Building Excellence

Building Excellence synthesizes key theoretical and practical considerations in developing principles, criteria, decision-making structures, and processes for assessing and investing in collaborative S&T infrastructure.

Social work curriculum changes that really work. The Boyer Report and the Council on Social Work Education have placed expectations on universities and social work programs to make sure undergraduate students know how to develop, use, and communicate empirically-based knowledge. Building Excellence is a handbook for integrating research into undergraduate curriculums, using the curriculum of the University of Tennessee College of Social Work as an example. This unique book showcases social work research conducted by UT seniors, who were paired upon graduation with doctoral students who helped them place their research in publication form. Building Excellence demonstrates how universities can develop into communities of learners by strengthening critical thinking, independent thinking, and creative imagination at the undergraduate level. For several years, The University of Tennessee, Knoxville, has created opportunities for students to gain professional experience in their fields of interest through research projects that establish the connection between study and knowledge. The results of several projects conducted by UT seniors are presented here, reaffirming that faculty mentoring is crucial to this effort. Student research findings presented in Building Excellence examine: emotional and behavioral symptoms of sexually abused children using two symptom scales—internalizing and externalizing stress and strain experienced by personal care assistants caring for people suffering from dementia the relationship between childhood abuse and adult suicide the effectiveness of court-mandated treatment of recidivism among juvenile offenders barriers to effective medication adherence among the elderly Building Excellence demonstrates how the University of Tennessee’s social work curriculum has enhanced student capacity and practice effectiveness. The book is an essential read for social work academics working at all levels.

Over the last 30 years, Singapore has developed a system of higher education that is the envy of many other countries and regions. How has Singapore developed such a highly performing education system? Was it planned? Was it mere luck? Written by Arnoud De Meyer, who is widely regarded as one of the pre-eminent management educators and leaders in higher education, the book focuses on Singapore as an in-depth case study of how to build a system of higher education, and specifically a portfolio of highly differentiated and diversified universities. He worked closely together with Jovina Ang during the preparation of the manuscript. This book is unique because it showcases several case studies of the emerging system of higher education, and it was written based on insights drawn from interviews with the key decision-makers and actors in the system from the past 20 years, including ministers and permanent secretaries of the Ministry of Education, and presidents and chairmen of the six universities. The success of this system can be attributed to several factors: the clarity of purpose of the decision-makers, with clear targets in cohort participation rate, commitment to significant funding for education and research, discipline of an intelligent and well-implemented governance system, flexibility in adjusting plans, and rapid and adaptive learning from overseas partners. In the last few chapters, the authors look at the future of the system and postulate how it should be adjusted to the changes in Singapore and the world. This unique book on educational strategy would be of particular interest to educational specialists and policy-makers in emerging countries who want to build a system of higher education, policy-makers in mature industrialised countries who are faced with the challenge of revamping their system of higher education, strategists who are interested in dynamic capability building and philanthropists who want to use education as an equaliser of social status.

Improved efficiency and effectiveness in the construction industry provide huge potential savings. Various forms of relational contracting such as partnering, alliancing, public private partnership (PPP), and joint venture are good examples of this. Relational Contracting for Construction Excellence presents the principles of relational contracting, practicalities and a series of short case studies. Principles begins with the fundamentals then covers development in major countries, definitions of relational contracting, their benefits, difficulties, critical success factors and key performance indicators. Practice includes the relational contracting approach and process in general, and significant factors which make workshops successful, at whatever stage of the process. A number of real-life case studies from the UK, USA, Australia, and Hong Kong are provided. Since the book draws on a combination of practical consultancy works and university research, a wide range of readers will find it useful, i.e. from industrial practitioners to undergraduate students.

Creating Excellence, first published in 1984, proposes a rational yet visionary blend of approaches for a winning, strategy-driven culture that can provide you and your company with the confidence that gets results. Based on a programme of six essential leadership skills – vision, sensitivity, insight, versatility, focus, and patience – this step-by-step blueprint for organisational excellence shows the New Age Executive exactly how to: Know your firm’s capabilities – and make the most of them Motivate your people to peak performance Respond positivity to change from within and without Develop long-term goals and see them through And turn crisis into opportunity All these principles are illustrated with fascinating case studies of the most spectacular successes and failures in the history of American enterprise. In addition, hands-on ‘exercises’ will enable you to test their application to the concerns of your own organisation. Whether you work for a small business or a vast conglomerate, in a hot new industry or a mature, stable environment, Creative Excellence can help make you the most important corporate asset of the eighties – and beyond.

An insider's look at corporate culture at one of Fortune’s Top 100 Best Companies to Work for in America A business can purchase, imitate, or replicate most of its elements, but when a business places its competitive advantage with its people, it can become the market leader. The Baptist Health Care Journey to Excellence illustrates how Baptist Health Care went from a customer satisfaction rating of less than 20 percent to being consistently ranked in the 99 percent range. Written by the man who made it happen, this book sets benchmarks and best practices for organizations to measure themselves against by creating a service-centered culture that cares first and foremost about customer satisfaction. "This crystal-clear book offers to any who will listen invaluable, detailed guidance on how and why to move toward a true culture of excellence in hospital care. It isn't easy, but, as their results show, it's a journey well worth taking." —Donald M. Berwick, MD, president and CEO, Institute for Healthcare Improvement The Baptist Health Care Journey to Excellence presents tested principles and best practices to help improve your corporate culture and customer satisfaction, which will lead to loyalty, stability, sustained productivity, and profitability in your own organization. Order your copy today!

School playtimes account for 20% of a child's school life, but how can schools ensure that this time is as beneficial as possible for primary school pupils? Emphasising the importance of play in child development, this book identifies the key challenges facing schools during break times and sets out a complete strategy for effectively managing playtimes that are fun-filled and offer children greater long-term benefits. With before and after case studies showing how school playtimes have been transformed through the author's OPAL Primary Programme, this book demonstrates how to improve common issues such as behaviour, staffing, space and facilities in a sustainable way that capitalises on investments in equipment and training. Promoting wellbeing and healthy child development, this book provides inspiring reading for primary school staff and play workers, and creative ideas and ready-to-use solutions that will help schools to meet Ofsted criteria for excellent play.

From the author: This 3rd edition is about organized common sense in the fire service. Section One provides support to fire departments that already have a strategic plan and just need to update and revise their existing plan. I have found over my 30 years of consulting with fire department’s that they want to accomplish their next iteration of their strategic plan as rapidly as possible. Section Two provides a detailed “How-to” guide to help a fire department create its first strategic plan. Section Two is divided into four parts: (1) Understanding the Department, (2) Understanding the Situation, (3) Understanding the Strategic Issues Facing the Department, and (4) Creating Organizational Change. A new chapter (Chapter 20) provides assistance to those departments having challenges with their strategic plan and obtaining the desired outcomes/results. It adds a new troubleshooting process for those departments having challenges to create an effective and successful strategic plan. The book is designed to be effective as a manual to develop an individual fire department’s strategic plan as well as a textbook for use in upper division college/university courses or as a text for post-graduate courses.