The Quality Management Sourcebook

The concept of Quality Management began in the manufacturing sector, but a growing concern with quality in other areas of the economy has led to its wider application in service industries, government, education, and other not-for-profit agencies. A great quantity of material related to quality management has been produced in recent years, much of it by small presses, professional and trade associations, and consultants. The Quality Management Sourcebook is the first in-depth, international guide to the most useful material and sources of information. The book begins with the origins of quality management, explains how it evolved, examines its current situation, and explores the future. The book is divided into five main sections: * Introduction: General sources for information * Applications of total quality management * Focus on specific aspects of quality management * Quality in the future * Resource materials The Quality Management Sourcebook is an essential reference for everybody involved in either the theory or practice of quality management: in manufacturing, retail, banking, and insurance, the utilities industry, the transportation industry, health, education and other public services. Over 900 citations cover books, journal articles, technical reports, video training materials and software. Each is followed by a descriptive annotation. Resource materials include strategies for locating additional information; training materials; organizations; and consultants. The book concludes with a glossary of quality management terms, a name index, a title index, and a detailed subject index.

Adviezen voor managers in het bibliotheekwezen.

This handbook is a unique, comprehensive resource for professional project managers and students in project management courses that focuses on the integration between baseline scheduling, schedule risk analysis and project control, also known as Dynamic Scheduling or Integrated Project Management and Control. It contains a set of more than 70 articles. Each individual article focuses on one particular topic and features links to other articles in this book, where appropriate. Almost all articles are accompanied with a set of questions, the answers to which are provided at the end of the book. This book is accompanied by and is based on the Project Management Knowledge Center (www.pmknowledgecenter.com), an online learning platform for Integrated Project Management.