Why Selling Sucks Building Relationships Work

Are you new to customer service? Or maybe you are already in customer service and would like to sharpen your service skills? Or perhaps you are employed in the back office & you would like to gain a better understanding of your customers or the servicing process? Whatever your reasons, 'Why Selling Sucks & Building Relationships Work', is a guide to providing exceptional customer service. Geared toward frontline staff and helpful for anyone who is involved in serving customers, the book will help you to: - Better understand your customers so you can service them to their satisfaction - Build better rapport with your customers, colleagues, and suppliers - Communicate more confidently and be more persuasive with your customers - Develop business relationships with your key customers so they keep coming back to you with their business - Manage difficult customers and complaints efficiently - Manage your stress levels - Apply closing techniques - Field customer objections more proficiently - Enjoy your work and grow rapidly within your organization. Written in simple language, and loaded with case studies, self-assessments, and real-life examples, this guide provides practical advice to make sure your customers keep coming back to you.

Are you new to customer service? Or maybe you are already in customer service and would like to sharpen your service skills? Or perhaps you are employed in the back office & you would like to gain a better understanding of your customers or the servicing process? Whatever your reasons, 'Why Selling Sucks & Building Relationships Work', is a guide to providing exceptional customer service. Geared toward frontline staff and helpful for anyone who is involved in serving customers, the book will help you to: Better understand your customers so you can service them to their satisfaction Build better rapport with your customers, colleagues, and suppliers Communicate more confidently and be more persuasive with your customers Develop business relationships with your key customers so they keep coming back to you with their business Manage difficult customers and complaints efficiently Manage your stress levels Apply closing techniques Field customer objections more proficiently Enjoy your work and grow rapidly within your organization. Written in simple language, and loaded with case studies, self-assessments, and real-life examples, this guide provides practical advice to make sure your customers keep coming back to you.

Stop struggling and build a business you love today!Think about it: that first meeting with a new customer is a careful dance where both parties are trying to decide whether this will be a match or not. Like dating, finding the right customer is about knowing what traits mesh well with your own. Having a clear vision of who your ideal customer is and continually investing in those connections, instead of constantly pursuing the next new customer avoids those "messy breakups" with customers. Communication is the key to success in any business, marriage or relationship. The best business people in the world build their networks and customer base through relationships, not constant cold calling. They invest their time and energy with integrity, honesty, great communication, and insightful listening, all while really getting to know their customers. If you're in sales, business, or just thinking of a career in sales, this book is for you. If you're tired of cold calling, or don't see how to get out of the rat race with the day-to-day prospecting of strangers (only to be rejected) and prefer to build a powerful, highly referred, and trusted business, Selling Through Relationships gives you that blueprint for success.

The guide that proves your meetings don't have to suck! There's a big dull elephant in the boardroom: this meeting! Most of the millions of meetings held in the world today are a monumental waste of time and talent. Worse still, most of the so-called solutions and books for boring meetings are twice as boring. Boring Meetings Suck provides tips and tactics to deliver "Get-In, Get-It-Done, or Get-Out" style meetings, while also tackling what most prefer to avoid; that you don't have to BE in charge of a meeting to TAKE charge of a meeting. This entertaining and take-no-prisoners guide is full of easily deployed SRDs?Suckification Reduction Devices?that will help you make your next meeting both efficient and effective. Empowers attendees to politely speak up and get a meeting back on track, or graciously get out, without being fired Shows how hosts can capitalize on technology, learning to crowd-source problems and increase participation Defines surefire methods to get meetings to start and end on time and not have the speaker read the slides STOPS over-invitation syndrome The author has appeared before many major corporate clients, and was named a "Top Business Professional Under 40" by American City Business Journals Your meetings do not have to bore, nor must they suck. Instead, get the winning techniques in Boring Meetings Suck, and make your meetings awesome in their engagement and productivity, or stop having them!

Get the relationship edge The Relationship Edge shows you exactly how to build valuable business relationships with people you don't naturally connect with. It presents a straightforward, three-step process that is easy to apply to your work and business. Jerry Acuff provides real-world principles for developing strong and lasting personal relationships with the key people in your business life, helping you become more effective and persuasive while maintaining meaningful, truthful dialogues with those around you. Acuff shows how the more truthful and direct you are with customers and colleagues, the more truthful they'll be with you-and the more likely you are to find meaningful solutions to the business challenges you share. This revised edition includes new information on building and leveraging healthy business relationships, especially how to maintain them over the long term. With real case studies and step-by-step guidance, The Relationship Edge offers the tools and advice you need to develop strong, rewarding relationships with customers, coworkers, and managers. With practical, concrete information on the mechanics of interpersonal relationships in the business world, you'll be well on your way to doing business better and more productively. "A great coaching tool for every sales manager-finally, a book that outlines step by step how to build both strong customer and personal relationships." —John M. Woychick, Senior Vice President, Training, Pfizer Pharmaceuticals "Time and time again, Jerry Acuff's approach to selling has been proven to work. A must-read for those who believe that successful selling is a part of their everyday life." —Georges Gemayel, Executive Vice President, Genzyme Corporation