Treating People Not Patients

YOUR PRACTICE (BUSINESS) IS MORE THAN JUST ANOTHER PROCEDURE In Treating People Not Patients, Dr. Michael Sonick provides an invaluable look into the principles that have allowed him to create a state-of-the-art patient centric practice. His back and front stage processes are not only applicable to the practice of dentistry, but to any business that serves people. His insights will empower you to grow your practice or business by changing how you view the people you serve and your role as a professional. You will . . . - Discover the role hospitality plays to make people feel better - Understand the power of great service through human connection - Learn how to create a first-class impeccable office environment - Build a servant hearted team that provides a WOW experience - Value mentorship to build excellence into your practice - Establish and exercise integrity in all of your work. Alleviate Fears and Establish Trust to Relate Better with Your Patients and Customers Today!

YOUR PRACTICE (BUSINESS) IS MORE THAN JUST ANOTHER PROCEDURE In Treating People Not Patients, Dr. Michael Sonick provides an invaluable look into the principles that have allowed him to create a state-of-the-art patient centric practice. His back and front stage processes are not only applicable to the practice of dentistry, but to any business that serves people. His insights will empower you to grow your practice or business by changing how you view the people you serve and your role as a professional. You will . . . - Discover the role hospitality plays to make people feel better - Understand the power of great service through human connection - Learn how to create a first-class impeccable office environment - Build a servant hearted team that provides a WOW experience - Value mentorship to build excellence into your practice - Establish and exercise integrity in all of your work. Alleviate Fears and Establish Trust to Relate Better with Your Patients and Customers Today!

With the desire for dental implant therapy ever escalating, clinicians are faced with the challenge of augmenting deficient natural physiology to provide effective sites for implantation. Implant Site Development helps the clinician decide if, when, and how to create a ridge site amenable to implantation. This practical book offers solutions to many implant site preservation scenarios, discussing different treatment options, timing, a variety of materials and techniques, and their application to the clinical practice. With a unique integrated clinical approach, Implant Site Development covers a range of site development techniques. Highly illustrated, Implant Site Development presents diagrams and clinical photographs to aid with clinical judgment and will prove useful for any dental professional involved in implant therapy, from general practitioners to prosthodontists, but especially surgeons. This literature-based, yet user-friendly, reference will be indispensable to the novice or veteran clinician.

A fascinating and poignant memoir of the body and its care, told through the experiences of a young nurse. As a teenager, Molly Case underwent an operation that saved her life. Nearly a decade later, she finds herself in the operating room again—this time as a trainee nurse. She learns to care for her patients, sharing not only their pain, but also life-affirming moments of hope. In doing so, she offers a compelling account of the processes that keep them alive, from respiratory examinations to surgical prep, and of the extraordinary moments of human connection that sustain both nurse and patient. In rich, lyrical prose, Case illustrates the intricacies of the human condition through the hand of a stranger offered in solace, a gentle word in response to fear and anger, or the witnessing of a person’s last breaths. It is these moments of empathy, in the extremis of human experience, that define us as people. But when Molly’s father is admitted to the cardiac unit where she works, the professional and the personal suddenly collide. Weaving together medical history, art, memoir, and science, How to Treat People beautifully explores the oscillating rhythms of life and death in a tender reminder that we can all find meaning in being, even for a moment, part of the lives of others.

Racial and ethnic disparities in health care are known to reflect access to care and other issues that arise from differing socioeconomic conditions. There is, however, increasing evidence that even after such differences are accounted for, race and ethnicity remain significant predictors of the quality of health care received. In Unequal Treatment, a panel of experts documents this evidence and explores how persons of color experience the health care environment. The book examines how disparities in treatment may arise in health care systems and looks at aspects of the clinical encounter that may contribute to such disparities. Patients' and providers' attitudes, expectations, and behavior are analyzed. How to intervene? Unequal Treatment offers recommendations for improvements in medical care financing, allocation of care, availability of language translation, community-based care, and other arenas. The committee highlights the potential of cross-cultural education to improve provider-patient communication and offers a detailed look at how to integrate cross-cultural learning within the health professions. The book concludes with recommendations for data collection and research initiatives. Unequal Treatment will be vitally important to health care policymakers, administrators, providers, educators, and students as well as advocates for people of color.

This book focuses on the priority that psychoanalysis places on the individual, how the treatment is conceived theoretically and the ways it can be incorporated in the overall organisation of an institution. It brings together the histories of a number of psychoanalytically informed hospitals.

This is a revised edition of an established text on hypertension, which takes into account changes in the culture of general practice arising from the 1990 GP Contract.