The Practical Guide To Achieving Customer Satisfaction In Events And Hotels
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The Practical Guide to Achieving Customer Satisfaction in Events and Hotels
Author | : Philip Berners,Adrian Martin |
Publsiher | : Taylor & Francis |
Total Pages | : 195 |
Release | : 2022-07-18 |
Genre | : Business & Economics |
ISBN | : 9781000617733 |
Download The Practical Guide to Achieving Customer Satisfaction in Events and Hotels Book in PDF, Epub and Kindle
The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the fourth title in the Routledge Series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best practice within events and hotels. Typical to the other titles in the series, this latest book is written in a logical format and contains practical tips drawn from real-life industry examples, case studies, industry leaders, and the authors’ extensive backgrounds working in events and hotel management. Topics include definitions of customer service, an answer to that question ‘Is the customer always right?’, how to deal with complaints, how to empower staff to recover customer service, and how to turn new customers into loyal customers. This book is ideal for students of the management of events, hotels, hospitality, or tourism, to be used as a practical resource alongside existing theoretical textbooks. It is also an essential tool for anybody working in the customer-facing industries.
The Practical Guide to Achieving Customer Satisfaction in Events and Hotels
Author | : PHILIP. MARTIN BERNERS (ADRIAN.),Adrian Martin |
Publsiher | : Routledge |
Total Pages | : 176 |
Release | : 2022-07-18 |
Genre | : Electronic Book |
ISBN | : 0367723875 |
Download The Practical Guide to Achieving Customer Satisfaction in Events and Hotels Book in PDF, Epub and Kindle
The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the 4th title in the Routledge series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best practice within events and hotels. Typical to the other titles in the series, this latest book is written in a logical format and contains practical tips drawn from real-life industry examples, case studies, industry leaders and the authors' extensive backgrounds working in events and hotel management. Topics include definitions of customer service, an answer to that question 'is the customer always right?', how to deal with complaints, how to empower staff to recover customer service, and how to turn new customers into loyal customers. This book is ideal for students of the management of events, hotels, hospitality or tourism, to be used as a practical resource alongside existing theoretical textbooks. It is also an essential tool for anybody working in the customer-facing industries.
A Hotel Manager s Handbook
Author | : Vincent P. Magnini,Carol J. Simon |
Publsiher | : CRC Press |
Total Pages | : 256 |
Release | : 2016-01-06 |
Genre | : Business & Economics |
ISBN | : 9781771883498 |
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This book presents techniques that reflect the vast and varied experience of the authors. They have produced an array of highly effective guest satisfaction techniques from which even the most veteran hoteliers can learn and benefit. With this practical, easy-to-use book, there is no need to sift through pages of narratives in order to identify actionable tactics and strategies that can be applied at the property-level. The book presents one unique and actionable customer satisfaction technique on each page—a useful feature for busy managers.
The Practical Guide to Managing Event Venues
Author | : Philip Berners |
Publsiher | : Unknown |
Total Pages | : 242 |
Release | : 2018-08-10 |
Genre | : BUSINESS & ECONOMICS |
ISBN | : 1351045598 |
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"This is a short, accessible and practical guide to running venues which are in the business of hosting events. Using honest guidance peppered with the author's real-life situational anecdotes to contextualise the topics, the book is logically structured around the key stages of event management - pre-event, onsite and post-event. Topics covered include developing the client relationship, marketing, financial accountability, risk, interdepartmental communication, onsite procedures and post-event evaluation. This is a fundamental resource for all events management and hospitality students. It is also a book for anybody who manages a venue or is a venue event manager. The Practical Guide to Managing Event Venues makes the business of venue management appealing, understandable and achievable"--
Contact
Author | : Donald M. Davidoff |
Publsiher | : Pearson |
Total Pages | : 0 |
Release | : 1994 |
Genre | : Hospitality industry |
ISBN | : 0138089167 |
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For courses in sales and marketing in hospitality/travel, tourism, and customer service, this book discusses specifically what employees in service business should and should not do when interacting with customers. The book considers service from the perspective of those who deliver service and provides a wealth of examples from the hospitality, travel, and tourism industries.
Service Excellence in Tourism and Hospitality
Author | : K. Thirumaran,Dirk Klimkeit,Chun Meng Tang |
Publsiher | : Springer Nature |
Total Pages | : 222 |
Release | : 2021-01-20 |
Genre | : Business & Economics |
ISBN | : 9783030576943 |
Download Service Excellence in Tourism and Hospitality Book in PDF, Epub and Kindle
Service operations management in the tourism and hospitality industry requires a high level of coordination, communication and facilitation to satisfy visitors. In all of these activities, service excellence means a lot to visitors in terms of their experience, and to the business it means repeat customers and word-of-mouth marketing. Based on fresh empirical evidence from the field, this book captures the different approaches and challenges to service excellence in the Asian tourism and hospitality industry. Focusing on hotels, attractions, transport providers and other segments in tourism and hospitality, this book presents new case studies underlining and detailing global and local travel industry practices. The book is meant as a reference and supplementary reading for students, researchers and industry practitioners.
Hotelier Caterer
Author | : Anonim |
Publsiher | : Unknown |
Total Pages | : 1260 |
Release | : 1991 |
Genre | : Food service |
ISBN | : CORNELL:31924060491861 |
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Hospitality Marketing
Author | : Francis Buttle,David Bowie,Maureen Brookes,Anastasia Mariussen |
Publsiher | : Taylor & Francis |
Total Pages | : 435 |
Release | : 2016-10-04 |
Genre | : Business & Economics |
ISBN | : 9781317403494 |
Download Hospitality Marketing Book in PDF, Epub and Kindle
This introductory textbook shows you how to apply the principles of marketing within the hospitality industry. Written specifically for students taking marketing modules within a hospitality course, it contains examples and case studies that show how ideas and concepts can be successfully applied to a real-life work situation. It emphasizes topical issues such as sustainable marketing, corporate social responsibility and relationship marketing. It also describes the impact that the internet has had on both marketing and hospitality, using a variety of tools including a wide range of internet learning activities. This 3rd Edition has been updated to include: Coverage of hot topics such as use of technology and social media, power of the consumer and effect on decision making, innovations in product design and packaging, ethical marketing and sustainability marketing Updated online resources including: power point slides, test bank of questions, web links and additional case studies New and updated international case studies looking at a broad range of hospitality settings such as restaurants, cafes and hotels New discussion questions to consolidate student learning at the end of each chapter.