You Can Hear Me Now

SHORTLISTED FOR THE 2021 SHAUGHNESSY COHEN PRIZE FOR POLITICAL WRITING In Can You Hear Me Now?, Celina Caesar-Chavannes digs deep into her childhood and her life as a young Black woman entrepreneur and politician, and shows us that effective and humane leaders grow as much from their mistakes and vulnerabilities as from their strengths. Celina Caesar-Chavannes, already a breaker of boundaries as a Black woman in business, got into politics because she wanted to make a bigger difference in the world. But when she became the first Black person elected to represent the federal riding of Whitby, Ontario, she hadn't really thought about the fact that Ottawa wasn't designed for someone like her. Celina soon found herself both making waves and breaking down, confronting at night, alone in her Ottawa apartment, all the painful beauty of her childhood and her troubled early adult life. She paid the price for speaking out about micro-aggressions and speaking up for her community and her riding, but she also felt exhilaration and empowerment. As she writes, "This is not your typical leadership book where the person is placed in a situation and miraculously comes up with the right response for the wicked problem. This is the story of me falling in love, at last, with who I am, and finding my voice in the unlikeliest of places." Both memoir and leadership book, Can You Hear Me Now? is a funny, self-aware, poignant, confessional and fierce look at how failing badly and screwing things up completely are truly more powerful lessons in how to conduct a life than extraordinary success. They build an utter honesty with yourself and others that allows you to say things nobody else dares to say--the necessary things about navigating the places that weren't built for you and holding firm to your principles. And, if you do that, you will help build a world where inclusion is real. Just as Celina is now trying to do, in all her brilliance and boldness.

Bangladeshi villagers sharing cell phones helped build what is now a thriving company with more than $200 million in annual profits. But what is the lesson for the rest of the world? This is a question author Nicholas P. Sullivan addresses in his tale of a new kind of entrepreneur, Iqbal Quadir, the visionary and catalyst behind the creation of GrameenPhone in Bangladesh. GrameenPhone—a partnership between Norway's Telenor and Grameen Bank, co-winner of the 2006 Nobel Peace Prize—defines a new approach to building business opportunities in the developing world. You Can Hear Me Now offers a compelling account of what Sullivan calls the "external combustion engine"—a combination of forces that is sparking economic growth and lifting people out of poverty in countries long dominated by aid-dependent governments. The "engine" comprises three forces: information technology, imported by native entrepreneurs trained in the West, backed by foreign investors.

A Washington Post Bestseller Your manual for remote and virtual work. Communicating virtually is cool, useful, and now even more ubiquitous and necessary than ever. But we're often reminded that the quality of human connection we experience in many forms of virtual communication is awful. We've all felt disconnected in a video conference, frustrated that we're not getting through on the phone, upset when our email is badly misinterpreted, or anxious that we're being misunderstood. How can we fix this? In this powerful, practical book, communication expert Nick Morgan outlines five big problems with communication in the virtual world--lack of feedback, lack of empathy, lack of control, lack of emotion, and lack of connection and commitment--and shows how to overcome them as we shift to working remotely more and more. Morgan argues that while virtual communication will never be as rich or intuitive as a face-to-face meeting, recent research suggests that we need to learn is to consciously deliver a whole set of cues, both verbal and nonverbal, that we used to deliver unconsciously in the pre-virtual era. He guides us through this important process, providing rules for virtual feedback, an empathy assessment and virtual temperature check, tips for creating trust in a virtual context, and advice for specific digital channels such as email and text, the conference call, Skype, and more. Whether you're an entrepreneur, an independent professional, or a manager in an organization that has more than one office or customers who aren't nearby, Can You Hear Me? is your essential communications manual for twenty-first-century work.

A foundational book for all adults to help you discover the skill of listening in three different areas of your life-helping your relationships, helping others, and helping yourself. Helping Your Relationships-Here the focus is on freedom from the bondage of legalism as it impacts relationships; as well as communication skills for moving through life with another imperfect person who needs the grace of God as much as you. Helping Others-You learn, in your role as a servant leader, how to shine a flashlight on the path into another's conflict-to help him discover his way back to God and people he cares for. You learn how to lead him to self-discovery and confession at the foot of the cross. You show him how to leave his burden there through the cleansing and forgiveness of the Lord. Helping Yourself-To experience relief from pain, as well as to enjoy the peace, joy, and love that come through a life of faith empowered by the grace of God.

Put the astounding power of vocal impact to work after reading this guide from a professional voice trainer. Readers will learn how to recognize and create a sound that will immediately make people listen.

The former head of Verizon is talking. Can you afford not to hear what he has to say? "This is an essential read for every manager’s, or aspiring manager's, success for one simple reason: it is all authentic and it works." --Ivan G. Seidenberg, CEO, Verizon (from the Foreword) "Even though Denny was a fierce competitor, I couldn't help but admire him for his strong track record of performance, his no-nonsense approach, and his honesty and integrity." --Dan Hesse, CEO, Sprint Nextel "Denny Strigl is one of the most consummate competitors I have ever known! That's saying a lot considering the 14 years I played in the National Football League. I have been a front-row observer of his business acumen at Verizon for the past 7 years as the president and CEO of CTIA. The Wireless Association. In this book, in typical Strigl manner, Denny pulls no punches! Managers, Can You Hear Me Now? is a straightforward and honest look at priorities and decision making in today's fast-paced world as told by not just a survivor but a success in this competitive world." --Steve Largent, President and CEO of CTIA-The Wireless Association, former U.S. Congressman, and former NFL player "A must-read for managers at every level in companies large and small. A road map for management success written in quintessential Denny Strigl style--clear, concise, and direct." --James E. Rohr, Chairman and CEO, PNC Financial Services Group "This book brims with refreshing candor and common sense about what it takes to become a manager who delivers results." --Antonio M. Perez, Chairman and CEO, Eastman Kodak Company "A must read for business leaders and managers in today's global competitive marketplace where teamwork and decision making is so critical to success." --William G. Parrett, former CEO, Deloitte About the Book: “The foundation of our managers' philosophy relies on one main, undeniable point: a manager's number-one priority is to deliver results." --Denny F. Strigl Are you delivering? For managers, behavior is the real key to achievement. In order to stop struggling and start delivering, you need to close the gap between what you know and what you do. That's been Denny Strigl's method, and now it can be yours, too. Among the most prominent architects of the wireless communications industry, the former Verizon Wireless president and CEO has had one of the most remarkable careers in modern business. In Managers, Can You Hear Me Now?, Strigl shares all the skills and techniques he used to build Verizon into one of the greatest growth companies in any industry. You'll learn how to: Create a corporate culture where trust, respect, and integrity flourish- and employees and customers alike are appropriately served "Eliminate the fluff," get focused, and stop wasting time on things that don't matter Address issues proactively before they become problems--even employee performance issues Get past your "blind spots," reinforce priorities consistently, and communicate with clarity Master the Four Fundamentals of Management: growing revenue, getting new customers, keeping the customers you already have, and eliminating costs Managers, Can You Hear Me Now? includes additional suggestions for bringing the best of your energy and passion into your work, helpful anedcotes from Strigl's career, simple self-assessment questions, and even a look at how your business day as a successful manager should play out. Whether you're the CEO of a large corporation or run your own small business, the lessons from Managers, Can You Hear Me Now? are sure to come through--loud and clear.

In the early hours of 28th July 2016, Colette McCulloch was hit by a lorry and killed on the A1. Eighteen hours earlier she had walked out of the specialist care facility for autistic adults where she was being treated. Here, Andy and Amanda McCulloch tell the story of their daughter's life and untimely death: the years in which her autism went undiagnosed, her lifelong battle with eating disorders and the lack of support for her complex needs. The book is interspersed with Colette's own vivid and eloquent writing, her poetry and prose articulating her experiences grappling with a world forever at odds with her. Colette's story is a call to action and ultimately leaves a message of hope for a future in which autistic people will be better understood and able to flourish.

First published as only parts of her life, this book brings together the full life story of the woman known as Annie O'Sullivan. Horribly abused at the hand of her father, it is a collection of essays that graphically recount memories of her life as a confused child and young adult as she careened through life without compass, to ultimately, and against all odds, prosper. Culminating in the event that brought a degree of closure to her torture, O'Sullivan brings the reader on an intimate life journey through the eyes of this child’s misunderstanding, will to persevere and desire to seek goodness despite her circumstances. Terrifying, infuriating and uplifting, this book touches not only survivors; but parents, childcare workers and teachers; reminding us of the true vulnerability of children and our collective responsibility to protect them.