Water Pricing Experiences

Water pricing to achieve conservation in scarce water resources is a major policy challenge. This book provides credible evidence from water pricing experiences in various countries around the world. The book chapters, written by experts in water pricing from various countries, documents the past 10 to 15 years of water pricing experiences in Australia, Brazil, Canada, China, Colombia, France, India, Israel, Italy, Mexico, The Netherlands, New Zealand, South Africa and Spain. The book includes also several chapters that review innovations in water pricing in various countries, such as new reform mechanisms, achieving social objectives via water pricing, achieving revenue recovery, water use efficiency and customer equity, and charging the poor.

"Although procedures for pricing "retail" distribution have been established for a long time, methods for pricing bulk or "wholesale" water supplies are still evolving." How to finance the infrastructure and service of bulk water supply, and how to use pricing to achieve efficient allocation and use of water as a resource are the central issues that emerge from discussions about bulk water pricing. Efficiency will lead to allocating water resources better, reducing water losses caused by poor maintenance of the supply systems, and increased monitoring of water quality. At first glance, Brazil may not appear to be a relevant country from which to draw lessons in distributing scarce water resources, since it contains 12 percent of the world's fresh water supply. However, with its vast territory and issues of regional drought and population explosion, Brazil provides a unique environment in which to demonstrate how adequate pricing of bulk water on a regional level can help allocate water efficiently. This paper offers a framework for bulk water pricing reform and examines the lessons from recent analytical work and practice in Brazil, as well as relevant international experience. It then offers recommendations for the development of both water pricing and allocation policies to facilitate continued implementation of bulk water pricing in Brazil.

This book contains 14 separately authored chapters on the pricing of irrigation water. The chapters are entitled: (1) Water pricing in irrigation: the lifetime of an idea; (2) Water pricing in irrigation: mapping the debate in the light of experience; (3) Why is agricultural water demand unresponsive at low price ranges; (4) Get the prices right: a model of water prices and irrigation efficiency in Maharashtra, India; (5) Thailand's free water: rationale for a water charge and policy shifts; (6) Water rights and water fees in rural Tanzania; (7) Who will pay for water? The Vietnamese State's dilemma of decentralization of water management in the Red River Delta; (8) Water pricing in Haryana, India; (9) The energy-irrigation nexus in South Asia: groundwater conservation and power sector viability; (10) Wells and canals in Jordan: can pricing policies regulate irrigation water use; (11) Water pricing in Tadla, Morocco; (12) Water pricing policies and recent reforms in China: the conflict between conservation and other policy goals; (13) Water pricing and irrigation: a review of the European experience; and (14) Policy-driven determinants of irrigation development and environmental sustainability: a case study in Spain.

This publication brings together the recent work of the OECD on water management issues. It identifies the main policy challenges addressed by that work for sustainable water management.

Customer Experience Management for Water Utilities presents a practical framework for water utilities to become more focussed on their customers. This framework is founded on Service-Dominant Logic, a contemporary theory of marketing that explains value creation as a process of co-creation between the customer and the service provider. Standard models for marketing do not apply to monopolistic water utilities without modification. The first two chapters develop a marketing mix tailored to water utilities to assist them with providing customer-centric services. The water utility marketing mix includes the value proposition, internal marketing, service quality and customer relationships. he book discusses the four dimensions of the marketing mix. Chapter three presents a template for developing value propositions to assist water utilities in positioning their service. This model is based on the needs and wants of individual customer segments and the type of service. Chapter four discusses internal marketing, activities designed to improve the way utilities add value for customers. This chapter also analyses potential tensions between engineering and science-oriented employees and proposes methods to resolve these tensions. The final chapters describe customer relationships from both a theoretical and practical perspective. The customer experience is a complex phenomenon that is difficult to quantify. The book provides a method to measure the experience of the customer, based on service quality theory and psychometric statistics. Customer Experience Management for Water Utilities is one of the first books that discusses urban water supply from a marketing perspective. This perspective provides a unique insight into an industry which is often dominated by technological concerns. This book is a valuable resource for Water Utility Managers and Regulators, as well as for Marketing Consultants seeking to assist water utilities to become more customer focussed.

There is no question that water pricing and public-private partnership can improve water management practices in the future. However, this concept is neither the cure-all many proponents argue, nor the disaster its opponents forecast. Providing a comprehensive and objective assessment of what does and does not work, where, why and under what circumstances, this informative collection assesses the social, economic, equity and institutional implications. This cohesive set of carefully selected essays, the result of The Third World Centre for Water Management and the Inter-American Development Bank's decision to objectively and critically assess the experiences in these areas, transcends the current dogmatic debate on these complex issues. Providing an in-depth analysis and assessment of the main issues and constraints of water pricing, private sector participation and their affect on water supply, the collection draws on illustrative case studies from Argentina, Brazil, the USA and Western European countries amongst others. This is a special issue of the Journal of Water Resource Development.

This paper provides background to the State of the World’s Land and Water Resources for Food and Agriculture Report, Edition 2021 (SOLAW 21) with an innovative governance approach to addressing non-point pollution sources originating from agricultural activities: alliances between water utilities and farmers in designated water protection areas and drinking water extraction areas. The alliances revolve around the idea of balancing diverging targets such as maintaining drinking water standards and the viability and profitability of agricultural businesses. While farmers can achieve high food production levels by using mineral and organic fertilizers and pesticides, these may have enormous side effects: nitrate and phosphate are transferred into surface and groundwater, impairing water quality and aquatic life. It may also result in the water no longer being usable as drinking water without special, costly treatment. These negative effects led to the establishment of voluntary alliances between water utilities and farmers (hereafter called ‘drinking water alliances’ or ‘alliances’) in the 1980s when the German government strengthened the threshold values for nitrate in drinking water from 90 mg/l to 50 mg/l. Water utilities, together with the regional (Laender) governments, initiated alliances with farmers to adopt fertilization and land management practices in order to protect drinking water resources from nitrate pollution.