Acrp Report 10

"TRB's Airport Cooperative Research Program (ACRP) Synthesis 48: How Airports Measure Customer Service Performance examines the strategic importance of customer service and how airports are measuring the quality of customer service."-- Publisher's description.

TRB’s Airport Cooperative Research Program (ACRP) Report 44: A Guidebook for the Preservation of Public-Use Airports describes why public-use airports close and identifies measures and strategies that can be undertaken to potentially help preserve and prevent an airport closure.

TRB's Airport Cooperative Research Program (ACRP) Report 70: Guidebook for Implementing Intelligent Transportation Systems Elements to Improve Airport Traveler Access Information provides descriptions, component details, and examples of how airport ground access information can be disseminated using various intelligent transportation systems (ITS) technologies. The guidebook contains tables to help airport operators determine the applicability of certain ITS strategies based on airport operational needs and airport size. The printed version of the report includes an interactive CD-ROM designed to help explore and evaluate the information needs of various airport traveler market segments and to identify ITS technologies that best meet the needs of the airport user. The CD-ROM also contains a decision support tool that allows users to identify appropriate methods of delivering airport traveler information based on the airport traveler market segment.

At head of title: Airport Cooperative Research Program.

TRB's Airport Cooperative Research Program (ACRP) Report 41: Guide to the Decision-Making Tool for Evaluating Passenger Self-Tagging provides the information and tools, included on and accompanying CD-ROM, necessary for an airport or airline to determine the appropriateness of pursuing passenger self-tagging should it be allowed in the United States in the future. The tools, in an Excel Spreadsheet format, allow for the input of airport-specific information, such as facility size and passenger flows, while also providing industry averages to assist those airports and airlines that haven't yet collected their individual information. The decision-making tools provide both qualitative and quantitative information that can then be used to assess if passenger self-tagging meets organizational needs or fits into their strategic plan. Appendix A to ACRP 41 was published online as ACRP Web-Only Document 10: Appendix A: Research Documentation for ACRP Report 41. The CD-ROM included as part of ACRP Report 41 is also available for download from TRB's website as an ISO image.

ACRP Report 65: Guidebook for Airport Irregular Operations (IROPS) Contingency Planning is a practical guidebook for commercial passenger service airports of all sizes to develop, continually evaluate, and update their contingency plans for procedures pertaining to IROPS that may cause significant disruptions to customers. This guidebook assists aviation system partners in improving their response to customer care during a broad array of IROPS conditions and with step by step templates for the preparation of contingency plans that include necessary communications, collaboration, and coordination to address customer needs. A specific focus on the needs of smaller airports has been included in the development of the guidebook.

TRB's Airport Cooperative Research Program (ACRP) Report 25, Airport Passenger Terminal Planning and Design comprises a guidebook, spreadsheet models, and a user's guide in two volumes and a CD-ROM intended to provide guidance in planning and developing airport passenger terminals and to assist users in analyzing common issues related to airport terminal planning and design. Volume 1 of ACRP Report 25 explores the passenger terminal planning process and provides, in a single reference document, the important criteria and requirements needed to help address emerging trends and develop potential solutions for airport passenger terminals. Volume 1 addresses the airside, terminal building, and landside components of the terminal complex. Volume 2 of ACRP Report 25 consists of a CD-ROM containing 11 spreadsheet models, which include practical learning exercises and several airport-specific sample data sets to assist users in determining appropriate model inputs for their situations, and a user's guide to assist the user in the correct use of each model. The models on the CD-ROM include such aspects of terminal planning as design hour determination, gate demand, check-in and passenger and baggage screening, which require complex analyses to support planning decisions. The CD-ROM is also available for download from TRB's website as an ISO image.