Business Process Change Management

This book shows you how to achieve business process excellence through change management activities, with case studies from major corporations such as American Meter and the US Navy. The book defines business process change management as information, communication, and training that enable people to make change and improvements happen. Using case studies the text shows how this change management is applied in practice using a framework like the ARIS House of Business Process Excellence or software tools like the ARIS Toolset.

Business Process Change: A Business Process Management Guide for Managers and Process Professionals, Fourth Edition, provides a balanced view of the field of business process change. Bestselling author and renowned expert in the field Paul Harmon offers concepts, methods, cases for all aspects, and phases of successful business process improvement. Students and professionals alike will benefit from the comprehensive coverage and customizable, integrated approach to broad business process management that focuses on improving efficiency and productivity. In this updated Edition, particular attention is paid to the impact of disruptive technology on business and the need for agile transformation. Covers Business Process Management Systems and the integration of process redesign and Six Sigma Explores how different process elements fit together, including the human aspects of process redesign Presents best-practice methodologies that can be applied and tailored to an organization’s specific needs Offers invaluable, detailed case studies demonstrating how these key methods are implemented

Business Process Change, 3rd Edition provides a balanced view of the field of business process change. Bestselling author Paul Harmon offers concepts, methods, cases for all aspects and phases of successful business process improvement. Updated and added for this edition is new material on the development of business models and business process architecture development, on integrating decision management models and business rules, on service processes and on dynamic case management, and on integrating various approaches in a broad business process management approach. New to this edition: How to develop business models and business process architecture How to integrate decision management models and business rules New material on service processes and on dynamic case management Learn to integrate various approaches in a broad business process management approach Extensive revision and update addresses Business Process Management Systems, and the integration of process redesign and Six Sigma Learn how all the different process elements fit together in this best first book on business process, now completely updated Tailor the presented methodology, which is based on best practices, to your organization’s specific needs Understand the human aspects of process redesign Benefit from all new detailed case studies showing how these methods are implemented

Driven by the need for a closer alignment of business and IT requirements, the role of business process models in the development of enterprise software systems has increased continuously. Similar to other software artifacts, process models are developed and refined in team environments by several stakeholders, resulting in different versions. These versions need to be merged in order to obtain an integrated process model. Existing solutions to this basic problem in the field of software configuration management are mainly limited to textual documents, e.g., source code. This monograph presents a generally applicable framework for process model change management, which provides easy-to-use comparison and merging capabilities for the integration of different process model versions. The framework supports popular modeling languages such as BPMN, BPEL, or UML Activity Diagrams. Differences between process models are represented in terms of intuitive, high-level change operations. Equipped with a sophisticated analysis of dependencies and a semantic-aware computation of conflicts between differences, the framework constitutes a comprehensive and practically usable solution for process model change management in the model-driven development of enterprise software systems.

Examines a broad range of research and case studies that throws light on potential, social and human factors which determine the success of information technology.

In his first complete text on the ADKAR model, Jeff Hiatt explains the origin of the model and explores what drives each building block of ADKAR. Learn how to build awareness, create desire, develop knowledge, foster ability and reinforce changes in your organization. The ADKAR Model is changing how we think about managing the people side of change, and provides a powerful foundation to help you succeed at change.

The book deals with the powerful concept of Business Process Reengineering (BPR) employed to bring about dramatic improvement in key business processes. It compares other important management concepts with BPR like Kaizen, TQM, Quality Function Deployment (QFD), ISO Standards and Enterprise Resource Planning (ERP). The book also deals with the management of change at length for a clear understanding of several aspects of change needed for the successful implementation of BPR in an organization.1. Business Process Reengineering and Kaizen 2. Definition and Illustrations of Business Process Reengineering 3. Business Process Reengineering and Other Management Concepts 4. Implementation of Business Process Reengineering5. Reengineering Structure 6. Common Pitfalls in Business Process Reengineering 7. Change Management in Business Process Reengineering

Explains the global changes confronting business leaders. This book includes strategies for managing major change, creating an organizational culture conducive to change, and leading change effectively. It contains tools that managers need to get a handle on the change management strategies and ensure the success of their business improvement.