Why Selling Sucks And Building Relationships Work

Are you new to customer service? Or maybe you are already in customer service and would like to sharpen your service skills? Or perhaps you are employed in the back office & you would like to gain a better understanding of your customers or the servicing process? Whatever your reasons, 'Why Selling Sucks & Building Relationships Work', is a guide to providing exceptional customer service. Geared toward frontline staff and helpful for anyone who is involved in serving customers, the book will help you to: - Better understand your customers so you can service them to their satisfaction - Build better rapport with your customers, colleagues, and suppliers - Communicate more confidently and be more persuasive with your customers - Develop business relationships with your key customers so they keep coming back to you with their business - Manage difficult customers and complaints efficiently - Manage your stress levels - Apply closing techniques - Field customer objections more proficiently - Enjoy your work and grow rapidly within your organization. Written in simple language, and loaded with case studies, self-assessments, and real-life examples, this guide provides practical advice to make sure your customers keep coming back to you.

Are you new to customer service? Or maybe you are already in customer service and would like to sharpen your service skills? Or perhaps you are employed in the back office & you would like to gain a better understanding of your customers or the servicing process? Whatever your reasons, 'Why Selling Sucks & Building Relationships Work', is a guide to providing exceptional customer service. Geared toward frontline staff and helpful for anyone who is involved in serving customers, the book will help you to: Better understand your customers so you can service them to their satisfaction Build better rapport with your customers, colleagues, and suppliers Communicate more confidently and be more persuasive with your customers Develop business relationships with your key customers so they keep coming back to you with their business Manage difficult customers and complaints efficiently Manage your stress levels Apply closing techniques Field customer objections more proficiently Enjoy your work and grow rapidly within your organization. Written in simple language, and loaded with case studies, self-assessments, and real-life examples, this guide provides practical advice to make sure your customers keep coming back to you.

Stop struggling and build a business you love today!Think about it: that first meeting with a new customer is a careful dance where both parties are trying to decide whether this will be a match or not. Like dating, finding the right customer is about knowing what traits mesh well with your own. Having a clear vision of who your ideal customer is and continually investing in those connections, instead of constantly pursuing the next new customer avoids those "messy breakups" with customers. Communication is the key to success in any business, marriage or relationship. The best business people in the world build their networks and customer base through relationships, not constant cold calling. They invest their time and energy with integrity, honesty, great communication, and insightful listening, all while really getting to know their customers. If you're in sales, business, or just thinking of a career in sales, this book is for you. If you're tired of cold calling, or don't see how to get out of the rat race with the day-to-day prospecting of strangers (only to be rejected) and prefer to build a powerful, highly referred, and trusted business, Selling Through Relationships gives you that blueprint for success.

The guide that proves your meetings don't have to suck! There's a big dull elephant in the boardroom: this meeting! Most of the millions of meetings held in the world today are a monumental waste of time and talent. Worse still, most of the so-called solutions and books for boring meetings are twice as boring. Boring Meetings Suck provides tips and tactics to deliver "Get-In, Get-It-Done, or Get-Out" style meetings, while also tackling what most prefer to avoid; that you don't have to BE in charge of a meeting to TAKE charge of a meeting. This entertaining and take-no-prisoners guide is full of easily deployed SRDs?Suckification Reduction Devices?that will help you make your next meeting both efficient and effective. Empowers attendees to politely speak up and get a meeting back on track, or graciously get out, without being fired Shows how hosts can capitalize on technology, learning to crowd-source problems and increase participation Defines surefire methods to get meetings to start and end on time and not have the speaker read the slides STOPS over-invitation syndrome The author has appeared before many major corporate clients, and was named a "Top Business Professional Under 40" by American City Business Journals Your meetings do not have to bore, nor must they suck. Instead, get the winning techniques in Boring Meetings Suck, and make your meetings awesome in their engagement and productivity, or stop having them!

A practical and straightforward guide to understanding some excellent principles of selling and relationship skills in life. The author underscores the importance of connecting with people and gaining their trust, whether in personal relationships or a business context. Among other valuable nuggets are knowing when to say No in the appropriate circumstance, utilizing mentors & coaches to your greatest benefit, and how success can result from failures & obstacles in life. This book is loaded with practical advice and tools to teach low pressure, subtle techniques to help others understand the benefits of buying from you. It uses real-world examples to demonstrate how to apply what is taught. Most people do not like to be sold or feel pressured to take action. This book shows how to make someone want what you are offering instead of feeling they have been talked into purchasing a product, service, or idea they did not want. It teaches how to build relationships instead of one-time sales.