A Textbook Of Retail For Class Ix A Y 2023 24 Onward

A Textbook of Retail [Subject Code: 401] for class 9 is designed and developed to facilitate the job role of Store Operation Assistant. It provides learners with the necessary skills and knowledge through practice, experience, and applications in day-to-day business. It has been developed as per the latest syllabus and examination pattern prescribed by the CBSE. The retail industry is one of the fastest growing industries in the skill sector. The entry of many small and large stores has increased the demand for skilled and trained retail professionals for various job roles such as store operation assistant, trainee associate, sales associate, etc. The objectives of this job role are to deliver products and services to the customers, maintain sufficient stock levels, sustain health and safety, and work effectively in a team as well as in the organisation. Consumers have become more aware of the practices in the retail sector as a result of the development of modem merchandising strategies and the establishment of large retail companies. Experiential learning stresses on the learning methodology for the individual. Thus, the learning activities are student-oriented rather than teacher-oriented. In this book, students will learn about introduction to retailing, receiving and storing goods, stock level in storage and how to deliver excellent customer service. Salient Features of this Book • This book adopts a simplified method of presenting the ideas, keeping the needs and expectations of the students and teachers in mind as laid down in the syllabus. • This book is divided into two parts: * Part A deals with the Employability Skills with chapters on the units: Communication Skills- I, Self-Management Skills- I, ICT Skills- I, Entrepreneurial Skills- I and Green Skills - I. * Part B which deals with the Subject Specific Skills comprises of four units. Each unit has four sessions. The first unit focuses on the introduction of retailing. The second unit explains the procedure of receiving and storing of goods. The third unit discusses the stock levels in retail stores, and the fourth unit describes how to deliver excellent customer service. • This book is learner-centred with a comprehensive approach. • Every session in each unit has its accompanying activity and practical exercises. Also, each unit ends with a self assessment consisting of multiple choice questions, short answer and long answer questions that help in assessing the students' learning. • The learning objectives at the beginning of each unit describe a direction for the student to acquire new skills, knowledge and attitudes. • Fascinating pictures related to the topics are given. We hope that this book will help learners understand retail concepts and scenarios, allowing them to become successful retail professionals. Any suggestions for further improvement of the book will be most welcomed. We wish the readers all the best in their career. -Authors

A Textbook of Retail [Subject Code: 401] for class 10 is designed and developed to facilitate the job role of Store Operation Assistant. It provides learners with the necessary skills and knowledge through practice, experience, and applications in day-to-day business. It has been developed as per the latest syllabus and examination pattern prescribed by the CBSE. The retail industry is one of the fastest growing industries in the skill sector. The entry of many small and large stores has increased the demand for skilled and trained retail professionals for various job roles such as store operation assistant, trainee associate, sales associate, etc. The objectives of this job role are to deliver products and services to the customers, maintain sufficient stock levels, sustain health and safety, and work effectively in a team as well as in the organisation. Consumers have become more aware of the practices in the retail sector as a result of the development of modem merchandising strategies and the establishment of large retail companies. Experiential learning stresses on the learning methodology for the individual. Thus, the learning activities are student-oriented rather than teacher-oriented. In this book, students will learn about introduction to retailing, receiving and storing goods, stock level in storage and how to deliver excellent customer service. Salient Features of this Book • This book adopts a simplified method of presenting the ideas, keeping the needs and expectations of the students and teachers in mind as laid down in the syllabus. • This book is divided into two parts: * Part A deals with the Employability Skills with chapters on the units: Communication Skills- I, Self-Management Skills- I, ICT Skills- I, Entrepreneurial Skills- I and Green Skills - I. * Part B which deals with the Subject Specific Skills comprises of four units. Each unit has four sessions. The first unit focuses on the introduction of retailing. The second unit explains the procedure of receiving and storing of goods. The third unit discusses the stock levels in retail stores, and the fourth unit describes how to deliver excellent customer service. • This book is learner-centred with a comprehensive approach. • Every session in each unit has its accompanying activity and practical exercises. Also, each unit ends with a self assessment consisting of multiple choice questions, short answer and long answer questions that help in assessing the students' learning. • The learning objectives at the beginning of each unit describe a direction for the student to acquire new skills, knowledge and attitudes. • Fascinating pictures related to the topics are given. We hope that this book will help learners understand retail concepts and scenarios, allowing them to become successful retail professionals. Any suggestions for further improvement of the book will be most welcomed. We wish the readers all the best in their career. -Authors

A Textbook of Tourism [Subject Code 406] for class 9 is designed to facilitate the job role of Travel Agent/Tour Operator. This book has been developed as per the latest syllabus and examination pattern prescribed by the CBSE. The language in the book is deliberately kept to be reader-friendly, allowing easy accessibility and grasp of knowledge. In addition, CBSE has introduced Tourism as a vocational course at the school level. In addition, the pictures are used to give the readers a good understanding of the topics without any difficulties. This book will teach you about the major components and growth of tourism industry, history of tourism, different tourism channels of the tourism industry and various resources and products of tourism. Tourism has grown significantly in the last decade. Tourism is the world's largest and fastestgrowing industry and also the largest source of income and employment. India is a diverse country, and its diversity attracts visitors from around the world. India is a developing nation, and tourism provides emerging and developing nations with excellent opportunities to strengthen their economies, contribute to local infrastructure, preserve the environment and cultural treasures and traditions, and lessen poverty and inequality. The government is emphasising in developing and promoting tourism. It has also introduced various policies and schemes to boost the tourism industry by providing more job opportunities in the society. It has also started several short-term vocational courses related to the travel and tourism sector. With these courses, individuals can quickly acquire the necessary skills to join the travel industry. Each chapter has been divided into the following parts: (a) Introduction: It introduces you to the chapter's topic and learning objectives. (b) Relevant Knowledge: This part of the lesson provides you with the relevant information on the topic(s) covered in the chapter. The knowledge developed through this part will enable you to perform certain activities. (c) Exercises: The various questions included in this part of the chapter will help you check your understanding of the topics learned. We hope that this book will help further enhance the understanding and knowledge of the tourism sector. We also hope that this book will boost the students' morale and enormously benefit the teachers. This book attempts to cover almost every aspect of tourism and travel that can help students become tourism professionals. Constructive suggestions for the improvement of the book are most welcome. -Authors

The term "artificial intelligence" may sound intimidating to some, but it has been in use for decades and its applications are more common than you might imagine. It is gaining the spotlight across applications in our personal and professional lives. AI is still at a relatively early stage of development, so that the range of potential applications, have ample scope left for further development. It holds the promise of solving some of the most pressing issues facing society, but also presents challenges such as unethical use of data and potential job displacement. There are so many amazing ways artificial intelligence and machine learning are used behind the scenes to impact our everyday lives. A1 assists in every area of our lives, whether we're trying to read our emails, get driving directions, get music or movie recommendations. AI is a constellation of technologies that enable machines to act with higher levels of intelligence and emulate the human capabilities of sense, comprehend and act. A1 is not specifically related to computer science. This is a field of study that encompasses human behaviour, biology, psychology, and even language and linguistics. AI presents opportunities to complement and supplement human intelligence and enrich the way people live and work. Artificial Intelligence is being widely recognized to be the power that will fuel this future global digital economy. Countries around the world are becoming increasingly aware of the potential benefits of developing and applying AI. From SIRI to self-driving cars, artificial intelligence (AI) is progressing rapidly. While science fiction often portrays AI as robots with human-like characteristics, AI can encompass anything from Google's search algorithms to IBM's Watson to autonomous weapons. From Amazon shopping recommendations, Facebook image recognition, and personal assistants like Siri, Cortana, and Alexa, your phone is becoming a portal to real-world applications of artificial intelligence. This book is a "glimpse into the future" that illustrates how AI will continue to transform our daily lives in the near future. Digitalisation and the new technological possibilities that artificial intelligence (A1) brings are driving the biggest social and economic changes since the industrial revolution. Without the right political, economic and ethical framework conditions there is a risk of uncontrolled development and a negative impact of AI. Artificial intelligence (A1) is doing a lot of good and will continue to provide many benefits for our modern world, but along with the good, there will inevitably be negative consequences. The sooner we begin to contemplate what those might be, the better equipped we will be to mitigate and manage the dangers. While writing the book, we have tried to keep the explanation simple with lots of examples and illustrations. Lastly, there is always a scope of improvement. Thus, it is a request to our esteemed readers to send the feedback and suggestions etc for the improvement of the book. All your requests are welcome.

A Textbook of Tourism [Subject Code 806] for Class 12 is designed to facilitate the job role of Travel Blogger, Airline Staff, Hotelier, Tourism Manager, Travel Consultant, Front Office Executive, Travel Executive, Tourist Guide, Transport Agent and Tour Operator. This book has been developed as per the latest syllabus and examination pattern prescribed by the CBSE with the planned instructions consisting of units for developing employability and skills competencies among students. The language in the book is deliberately kept reader-friendly, allowing easy accessibility and grasp of knowledge. In the contemporary era, the predominance of the internet and advanced technology have increased the operational value of tour operators and travel agencies. Increased domestic and international visits to India led to an increased dependence on travel intermediaries. Also, the lower investment and attractive returns enticed many people to start their own travel agencies. The book provides a comprehensive view of travel agencies' and tour operators' businesses in the tourism sector. Each topic is discussed and supported by examples to provide students with a better understanding. The book proposes to provide both practical and theoretical knowledge about the tourism industly. It also imparts basic knowledge of contemporary topics like online travel agencies, e-visa, the significance of travel insurance in the post-COVID-19 phase and entrepreneurship in the tourism trade. This book aims to impart knowledge about the travel intermediaries' significance, operating mechanisms, and activities. The wide array of activities carried out by travel agents and tour operators covers itinerary planning, package design, helping travellers choose a destination, costing the package, marketing the product, operating the booking software (GDS), and so on. This book will help students learn about the significance of travel intermediaries in facilitating travellers in different ways throughout their vacations. Each chapter has been divided into the following parts: (a) lntrodudion: It introduces you to the unit's topic and learning objectives. (b) Relevant Knowledge: This part of the unit provides you with the relevant information on the topics covered. The knowledge developed through this part will enable the students to perform certain activities listed at the end of each topic. (c) Assignment: The various questions included in this part will help the students to check their understanding of the topics learned. Sincere attempts have been made to keep the language of the book simple. The concepts have also been explained through pictorial illustrations wherever necessary. This will allow the students to have a swift reading of the book, making the content of the book easy to understand. We also hope that this book will boost the students' morale and enormously benefit the teachers. Constructive suggestions for the improvement of the book are most welcome. The authors would be glad to read the feedback and implement it in upcoming books. -Authors

We are very pleased to place before the students the thoroughly revised, enlarged and updated edition of the book entitled 'I.C.S.E. Economic Applications' for the students of Class IX This edition of the book has been designed strictly according to the latest course scheme prescribed by the Council of Indian Certificate of Secondary Examination (I.C.S.E.), New Delhi. • Efforts have been made to incorporate the latest available material and statistical information pertaining to various aspects of the Indian Economy. • Each chapter is equipped with a Question Bank consisting of exam oriented questions with their to-the-point answers. • To make the text interesting and easily understandable the language has been kept simple and lucid. • The book covers the course comprehensively. • Project work given at the end has been specially designed for the students. • Two Model Test Papers based on the examination pattern have also been given at the end. • Glossary of various technical terms used in the book has been further updated to cover the entire course. It is, therefore, sincerely hoped that this book will prove immensely useful to both students and teachers. We express our special thanks to M/s Goyal Brothers Prakasban for bringing out the book in record time. Suggestions and opinions of the readers of the book would be most welcome. J.P. Goel & Kaushal Goel C-131B, Sushant Lok-3 Sector 57, Gurugram (Haryana) Mobile : 9810945659 8595188940 e-mail : jpgoel03@gmai1 .com

The inspiring, life-changing bestseller by the author of LEADERS EAT LAST and TOGETHER IS BETTER. In 2009, Simon Sinek started a movement to help people become more inspired at work, and in turn inspire their colleagues and customers. Since then, millions have been touched by the power of his ideas, including more than 28 million who’ve watched his TED Talk based on START WITH WHY -- the third most popular TED video of all time. Sinek starts with a fundamental question: Why are some people and organizations more innovative, more influential, and more profitable than others? Why do some command greater loyalty from customers and employees alike? Even among the successful, why are so few able to repeat their success over and over? People like Martin Luther King Jr., Steve Jobs, and the Wright Brothers had little in common, but they all started with WHY. They realized that people won't truly buy into a product, service, movement, or idea until they understand the WHY behind it. START WITH WHY shows that the leaders who've had the greatest influence in the world all think, act, and communicate the same way -- and it's the opposite of what everyone else does. Sinek calls this powerful idea The Golden Circle, and it provides a framework upon which organizations can be built, movements can be led, and people can be inspired. And it all starts with WHY.

Kindness is the foundation of the world's great religions and most-enduring philosophies. Why, then, does being kind feel so dangerous? If we crave kindness with such intensity, why is it a pleasure we often deny ourselves? And why—despite our longing—are we often suspicious when we are on the receiving end of it? In this brilliant book, the eminent psychoanalyst Adam Phillips and the historian Barbara Taylor examine the pleasures and perils of kindness. Modern people have been taught to perceive ourselves as fundamentally antagonistic to one another, our motives self-seeking. Drawing on intellectual history, literature, psychoanalysis, and contemporary social theory, this book explains how and why we have chosen loneliness over connection. On Kindness argues that a life lived in instinctive, sympathetic identification with others is the one we should allow ourselves to live. Bursting with often shocking insight, this brief and essential book will return to its readers what Marcus Aurelius declared was mankind's "greatest delight": the intense satisfactions of generosity and compassion.