Conciliation In Healthcare

For all professionals involved with healthcare complaints, this book provides a concise and practical summary of all the new complaints reforms, and dispels the many misconceptions surrounding procedures and expectations.

Conciliation is the term used in the National Health Service to describe a particular form of dispute resolution that is used in relation to the complaints process. Conciliation has uses beyond the resolution of complaints. It can be of value in any situation where the clinical relationship has broken down. Equally, it may be used in an attempt to restore relationships as part of conflict management, either within the NHS or in other organisations where conflict or disagreement exists. This concise, practical guide clearly sets out the role of conciliation, and dispels the many misconceptions surrounding procedures and expectations. Conciliation in Healthcare provides invaluable resources for all healthcare staff involved in complaints, either from an operational, strategic or academic perspective. This includes conciliators themselves and those involved in their training, and staff with specific responsibilities for implementing complaints procedures, both in the public and private sectors. It's also highly recommended for those who provide advocacy and support for complainants, as well as those against whom complaints have been made.

The book discusses compensation mechanisms and other non-judicial means that offer alternatives to court proceedings, designed and provided for within national legal regimes. Such schemes are primarily of a civil or administrative character and are mainly intended to supplement criminal liability for medical negligence. As such, the book focuses on medical malpractice and prospective medical harm from a civil law perspective. It examines the contemporary perspective of a patient-physician relationship, which has evolved from a relation of a quasi-patrimonial character into a partnership of quasi-equal parties, dealing with a medical treatment procedure as a scientific endeavor. It also reviews the extra-legal conditions that are taken into account in compensation arrangements, particularly the need to satisfy a psychological urge for conciliation and empathy on the part of medical personnel. Lastly, the book explores the responsibility of public authorities and healthcare providers to guarantee access to healthcare that is of a sufficient quality, based upon standards provided for in international (and European) law.

Published with the Australian Institute of Criminology.Medicine has always been intimately involved with crime and criminology, whether it is through explanations of criminal behaviour or the attempt to modify this behaviour through treatment. This book looks at the interaction between the criminal justice system and regulating health care practice. Covering a variety of disciplines, the books addresses regulatory controls and the regulation in health care of alternative health care methods, sexual misconduct in health care, unlawful killing and fraud.

The Alternative Dispute Resolution System is a dynamic subject of resolving the early disputes and it is achieving its popularity in the present scenario. It involves the whole community of the nation. It is very speedy, cheap and inexpensive system of resolving the disputes. It reduces the burden of the traditional or regular courts. It has become the integral part of judicial system of our country. The ADRS enhances the involvement of the national community in dispute resolution process and promotes an idea of access to justice for all. The book provides the proper information and knowledge about the ADRS to the students. The book is divided into nine chapters .The chapter one is related to Introduction of Alternative Dispute Resolution System. The Chapter two is concerned to the Nature and Historical Development of ADRS. The Chapter three is related to the Factors of ADRS. The Chapter four is concerned to the Techniques of the ADRS. The Chapter five is related to the Indian Laws and ADR. The Chapter six is designated as Nyaya Panchayat and Gram Nayalaya. The Chapter seventh is related to the Arbitration and Conciliation Act, 1996. The Chapter eight is related to the Innovative Trends of Justice and ADR. The chapter nine is concerned to Litigation Policy. The language of the book is very understandable to the common man.