The Manager S Guide To Program Evaluation

Your Guide to Getting a Useful Evaluation Evaluation is vital and beneficial to any nonprofit organization. An effective evaluation can help identify an organization's successes, share information with key audiences, and improve services. It can confirm that an organization is truly making a difference. This book is for: organization managers and decision makers, policymakers, funders, researchers, and students studying applied social service research. Benefits you'll get: describes what types of information to collect and what questions this information can answer; details the four phases of evaluation and the steps involved in each phase; and information on various types of research consultants and advice selecting one.

Your Guide to Getting a Useful Evaluation Evaluation is vital and beneficial to any nonprofit organization. An effective evaluation can help identify an organization's successes, share information with key audiences, and improve services. It can confirm that an organization is truly making a difference. This book is for: organization managers and decision makers, policymakers, funders, researchers, and students studying applied social service research. Benefits you'll get: describes what types of information to collect and what questions this information can answer; details the four phases of evaluation and the steps involved in each phase; and information on various types of research consultants and advice selecting one.

Your Guide to Getting a Useful Evaluation, now updated and revised in this second edition. Evaluation is vital and beneficial to any nonprofit organization. An effective evaluation can help identify an organization's successes, share information with key audiences, and improve services. It can confirm that an organization is truly making a difference, or what changes an organization needs to make in order to improve. This book describes what types of information to collect and what questions this information can answer, details the four phases of evaluation and the steps involved in each phase, and provides information on various types of research consultants and advice on selecting one. If you are an organization manager, decision maker, policymaker, funder, researcher, or student studying applied social service research, this guide is an essential resource for your knowledge of effective organizational management.

In an era of rapidly shrinking resources, efficient utilization of public resources is of paramount importance. Health care, social services, education, law enforcement, and other fields have established their own standards against which program operations are assessed. National accrediting bodies have implemented systems of rigorous peer review to ensure the quality of program processes and outcomes. Nongovernmental organizations must demonstrate success in achieving their stated goals in order to sustain or expand program funding. In the 21st century, process (how programs are organized and how work is conducted) has become as important as outcomes in determining program effectiveness. Responding to these dynamic challenges, the authors utilize concrete case studies to immerse students in the techniques of program evaluation. They effectively examine systems theory, project planning, queuing theory, cost-benefit analysis, and organization processes (including standards-based program accreditation), providing practical examples in an easy-to-comprehend style. In addition, comprehensive discussions explain how process intervention is utilized to achieve program adaptations and strategic change. Like its highly regarded predecessors, the latest edition features evaluation exercises designed to facilitate student development of indicators and measures when dealing with real-world programs. An Instructors Manual provides solutions to the case studies in the appendix of the text, further clarifying the program planning and evaluation process.

Thoroughly revised and updated, the third edition of bestselling The ABCs of Evaluation offers an introduction to program evaluation. This comprehensive textbook covers topics such as stakeholder relationships, program design, data collection and analysis, reporting results, and other important steps in the evaluation process. The ABCs of Evaluation shows how to select participants for the evaluation and how to deal with multiple goals and objectives including those of the organization, the staff, and the client. The authors illustrate the circumstances under which each evaluation model can be used, and offer tips on identifying data sources and collecting the data. This revision includes substantially increased coverage of theory, methodological approaches, the business of evaluation, the evaluator's role and responsibilities, RFPs and the grants process, logic models, data analysis, and writing the evaluation report. Also included are new cases and scenarios from various evaluation realms in social sciences, education, health, and human services. Throughout the book, charts, graphs, models, and lists help organize, extend, and facilitate the understanding of each evaluation concept. Praise for the Previous Edition of The ABCs of Evaluation "A useful general overview of the evaluation process. I would recommend it to program or project managers wanting to know more about the process of evaluation." American Journal of Evaluation "All students (and practitioners) should have this in their library; they will use it frequently." Patricia McGee, PhD, associate professor, University of Texas, San Antonio Companion Web site: www.josseybass.com/go/Boulmetis

The leading program evaluation reference, updated with the latest tools and techniques The Handbook of Practical Program Evaluation provides tools for managers and evaluators to address questions about the performance of public and nonprofit programs. Neatly integrating authoritative, high-level information with practicality and readability, this guide gives you the tools and processes you need to analyze your program's operations and outcomes more accurately. This new fourth edition has been thoroughly updated and revised, with new coverage of the latest evaluation methods, including: Culturally responsive evaluation Adopting designs and tools to evaluate multi-service community change programs Using role playing to collect data Using cognitive interviewing to pre-test surveys Coding qualitative data You'll discover robust analysis methods that produce a more accurate picture of program results, and learn how to trace causality back to the source to see how much of the outcome can be directly attributed to the program. Written by award-winning experts at the top of the field, this book also contains contributions from the leading evaluation authorities among academics and practitioners to provide the most comprehensive, up-to-date reference on the topic. Valid and reliable data constitute the bedrock of accurate analysis, and since funding relies more heavily on program analysis than ever before, you cannot afford to rely on weak or outdated methods. This book gives you expert insight and leading edge tools that help you paint a more accurate picture of your program's processes and results, including: Obtaining valid, reliable, and credible performance data Engaging and working with stakeholders to design valuable evaluations and performance monitoring systems Assessing program outcomes and tracing desired outcomes to program activities Providing robust analyses of both quantitative and qualitative data Governmental bodies, foundations, individual donors, and other funding bodies are increasingly demanding information on the use of program funds and program results. The Handbook of Practical Program Evaluation shows you how to collect and present valid and reliable data about programs.