2019 2020 Baldrige Excellence Framework

Whether your health care organization is new, is growing, or has existed for many years, it faces daily and long-term challenges. It also has strengths that have served you well so far. The Baldrige Excellence Framework helps you identify and leverage your strengths and prepare to face your challenges. The Baldrige Excellence Framework helps you address issues that are important to your organization: Understanding what it takes to be competitive and achieve long-term success in your environment; Getting your leaders, managers, workforce, and physicians all on the same page; Ensuring that your employees understand and can contribute to the drivers of your organization's success; Understanding, and meeting or exceeding, patients' and other customers' requirements and expectations; Ensuring that your operations are efficient and lead to short- and long-term success.--publisher.

Whether your organization is a K-12 school or system, a community college, a university, or another type of education organization, the Baldrige Criteria are a valuable framework for measuring performance and planning in an uncertain environment. The Criteria help education organizations achieve and sustain the highest national levels of: student learning outcomes; customer satisfaction and engagement; product and service outcomes, and process efficiency; workforce satisfaction and engagement; budgetary, financial, and market results; social responsibility.

Health Care “Understanding the language, meaning and subtle connections of the Baldrige framework can be daunting. Baldrige in Plain English artfully translates this complex model into a useable blueprint to start a journey of becoming more process-honoring!” Pattie Skriba, Vice President Advocate Good Samaritan Hospital, 2010 Baldrige Recipient “Every successful leader understands the importance of continuous improvement. Baldrige in Plain English allows any leader to quickly gain a general understanding of the Malcolm Baldrige Criteria for Performance Excellence through simple explanations that describe the principles necessary for every organization to achieve excellence.” Matt Duke, Senior Vice President San Antonio Methodist Healthcare, 2014 Texas Award for Performance Excellence Recipient Service/Small Business “As many years (25 or so) as I have been involved with the Baldrige Framework, I still struggle from time to time as to the meaning of the Baldrige language. Baldrige in Plain English helps me with real simple points to understand the underlying theme and how to apply it to our organization.” Lee Butler, Director of Performance Excellence Don Chalmers Ford, 2016 Baldrige Recipient All Sectors “These Baldrige resources add great value to both leaders and organizations who are on their Baldrige journey. At Florida Sterling, we appreciate these translations as a way to help organizations demystify the Baldrige language and quite frankly, put the Criteria into plain English.” Dione Geiger, President Florida Sterling Council, Southeast Partnership for Business Excellence (Florida and Georgia)

For decades, this book has served as a guide to organizations that document their continuous improvement efforts using Baldrige Award-type management systems. Readers will learn what each area of the system means for organizations and how the synergy between process-oriented parts—leadership; strategy; customers; measurement, analysis, and knowledge management; workforce; and operations—can lead to excellent performance results. This book provides a valuable, step-by-step approach to help identify and put in place properly focused continuous improvement systems. Seven types of information are provided in this book for each of the Items in Categories 1 through 7 of the 2021–2022 Baldrige Framework and Performance Excellence Criteria: 1. The actual language of each Item, including Notes 2. A plain-English explanation of the requirements and rationale for each Item 3. A table showing the similar requirements of the Criteria 4. A summary of the requirements of each Item in flowchart form 5. The key linkages between each Item and other Items 6. An explanation of some potential adverse consequences 7. Examples of effective practices Features of this edition include: A stakeholder matrix table of contents that identifies relevant material within the book for key stakeholder groups: senior leaders, examiners, performance excellence initiative leaders, application writers, and program administrators Tables for each Criteria Item showing the similar expectations of the Criteria award (and award program administrators) presented only once at the scoring level where the expectation first appears to help examiners determine at what level an expectation belongs Online resources, including scoring calibration guides for education, healthcare, and business/nonprofit/government organizations, a guide to self-assessment of organizations and management systems, and a guide to the alignment of Baldrige, Six Sigma, Lean, and Balanced Scorecard A new crosswalk between Baldrige and ISO standards and a set of global performance excellence best practices Information on other award programs throughout the world such as the European Foundation for Quality Management (EFQM), which has undergone significant changes in the 2020 model, and the China Association for Quality

Will help org. respond to the diverse needs of students, the need for enhanced curriculum and educ. delivery methods, changing regulatory require., demanding accreditation require., and the growing role of the Internet. Whether your org. is small or large, is involved in K-12 or higher educ., or has one facility or multiple sites, these Criteria provide a valuable framework that can help you plan in an uncertain environment. Use the Criteria to assess performance on a range of key indicators: student learning, student and stakeholder satisfaction, educ. design and delivery, financial, faculty and staff development and well-being, and operations. Can help you align resources; improve commun., productivity, and effectiveness; and achieve strategic goals. Illus.