Bringing Loyalty To Life

After more than 40 years in the retail loyalty business Richard Beattie, founder and chairman of the world-leading, pioneering loyalty giant TCC, shares fifty essential lessons about shopper behaviour, delivering key insights into how to create successful customer loyalty programmes in an ever-changing retail landscape. Based on the many thousands of loyalty solutions that TCC has designed for its partners over the course of three decades as well as the company’s extensive research into shopper behaviour, this book is an invaluable, in-depth resource for retail professionals at any level who are seeking to understand the past, present and future of loyalty and want to: discover how loyalty campaigns can drive increased revenue and growth design loyalty campaigns for their business and measure their success create deep and enduring emotional connections with customers be a force for positive change in the community keep up with retail trends and stay ahead of the competition. Discover the key components of successful loyalty campaigns and learn how this industry expert has helped numerous global retailers change shopper behaviour.

Written by the president of the Parenting in the Workplace Institute, Babies at Work is the first book to explain the transformation that occurs when babies can come to work with their parents for the first several months of life. Babies at Work explains why well-structured baby programs are highly successful and describes the dramatic benefits that more than 1,300 babies have brought to more than 115 organizations to date. Testimonial: "Ms. Moquin addresses a highly pertinent topic and is a pioneer for business leaders and parents. Her expertise and research highlight an important way for organizations to find and keep top employees and contribute toward making themselves great places to work. This concept makes solid business sense and I would recommend this as "must-read" material for any Human Resources executive and every business owner." Deborah Driskill, CEO, CDG & Associates, Winning Workplaces national finalist; Working Woman Regional Recipient - Best Company to Work For

Encouraging and practical, biblically based guidance for struggling churches from a minister who successfully nurtured his congregation to a new vision of ministry. Beginning with root causes of declining ministry, Buttry analyzes 'survival mentality'-its symptoms, its debilitating effects on the thinking o f members, and the dangers it poses to the church's future.

This work includes a foreword by lynne Maher. Head of Innovation Practice, NHS Institute for Innovation and Improvement, University Of Warwick, Coventry. "Experience Based Design" (EBD) is a new way of bringing about improvements in healthcare services by being user-focussed. Facilities, healthcare professionals, carers, family and friends are all involved in the patient experience and systems and policies need to adapt to take this into consideration. By exploring the underlying concepts, methods and practices of EBD, this exciting guide offers a unique approach to healthcare customer satisfaction. It offers recommendations for the future and many interesting points for discussion. It will be of great interest to health and social care management, particularly directors of service improvement in hospitals and directors of nursing, health and social care policy makers and shapers, and quality improvement and organisational development specialists in healthcare. Patient groups and national organisations, too will find the book inspirational. 'Experience based design-you cannot do without it. Read this book and it will change the way you think about providing health services for ever.' - Lynne Maher.

Bringing the Nation Back In takes as its starting point a series of developments that shaped politics in the United States and Europe over the past thirty years: the end of the Cold War, the rise of financial and economic globalization, the creation of the European Union, and the development of the postnational. This book contends we are now witnessing a break with the post-1945 world order and with modern politics. Two competing ideas have arisen—global cosmopolitanism and populist nationalism. Contributors argue this polarization of social ethos between cosmopolitanism and nationalism is a sign of a deeper political crisis, which they explore from different perspectives. Rather than taking sides, the aim is to diagnose the origins of the current impasse and to "bring the nation back in" by expanding what we mean by "nation" and national identity and by respecting the localizing processes that have led to national traditions and struggles.

This is a story about bullying and how dangerous it can be. Mike Decker and Jimmy Pittenger want to protect a new student named Fletcher from being bullied by Sam Newman. Its Fletchers first day at Stockton Elementary, and already Sam has zeroed in on him. Mike and Jim are determined to put an end to Sams reign of terror... but how?