101 Ways To Improve Customer Service
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101 Ways to Improve Customer Service
Author | : Lorraine L. Ukens |
Publsiher | : John Wiley & Sons |
Total Pages | : 397 |
Release | : 2007-07-13 |
Genre | : Business & Economics |
ISBN | : 9780787994822 |
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101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company. It is vital that your employees develop service strategies to create a positive image, communicate effectively, and build customer rapport to support the underlying values and beliefs of your organization.
101 Ways to Improve Customer Service
Author | : Lorraine L. Ukens |
Publsiher | : Unknown |
Total Pages | : 366 |
Release | : 2007 |
Genre | : Customer services |
ISBN | : 099900851X |
Download 101 Ways to Improve Customer Service Book in PDF, Epub and Kindle
Provides a variety of tyraining and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company. It is vital that your employees develop service strategies to create a positive image, communicate effectively, and build customer rapport to support the underlying values and beliefs of your organization.
101 Ways to Really Satisfy Your Customers
Author | : Andrew Griffiths |
Publsiher | : Allen & Unwin |
Total Pages | : 252 |
Release | : 2006 |
Genre | : Business & Economics |
ISBN | : 9781741760576 |
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Lots of practical tips to help you and your staff deliver excellent customer service, ensuring your existing customers keep coming back and new customers are attracted to your business.
101 Ways to Boost Customer Satisfaction
Author | : Timothy R. V. Foster |
Publsiher | : Unknown |
Total Pages | : 160 |
Release | : 1997-01-01 |
Genre | : Consumer satisfaction |
ISBN | : 0749423013 |
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101 Ways to Build Customer Relationships
Author | : Peter Garber |
Publsiher | : Human Resource Development |
Total Pages | : 167 |
Release | : 2007 |
Genre | : Electronic Book |
ISBN | : 9781599960630 |
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Building better customer relationships is not just something that would be nice to do, it is something you must do if you expect to be successful in business today. This book contains 101 useful suggestions for maintaining and building relationships with your customers, starting with the next contact you make.
101 Ways to Sell More of Anything to Anyone
Author | : Andrew Griffiths |
Publsiher | : ReadHowYouWant.com |
Total Pages | : 342 |
Release | : 2009-11 |
Genre | : Business & Economics |
ISBN | : 9781458745071 |
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Remember when you could go into a shop and the assistant actually knew about the products they were selling? How many times have you been frustrated beyond belief because you have had to chase the sales person who is supposed to be helping you? When was the last time you were impressed with the level of service you received? Customers want and demand better service and that means better sales skills. 101 Ways to Sell More of Anything to Anyone will help anyone improve their sales skills. But rather than gimmicky ideas, slick sales spiels or fast-talking techniques to fleece customers, this book goes back to the solid values of selling, which are now more important than ever. Andrew explains the ten biggest and most common sales mistakes These 121 tips will help anyone learn how to sell more of anything to anyone - and do it in a positive and responsible way. Andrew Griffiths has developed a powerful reputation as Australia's leading small business expert. His 101 Ways business-building series is now sold in over 50 countries, and his no-nonsense style and down-to-earth advice appeals to business owners in all industries all over the world.
Award winning Customer Service
Author | : Renee Evenson |
Publsiher | : Amacom |
Total Pages | : 0 |
Release | : 2007 |
Genre | : Business & Economics |
ISBN | : 0814474543 |
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"Award-Winning Customer Service" offers scores of quick tips for readers looking to improve and then maintain their company's level of customer service. The book is filled with practical advice on planning and goal-setting, effective communication, leadership, and other topics.
101 Ways to Improve Your Business Writing
Author | : Phil Dye |
Publsiher | : Phil Dye |
Total Pages | : 144 |
Release | : 2004 |
Genre | : Business report writing |
ISBN | : 9781740183000 |
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