Uncommon Service

Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer management systems.

Why do you need this book? Because there are treasures in tradition. In stark contrast to the common belief that youth workers require nothing less than a light show, smoke machine, and sweaty punk-rock band to reach teenagers' souls, more and more youth have actually been moving toward depth and quiet---and away from fluff and noise. Creeds, candles, silence, and ancient spiritual practices are all gaining understanding and popularity among students who're passionately seeking otherworldly and mysterious fragrances. They're realizing that there are treasures in tradition. The Book of Uncommon Prayer is your tool for unearthing, dusting off, and tapping into these treasures---but in ways that are completely contemporary and, more importantly, completely relevant to students. It's personal. The prayers and worship services inside are written for youth ministry---for students and for youth workers! They tell the from-the-gut truth about what you and your kids face every day---and in language that won't leave anybody scratching their heads. It's practical. These tools are for just about any situation you can think of. Need a prayer for a lock-in? For family? For loving enemies? For final exams? How about a mind-blowing 'Dumpster' Christmas service? An eye-opening service for All Hallows Eve? Or the most intense service for Good Friday you've ever experienced? They're all here---along with many other innovative vehicles for bringing your students into communion with God. It's unparalleled. This book is for all denominations. It doesn't matter if you're mainline or evangelical, Protestant or Catholic; The Book of Uncommon Prayer is geared for all teenagers and youth workers in Jesus' church! There's also an entire section of devotions and prayers written specifically for you, the youth worker, to renew and strengthen you when times are tough. Plus...we've included a bonus music CD in the back---Eucharist---an at-once moody and energetic, ancient-postmodern collection of songs straight from the 'alternative worship' movement in the United Kingdom. Many services inside use songs from the Eucharist CD, and there's even an entire service that uses the CD from start to finish. Mysterious. Practical. Treasure-filled. (Yes, uncommon, too!) The Book of Uncommon Prayer is a rich source of God-revealing worship and a one-of-a-kind guide for personal renewal that youth workers, camp counselors, Sunday school teachers, adult volunteers (and even students) will love.

The must-read summary of Frances Frei and Anne Morriss' book: "Uncommon Service: How to Win by Putting Customers at the Core of Your Business". This complete summary of the ideas from Frances Frei and Anne Morriss' book "Uncommon Service" shows that it’s not enough to demand that employees deliver a great service. In other words, it is indispensable to design a business model so that all employees deliver excellent service as an everyday occurrence. This summary provides a guideline in five steps to establish the cornerstones for delivering uncommon service on an ongoing basis. Added-value of this summary: • Save time • Understand key concepts • Expand your knowledge To learn more, read "Uncommon Service" and discover the key to developing excellence in your business.

In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this Customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the Customer—which ultimately permeates into people’s personal lives at home and in their communities. Can the way you run your business or treat your Customers have an effect on the world at large? John DiJulius will show you just that! Drawing on years of experience consulting with the top customer service companies around the world and in his role building his first business, John Robert’s Spa, into one of the top 20 salons in the US, DiJulius will show you exactly how to create your very own Customer service revolution and make price irrelevant.

Bestselling author Timothy Keller and legal scholar John Inazu bring together a thrilling range of artists, thinkers, and leaders to provide a guide to faithful living in a pluralistic, fractured world. How can Christians today interact with those around them in a way that shows respect to those whose beliefs are radically different but that also remains faithful to the gospel? Timothy Keller and John Inazu bring together illuminating stories--their own and from others--to answer this vital question. Uncommon Ground gathers an array of perspectives from people thinking deeply and working daily to live with humility, patience, and tolerance in our time. Contributors include: Lecrae Tish Harrison Warren Kristen Deede Johnson Claude Richard Alexander Shirley Hoogstra Sara Groves Rudy Carrasco Trillia Newbell Tom Lin Warren Kinghorn Providing varied and enlightening approaches to reaching faithfully across deep and often painful differences, Uncommon Ground shows us how to live with confidence, joy, and hope in a complex and fragmented age. "Loving engagement with folks with whom we disagree does not come easily for many of us with strong Christian convictions. Tim Keller and John Inazu are not only models for how to do this well, but in this fine book they have gathered wise conversation partners to offer much needed counsel on how to cultivate the spiritual virtues of humility, patience, and tolerance that are necessary for loving our neighbors in our increasingly pluralistic culture." -- Richard Mouw, Professor of Faith and Public Life, Fuller Theological Seminary "For anyone struggling to engage well with others in an era of toxic conflict, this book provides a framework, steeped in humility, that is not only insightful but is readily actionable. I'm grateful for the vulnerability and wisdom offered by each of the twelve leaders who contributed to this book. The task of learning to love well - neighbors and enemies alike - is long and urgent, and it can be costly. And yet, as this book shows us, because it is the work of Jesus, we can pursue this love with great hope." -- Gary A. Haugen, founder and CEO, International Justice Mission

Please note: This is a companion version & not the original book. Sample Book Insights: #1 Commerce Bank was founded in 1973 by Vernon Hill, and it became the fastest growing retail bank in America by deciding to be great at some dimensions of service and bad at others. It grew by making carefully chosen and carefully integrated trade-offs.

What John McPhee's books all have in common is that they are about real people in real places. Here, at his adventurous best, he is out and about with people who work in freight transportation. Over the past eight years, John McPhee has spent considerable time in the company of people who work in freight transportation. Uncommon Carriers is his sketchbook of them and of his journeys with them. He rides from Atlanta to Tacoma alongside Don Ainsworth, owner and operator of a sixty-five-foot,eighteen-wheel chemical tanker carrying hazmats. McPhee attends ship-handling school on a pond in the foothills of the French Alps, where, for a tuition of $15,000 a week, skippers of the largest ocean ships refine their capabilities in twenty-foot scale models. He goes up the "tight-assed" Illinois River on a "towboat" pushing a triple string of barges, the overall vessel being "a good deal longer than the Titanic." And he travels by canoe up the canal-and-lock commercial waterways traveled by Henry David Thoreau and his brother, John, in a homemade skiff in 1839. Uncommon Carriers is classic work by McPhee, in prose distinguished, as always, by its author's warm humor, keen insight, and rich sense of human character.

The definitive history of the world's most popular drug. Uncommon Grounds tells the story of coffee from its discovery on a hill in ancient Abyssinia to the advent of Starbucks. Mark Pendergrast reviews the dramatic changes in coffee culture over the past decade, from the disastrous "Coffee Crisis" that caused global prices to plummet to the rise of the Fair Trade movement and the "third-wave" of quality-obsessed coffee connoisseurs. As the scope of coffee culture continues to expand, Uncommon Grounds remains more than ever a brilliantly entertaining guide to the currents of one of the world's favorite beverages.