission, vision, and values of the organization togenerate returns that distinguish a "best investment" Make a difference in the world beyond the organization bybecoming a "best citizen" Powerful case studies from Campbell's Soup, Ernst & Young,Target, Northern Trust, and many others demonstrate the fourprinciples of values-based leadership in action and show howthinking beyond the corporation can trigger positive outcomes forboth the company and the world. Regardless of level or job title, individuals can make adifference in their organization and beyond by embodying theessential traits of a great leader. Becoming the Best offersa definitive, actionable guide to show anyone how to apply inpractice the principles of values-based leadership personally andprofessionally, making it an indispensable manual for the new waveof better leaders.

Total Organizational Excellence derives some of its material from TQM, but extends and reorganises those principles around a new framework in which people and culture, business process re-engineering and benchmarking predominate.

The definitive guide to implementing Baldrige Criteria in any organization—from the team that has worked with 18 Malcolm Baldrige Award winners For organizations in both the public and private sectors, the coveted Malcolm Baldrige National Quality Award is the gold standard to which all leaders aspire. With this action-ready guide from the renowned experts at BaldrigeCoach, you too can master the principles of Baldrige Criteria, harness the power of performance excellence, and achieve award-worthy results. Learn how to: * Drive employee engagement to exciting new levels * Create an organizational culture that energizes everyone * Maintain upward momentum, even in a downturn * Counteract negativity and entitlement with positive feedback * Get your senior managers on board and up to speed * Cultivate strong leaders and build powerful teams * Accelerate excellence throughout your organization Whether you’re a top-level executive or a mid-level manager, whether your organization is large or small, succeeding or flailing, Leading the Malcolm Baldrige Way gives you all the tools you need to engage every one of your employees using data and strategies that work. This proven approach gives you a complete framework for continuous improvement, with a focus on benchmark objectives, employee initiatives, and workforce alignment. Combining the best practices of some of the best leaders in the world today, these techniques will help you create a strong, effective organizational culture that will propel your team to victory. Filled with candid CEO interviews and powerful new insights, it’s a complete master class in succeeding and leading—the Malcolm Baldrige way.

The actionable guide for driving organizational innovation through better IT strategy With rare insight, expert technology strategist Peter High emphasizes the acute need for IT strategy to be developed not in a vacuum, but in concert with the broader organizational strategy. This approach focuses the development of technology tools and strategies in a way that is comprehensive in nature and designed with the concept of value in mind. The role of CIO is no longer "just" to manage IT strategy—instead, the successful executive will be firmly in tune with corporate strategy and a driver of a technology strategy that is woven into overall business objectives at the enterprise and business unit levels. High makes use of case examples from leading companies to illustrate the various ways that IT infrastructure strategy can be developed, not just to fall in line with business strategy, but to actually drive that strategy in a meaningful way. His ideas are designed to provide real, actionable steps for CIOs that both increase the executive's value to the organization and unite business and IT in a manner that produces highly-successful outcomes. Formulate clearer and better IT strategic plans Weave IT strategy into business strategy at the corporate and business unit levels Craft an infrastructure that aligns with C-suite strategy Close the gap that exists between IT leaders and business leaders While function, innovation, and design remain key elements to the development and management of IT infrastructure and operations, CIOs must now think beyond their primary purview and recognize the value their strategies and initiatives will create for the organization. With Implementing World Class IT Strategy, the roadmap to strategic IT excellence awaits.

World Class IT Technology is all around us. It is so pervasive in our daily lives that we may not even recognize when we interact with it. Despite this fact, many companies have yet to leverage information technology as a strategic weapon. What then is an information technology executive to do in order to raise the prominence of his or her department? In World Class IT, recognized expert in IT strategy Peter High reveals the essential principles IT executives must follow and the order in which they should follow them whether they are at the helm of a high-performing department or one in need of great improvement. Principle 1: Recruit, train, and retain World Class IT people Principle 2: Build and maintain a robust IT infrastructure Principle 3: Manage projects and portfolios effectively Principle 4: Ensure partnerships within the IT department and with the business Principle 5: Develop a collaborative relationship with external partners The principles and associated subprinciples and metrics introduced in World Class IT have been used by IT and business executives alike at many Global 1000 companies to monitor and improve IT's performance. Those principles pertain as much to the leaders of IT as they do to those striving to emulate them.