Beyond Lip Service

The ugly truth about diversity is that some people worry they must give up their power for others to have a chance. La'Wana Harris's Inclusion Coaching method helps people realize that sharing power isn't the same as losing it. The elephant in the room with diversity work is that people with privilege must use it to allow others equal access to power. This is often why diversity efforts falter—people believe in diversity until they feel that they have to give something up. How do we talk them through this shift? La'Wana Harris introduces Inclusion Coaching, a new tool based on cutting-edge research that identifies the stages of preparation, implementation, and “self-work” necessary to help individuals, teams, and organizations build a sustainable culture of inclusion. Harris's six-stage COMMIT model—Commit to courageous action, Open your eyes and ears, Move beyond lip service, Make room for controversy and conflict, Invite new perspectives, and Tell the truth even when it hurts—provides a proven process for making people aware of their own conscious and unconscious biases and concrete steps to make inclusion an embedded reality. Harris offers managers and diversity coaches new models to empower everyone from employees to CEOs to “do” inclusion and address deep-rooted biases that are often invisible. She addresses the growing need to challenge bias and build authentic cultures where everyone can feel a sense of belonging.

This book underscores the importance of moving beyond lip service or hollow platitudes to mobilize and expand the capacity of social justice movements to foster policy change and incubate new programs at the local, state, and federal levels. In the wake of global protests spurred by acts of police brutality in the United States, present-day problematic policing and racial injustice in Black and Brown communities surged to the forefront of political discourse in recent years. Institutionalized backlash politics, which emerged during the post-Civil Rights era, perpetuated and further exacerbated generations-long racial disparities and stymied systemic change. This edited volume describes pilot programs and community-based initiatives that show promise as tools for equity and racial justice in Black and Brown communities. This book will be of great value to scholars and academics interested in racism, justice, community development and social work. The chapters in this book were originally published in the Journal of Community Practice.

Discover how to build a sustainable culture of inclusion with a coaching method that shows people that sharing power isn’t the same as losing it. The elephant in the room with diversity work is that people with privilege must use it to allow others equal access to power. This is often why diversity efforts falter—people believe in diversity until they feel that they must give something up. How do we talk them through this shift? La’Wana Harris introduces Inclusion Coaching, a new tool based on cutting-edge research that identifies the stages of preparation, implementation, and “self-work” necessary to help individuals, teams, and organizations build a sustainable culture of inclusion. Harris’s six-stage COMMIT model—Commit to courageous action, Open your eyes and ears, Move beyond lip service, Make room for controversy and conflict, Invite new perspectives, and Tell the truth even when it hurts—provides a proven process for making people aware of their own conscious and unconscious biases and concrete steps to make inclusion an embedded reality. Harris offers managers and diversity coaches new models to empower everyone from employees to CEOs to “do” inclusion and address deep-rooted biases that are often invisible. She addresses the growing need to challenge bias and build authentic cultures where everyone can feel a sense of belonging. “A good read for all concerned with the question of human training, leadership development, and organizational change. It challenges us to think about diversity in more concrete ways to ensure transformative change in organizational leadership and within institutional structures.... The book’s major strength is the focus on concrete and actionable practices to realize the hopes and dreams of genuine inclusion and diversity.” —George J. Sefa Dei, Professor of Social Justice Education, Ontario Institute for Studies in Education, University of Toronto, and Fellow, Royal Society of Canada “A clear, powerful guide through what a growing number of us in the coaching profession believe is imperative to our survival and relevance as a profession.... Through many powerful examples, and with a very calm, incontrovertible voice, La’Wana Harris has made the intersection between coaching and inclusion work crystal clear. Bravo!” —Halli MacNab, PCC, President, Association of Coach Training Organizations, and C.O.O., Accomplishment Coaching

*Note: This companion Action Guide is the workbook that accompanies the "Diversity Beyond Lip Service: A Coaching Guide for Challenging Bias" book. These pragmatic tools, stories and activities are designed to help business leaders, trainers, coaches and diversity & inclusion practitioners embed fundamental inclusive behaviors in their organizations. Contact [email protected] for customized curriculum and materials to support your implementation strategy beyond the foundational diversity, equity and inclusion principles. Tu as des groupes de ressources d'employés, des comités d'inclusion et des formations sur les préjugés inconscients, et maintenant ? Le sujet que tout le monde veut éviter en matière de diversité est que les personnes qui ont des privilèges doivent s'en servir pour permettre aux autres d'avoir un accès égal au pouvoir. Comment pouvons-nous les aider à gérer ce changement ? Afin de fournir à nos clients le service que nous revendiquons, nous devons faire notre propre travail pour prendre conscience de nos faiblesses et de nos préjugés personnels et organisationnels dans le domaine complexe de la diversité et de l'inclusion. À travers de nombreux exemples percutants, et d'une voix très calme et incontestable, Mme Harris a clairement exposé le recoupement entre le coaching et le travail d'inclusion. Bravo ! Halli MacNab, PCC, Présidente de l'Association des organisations de formation des coachs et Directrice des opérations de Accomplishment Coaching La'Wana Harris m'a ouvert les yeux sur le pouvoir des pratiques de coaching pour créer de nouvelles voies en matière de diversité et d'inclusion, que tu aies ou non une formation de coach officielle. Lis ce livre et contribue à créer des lieux de travail où chacun peut s'engager honnêtement et accéder librement. Marshall Goldsmith, vainqueur du titre coach exécutif de Thinkers50 et deux fois vainqueur du titre Leadership Thinker in the World Le coaching consiste à élargir la vision qu'ont les gens d'eux-mêmes et du monde qui les entoure. La'Wana Harris nous montre comment utiliser une approche de coaching dans nos discussions pour aider les gens à reconnaître courageusement lorsqu'ils ont agi par jugement, pouvoir et privilège. Marcia Reynolds, membre du Conseil d'administration et ancienne présidente monde de la Fédération internationale des coachs, et auteure de la The Discomfort Zone La'Wana Harris veut nous faire comprendre que l'inclusion est la responsabilité de tous. Pas de honte ni de reproches. Nous pouvons tous nous améliorer. Ken Blanchard, co-auteur de The New One Minute Manager(R) et Servant Leadership in Action

For Christians seeking to deepen or strengthen their spiritual relationship, More Than Lip Service serves as a beacon. This book provides a biblical definition and description of Christian behaviors and values. More Than Lip Service is a message to Believers at various stages in their walk with Christ —from those already in spiritual leadership positions to those who are just beginning. As this book assists in the development of spiritual maturity, it also challenges every reader, regardless of their current spiritual relationship, to consider their approach to serving and living for God.

THE KNOWLEDGE YOU NEED TO BE A GRAMMAR GURU. How you speak and write can say a lot about you. Grammar makes a lasting impression, but learning it can seem like a never-ending parade of complicated and contradictory rules! That’s why we at The Princeton Review created Grammar Smart—instead of boring you with countless rules and confusing grammatical terms, this book takes a fun approach to showing the logic behind each correct sentence. This updated fourth edition of Grammar Smart brings you: • In-depth reviews of the basic parts of speech • Tips on how to avoid misplaced modifiers and dangling participles • A glossary of key grammar terms • Quick quizzes throughout the book to help you check your progress • Detailed sentence diagrams to help you identify word classes • Comprehensive summaries of each major grammar topic

*Note: This companion Action Guide is the workbook that accompanies the "Diversity Beyond Lip Service: A Coaching Guide for Challenging Bias" book. These pragmatic tools, stories and activities are designed to help business leaders, trainers, coaches and diversity & inclusion practitioners embed fundamental inclusive behaviors in their organizations. Contact [email protected] for customized curriculum and materials to support your implementation strategy beyond the foundational diversity, equity and inclusion principles. You have employee resource groups, inclusion councils, and unconscious-bias training-what's next? The elephant in the room with diversity work is that people with privilege must use it to allow others equal access to power. How do we talk them through this shift? "In order to provide the service to our clients that we claim, we must do our own work to become aware of our personal and organizational blind spots and biases in the complex realm of diversity and inclusion. Through many powerful examples, and with a very calm, incontrovertible voice, Ms. Harris has made the intersection between coaching and inclusion work crystal clear. Bravo!" Halli MacNab, PCC, President, Association of Coach Training Organizations, COO, Accomplishment Coaching "La'Wana Harris has opened this coach's eyes to the power of coaching practices to create new paths for diversity and inclusion work-whether or not you are formally trained as a coach. Please read this book and help create workplaces with honest engagement and access for all." Marshall Goldsmith, Thinkers50 #1 Executive Coach and two-time #1 Leadership Thinker in the World "Coaching is about expanding people's view of themselves and the world around them. La'Wana Harris demonstrates how we can use a coaching approach in conversations to help people courageously recognize when they have acted out of judgment, power, and privilege." Marcia Reynolds, board member and past Global President, International Coach Federation, and author of The Discomfort Zone "La'Wana Harris wants us to understand that inclusivity is everyone's responsibility. There's no shaming or finger-pointing here. We all have room to improve." Ken Blanchard, coauthor of The New One Minute Manager(R) and Servant Leadership in Action