Basic Communication Skills A Workshop Manual For The Development Of Interpersonal Communication Skills

American businesses invest as much as $30 billion a year on training and development in communication. That's because it's more critical than ever that employees develop strong people skills.Here to help is The Interpersonal Communication Skills Workshop, which includes everything trainers need to design and deliver a two-day workshop that covers listening, assertiveness, resolving conflict, and coordinating action. The trainer will learn leading-edge trends in interpersonal communication training, including: Applications of adult learning theory unique to interpersonal communications training-- Task-by-task processes for training-- Proven methods such as accelerated learning and action learning.-- Performance orientation-- Communication skills for collaboration and organizational learning.Neatly organized in four modules, The Interpersonal Communication Skills Workshop also features adaptable lecture notes, objectives, agenda, handouts, overhead materials, discussion questions, exercises, and activities.

The key to perfecting your communication strategy Great communication skills can make all the difference in your personal and professional life, and expert author Elizabeth Kuhnke shares with you her top tips for successful communication in any situation. Packed with advice on active listening, building rapport with people, verbal and non-verbal communication, communicating using modern technology, and lots more, Communication Skills For Dummies is a comprehensive communication resource no professional should be without! Get ahead in the workplace Use effective communication skills to secure that new job offer Convince friends and family to support you on a new venture Utilising a core of simple skills, Communication Skills For Dummies will help you shine—in no time!

Effective communication is an important element of success for every organization, leader, manager, supervisor, and employee. Good communication skills are a prerequisite for advancement in most fields and are key to exercising influence both within and beyond the work group. This edition retains the subject matter strengths of the previous version and augments them with content that reflects new understandings of interpersonal communications, new communication technologies, and new organizational practices that include wider spans of management control, greater employee empowerment, geographically dispersed work groups, and team-based activities. It also contains new material on persuasive communications, dialogue, and nominal group technique. New chapters on techniques for generating ideas and solutions and communicating in the multicultural workplace offer fresh perspectives on topics that have become increasingly important in today’s workplace. Throughout the book, the authors provide assessments, exercises, and Think About It sections that offer readers numerous opportunities for practice and feedback. Any person can realize the benefits of improved communication skills. Interpersonal Communication Skills in the Workplace, Second Edition, provides the insight and expertise needed to achieve this goal. Readers will learn how to: * Solve common communication problems. * Communicate with different personality types. * Read non-verbal cues. * Improve listening skills. * Give effective feedback. * Be sensitive to cultural differences in communication. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy.org or purchase an online version of the course through www.flexstudy.com.