The Resilient 911 Professional

9-1-1 telecommunicators are heavily exposed to traumatic stressors in the line of duty as our nation's Very First Responders. They struggle with PTSD at a rate believed to be four to five times higher than the general public. These 9-1-1 Professionals and their leaders must be equipped to protect their own well-being, and to safeguard the performance of our 9-1-1 centers facing an ever more demanding future. The 911 Training Institute is proud to announce the release of a book that will finally meet this need: The Resilient 9-1-1 Professional: A Comprehensive Guide to Surviving & Thriving Together in the 9-1-1 Center. This volume, edited by Jim Marshall and Tracey Laorenza, brings together an unprecedented group including 9-1-1 frontliners, their managers, joined by subject matter experts in public-safety, mental health and public administration. Together they deliver powerful stories and fascinating science revealing the health risks faced by "9-1-1Pros" and a full spectrum of solutions to manage these risks and optimize the personal and organizational well-being in our 9-1-1 centers. This book stands alone in the 9-1-1 industry and serves as essential training for all front-line dispatchers, supervisors, and managers/directors. It is also imperative reading for all those who influence and benefit from 9-1-1 emergency services: field responders, government officials, mental health professionals; all organizations that aid public-safety agencies; and, all those family and friends who love a dispatcher. Dispatchers face very high stakes every day. Our investment as a nation of 9-1-1 stakeholders in supporting and empowering them must be equally as high.

A rookie 911 operator writes with humor, empathy, and amazing candor of the demanding job that changes her life forever.

Master the Public Safety Dispatcher/911 Operator Exam provides everything you need to succeed on the exam, including two full-length practice tests, thorough review of every question type on the exam, proven test-taking strategies to help you score higher, and comprehensive information for beginning and advanced-level emergency personnel. Also, expert tips on how to best analyze job announcements and interviewing successfully are included to give you an edge over the competition.

An inspiring book for readers of Sheryl Sandberg and Arlene Dickinson Lisa LissonÕs life seemed perfect: she had married her high school sweetheart, applied her marketing degree to a position at FedEx Express Canada, and risen to become a vice president (and would ultimately become president) of the company. One night, after putting their four children to bed, her husband, Patrick, marvelled that their lives seemed perfectly happy. Just a few hours later, everything changed. One moment Lisa was sleeping beside Patrick, and the next, she was kneeling on the floor beside his unconscious body frantically administering CPR. Patrick had had a massive heart attack and was in a coma, and the doctors were blunt: there was no hope. But for the next two years, Lisa stood by his side and awaited a miracle, while continuing to balance life as a high-powered executive and mother of four. Part leadership guide, part memoir of loss, and part personal empowerment primer on how to achieve your goals no matter what the universe throws at you, Resilience is an inspirational story about how to rise to the top in a manÕs world, triumph over adversity, lead a fulfilling life, and live each day with purpose and gratitude.

Imagine if we stopped trying to “manage” the stress in our workplaces and personal lives. What if we recognized, instead, that the challenges we face every day could actually make us stronger, smarter, and more successful. We wouldn’t feel victimized by the stress in our lives; with a change in how we view these challenges, we become capable of resolving them and winning the day. Global businesses, governments, and communities are profoundly changing their approaches to adversity and challenges. The Resilience Advantage reveals the techniques and methodology we all can apply in our workplaces and homes. Filled with professional and personal stories, pragmatic research, powerful case studies, and practical actionable tools, this book IS the formula to help each of us turn our challenges into our Resilience Advantage.

Therapists and other helping professionals, such as teachers, doctors and nurses, social workers, and clergy, work in highly demanding fields and can suffer from burnout, compassion fatigue, and secondary stress. This happens when they give more attention to their clients’ well being than their own. Both students and practitioners in these fields will find this book an essential guide to striking an optimal balance between self-care and other-care. The authors describe the joys and hazards of the work, the long road from novice to senior practitioner, the essence of burnout, ways to maintain the professional and personal self, methods experts use to maintain vitality, and a self-care action plan. Vivid real-life examples and self-reflection questions will engage and motivate readers to think about their own work and ways to enhance their own resilience. Eloquently written and supported by extensive research, helping professionals will find this a valuable resource both when a novice and when an experienced practitioner.

Burnout is the state of emotional, mental, and physical exhaustion caused by excessive and prolonged stress. It happens when you feel overwhelmed and unable to meet constant demands. You begin to feel like you have no real control over your job...or your life. Sound familiar? This is an all-too-common experience for dispatchers, but it doesn't have to be that way. In this book, Adam Timm, former LAPD dispatcher, and I outline ways you can turn your life around faster than you ever thought possible. When you put the tools and techniques from Dispatcher Stress in place, you will: -Feel relief from tension, frustration, and insomnia -Be free to do the things you really want to do -Relax in the midst of the toughest challenges -Experience clarity and peace of mind again

The Resilient Practitioner, 3rd edition, gives students and practitioners the tools they need to create their own personal balance between caring for themselves and caring for others. This new edition includes a new chapter on resiliency, an updated self-care action plan, self-reflection exercises in each chapter, and a revised resiliency inventory for practitioners. Readers will find, however, that the new edition keeps its strong focus on research and accessible writing style. The new edition also retains its focus on establishing working alliances and charting a hopeful path for practitioners, a path that allows them to work intensely with human suffering and also have a vibrant career in the process.