The Unconscious At Work

Working in the human services has always been stressful, and the current massive changes in the organization of these services in Britain and elsewhere have added to the stresses inherent in the work. The Unconscious at Work explores the difficulties experienced by managers and staff in a wide range of care settings, and investigates the unconscious processes that add greatly to the stress inevitable in caring work. The authors, all past or present members of the Tavistock Clinic Consulting to Institutions Workshop, make use of ideas from psychoanalysis, open systems theory, Bion's work with groups, and group relations training. Drawing on their experience of consulting to individuals, teams and organizations, they distil what they have learned about institutional processes, and present this in an accessible and practical way. Each concept is introduced in as non-technical a way as possible, with examples from practice to make them recognizable and useful to the reader. Individual chapters develop themes relating to work with a particular client group or in a particular setting - including hospitals, schools, day centres, residential units, therapeutic communities and community care agencies. They also explore aspects of work organization - for example, the supervisory relationship, facing cuts and closure, and intergroup collaboration. In each situation the authors describe both the difficulties for which consultation was requested and their own feelings and thoughts while consulting to these institutions. The Unconscious at Work is designed for people managing and working in the human services, and it offers readers new ways of looking at their own experiences of stress at work. It will greatly increase their understanding of the processes which can undermine effectiveness and morale, and will also be of value to consultants, trainers, and students of organizational behaviour.

Why do our organizations so often seem to be less than the sum of their parts? What undermines effectiveness and morale, and gets in the way of achieving what we set out to do? The Unconscious at Work, Second Edition draws on a body of thinking and practice which has developed over the past 70 years, often referred to as 'the Tavistock approach' or 'systems-psychodynamics'. All the contributors are practising consultants who draw on this framework, bringing it alive and making it useful to any reader – manager, leader or consultant, regardless of whether they have any prior familiarity with the underlying concepts – who is curious about what might be driving the puzzling or stressful situations they find in their workplace. The First Edition was addressed to people working in 'the human services': health, social care and education. Since it was published in 1994, there has been growing interest in the business world, and in understanding more about the 'irrational' side of organizational life. Therefore, this Second Edition includes an entirely new section where the key ideas are revisited and illustrated with case studies from a wide range of business organizations, from large corporations to start-ups and family businesses. The aim, however remains the same: to enlarge readers' existing sense-making 'tool-kits' so that they can look at themselves and their organizations with fresh eyes, deepening the emotional intelligence they bring to bear on the challenges they face and providing new possibilities for action. The Unconscious at Work, Second Edition is for managers, leaders, consultants, and anyone working in organizations who has been puzzled, disturbed or challenged by their experiences at work.

Working in the human services has always been stressful, and the current massive changes in the organization of these services, together with dwindling resources and ever greater demands for cost effectiveness, add to the stresses inherent in the work. Even in the best run and best resourced organizations there are pockets of irrationality where unconscious institutional processes undermine both effectiveness and morale. The contributors to this book use ideas drawn from psychoanalysis, open systems theory, Bion's work with groups, and group relations training to explore the difficulties experienced by managers and staff in a wide range of care settings. Each concept is illustrated with examples from practice to make it recognizable and useful to the reader. Each chapter develops a theme relating to work with a particular client group or setting (including hospitals, schools, day centres, residential units, community services and many others), or explores aspects of work organization (for example, the supervisory relationship, facing cuts and closure, or intergroup collaboration). By describing both the difficulties and their own feelings and thoughts while consulting to these institutions, the authors offer the reader new ways of looking at their own experiences at work which will be both enlightening and helpful.

Workplace Intelligence provides a range of insights into the unconscious processes at play in the workplace and an introduction to a balanced approach to organizations. The book explores key concepts, showing how our emotions and early experiences inform the roles we play at work, as well as how we react to other people. It encourages close observation and reflection and utilization of this knowledge for managing ourselves and others fruitfully. It also provides managers with the methods to intervene and tackle these issues, elaborating on topics from leadership and group dynamics to meetings and work-life balance. The book will be a fascinating read for those in leadership roles, organizational consultants, executive coaches, students of occupational psychology, as well as anyone interested in understanding workplace dynamics in general.

Weaving together state-of-the-art research, theory, and clinical insights, this book provides a new understanding of the unconscious and its centrality in human functioning. The authors review heuristics, implicit memory, implicit learning, attribution theory, implicit motivation, automaticity, affective versus cognitive salience, embodied cognition, and clinical theories of unconscious functioning. They integrate this work with cognitive neuroscience views of the mind to create an empirically supported model of the unconscious. Arguing that widely used psychotherapies--including both psychodynamic and cognitive approaches--have not kept pace with current science, the book identifies promising directions for clinical practice. Winner--American Board and Academy of Psychoanalysis Book Prize (Theory)

Unrepressed Unconscious, Implicit Memory, and Clinical Work analyses the psychological and neurobiological characteristics of what nowadays goes under the name of "unrepressed unconscious", as opposed to Freud's earlier version of a kind of "repressed unconscious" encountered and described initially in his work with hysterical patients. Pioneering Italian psychoanalyst and neuroscientist Mauro Mancia has distinguished this seminal Freudian concept from an earlier version of the unconscious (preverbal and pre-symbolic) that he terms "unrepressed", and which he describes as "having its foundations in the sensory experiences the infant has with his mother (including hearing her voice, which recalls prosodic experiences in the womb). In connection with this description of two different kinds of unconscious, a 'double' system of memory has been identified: if a traumatic event or series of events takes place when the nervous system is not ready to encode them linguistically and register them within the declarative memory system, they leave a trace within the implicit memory and particularly within the right brain, which both Mancia and Schore see as the seat of implicit memory.

An exploration of how the unconscious is formed and functions by one of our most renowned experts on emotion and the brain. This book traces the evolution of the concept of the unconscious from an intangible, metapsychological abstraction to a psychoneurobiological function of a tangible brain. An integration of current findings in the neurobiological and developmental sciences offers a deeper understanding of the dynamic mechanisms of the unconscious. The relevance of this reformulation to clinical work is a central theme of Schore's other new book, Right Brain Psychotherapy.