9 1 1 What Is Your Emergency

This book contains actual 911 and non-emergency calls that came into the San Diego Police Department Communications Division during my 19 years working as a Police 911 Dispatcher. This book represents the calls received as accurately as possible. I did not embellish them to make the calls funnier or more exciting. These are actual calls, often unbelievable, but they are real calls. This book is a way for me to portray the "real world" life of a 911 dispatcher. Some people may not understand why or how we can make light of some of the calls in this book. You may fall into that category making this book not your cup of tea. If however, you can approach this book with an open mind, and a light heart, you may gain a different perspective about 911 dispatchers then you had before. Of course, the bulk of calls coming in were true emergencies that would not be appropriate for this book. I chose mostly, the light hearted calls that would make you come away from the book with a smile, instead of a heavy heart. The Dark Side Chapter is the only chapter in this book with samples of the more serious, violent type of calls we get on a daily basis. Many of you may be amazed by the sub culture out there, and how they live on a day to day basis. Many of these calls may shock you, and have you scratching your head thinking....OMG really?!! I took my job very seriously, and would never willingly jeopardize the confidentiality, or privacy of anybody who asked for my help. Therefore, I did not use real personal names or addresses from any callers in this book without their consent. Any names or a personal address used in this book that may sound familiar is pure coincidence. I hope you enjoy this book.

It's Time to Call 911 offers parents a children's book about emergencies, and how to deal with them.

"A leader in the field of public safety and CEO of a company providing communications training to the 9-1-1 industry descibes her experiences of being an emergency 9-1-1 operator as she rose through the ranks from a rookie 9-1-1 dispatch operator to the director of a large 9-1-1 dispatch center"--

This book contains actual 911 and non-emergency calls that came into the San Diego Police Department Communications Division during my 19 years working as a Police 911 Dispatcher. This book represents the calls received as accurately as possible. I did not embellish them to make the calls funnier or more exciting. These are actual calls, often unbelievable, but they are real calls. This book is a way for me to portray the "real world" life of a 911 dispatcher. Some people may not understand why or how we can make light of some of the calls in this book. You may fall into that category making this book not your cup of tea. If however, you can approach this book with an open mind, and a light heart, you may gain a different perspective about 911 dispatchers then you had before. Of course, the bulk of calls coming in were true emergencies that would not be appropriate for this book. I chose mostly, the light hearted calls that would make you come away from the book with a smile, instead of a heavy heart. The Dark Side Chapter is the only chapter in this book with samples of the more serious, violent type of calls we get on a daily basis. Many of you may be amazed by the sub culture out there, and how they live on a day to day basis. Many of these calls may shock you, and have you scratching your head thinking....OMG really?!! I took my job very seriously, and would never willingly jeopardize the confidentiality, or privacy of anybody who asked for my help. Therefore, I did not use real personal names or addresses from any callers in this book without their consent. Any names or a personal address used in this book that may sound familiar is pure coincidence. I hope you enjoy this book.

A rookie 911 operator writes with humor, empathy, and amazing candor of the demanding job that changes her life forever.

This book contains actual 911 emergency and non-emergency calls that came into the San Diego Police Department Communications Division during my 19 years as a Police 911 Dispatcher. This book represents the calls received as accurately as possible. I did not embellish them to make them funnier or more exciting. These are actual calls, often unbelievable, but they are real calls. This book is a way for me to portray the "real world" of a 911 dispatcher. As you read through the book, I hope you can get a sense of the many emotions that I felt during the course of each shift. As you can imagine, the majority of calls received were true emergencies. I chose mostly the light hearted calls that would make you come away from the book with a smile, instead of a heavy heart. The Dark Side is the chapter in this book I devoted to the more serious, violent type of calls we get on a daily basis. Many of these calls may shock you, and have you scratching your head thinking...OMG really?! I hope you enjoy this book.

This children's book is a guideline to help you know what to expect when calling 911 in a real emergency event. It is very important to remain calm, listen carefully to the operator, and know your address.Not every situation is an emergency which is why you should always have your local non-emergency number on hand. It is also important that we do not prank call due to the number of high volume calls to your local police department.